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Audience

Companies with 50 seat call centers

About Call Center Studio

Elevate your customer service with AI powered contact center software.

Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers.

Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen.

If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!

Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨‍💻 Easy to use
🔗Smooth integration

Pricing

Pricing Details:
We offer two pricing options: Voice Only or Multi-Channel.

Voice Only Package
The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes:
- Advanced voice functions
- A complete inbound and dialer solution with monitoring, supervision and analytics.
- Open API integrations.
- Full setup and implementation support.

Multi-Channel Package
Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp.

The Multi-Channel package includes everything in the Voice Only Package, as well as:
- Access to webchat and text chatbots.
- Click-to-call from websites.
- Integration with WhatsApp Business, Facebook Messenger and Telegram.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Call Center Studio offers API access

Ratings/Reviews - 12 User Reviews

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.8 / 5

Company Information

Call Center Studio
Founded: 2018
United States
callcenterstudio.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

Call Center Studio Frequently Asked Questions

Q: What kinds of users and organization types does Call Center Studio work with?
Q: What languages does Call Center Studio support in their product?
Q: What kind of support options does Call Center Studio offer?
Q: What other applications or services does Call Center Studio integrate with?
Q: Does Call Center Studio have an API?
Q: What type of training does Call Center Studio provide?
Q: Does Call Center Studio offer a free trial?
Q: What pricing for support is available for Call Center Studio?
Q: What pricing for training is available for Call Center Studio?

Call Center Studio Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Speech Analytics

Automatic Transcription
Call Recording
Call Center Management
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Call Center Studio Additional Categories

  • Anirudh S.
    Senior Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good Call Center Tool"

    Posted 2021-08-28

    Pros: For managing the calls especially for Inbound and Outbound nature, this studio works very well. It saves all the customer data in the system and it helps in dialing the same with ease. It records the data and related facts and details which helps in better coordinating. It can integrate with excel and other file formats for importing of data.

    Cons: Call transfer ratio can be enhanced and auto dialer should have disconnect open as well as many times there is no call has been picked and need to shift the call to other user. It will save time in next call.

    Overall: Overall it's one of the best software for managing call center and CRM team members, but the interface can be slightly updated as per the business requirements. It provides integrations with many file formats and data is fetched. Support system is not so good but respond over the mail. Studio has some features for noise cancelling and mute function which helps in coordination with customers and callers.

    Read More...
  • Aylin K.
    Sales Planning Reporting Manager
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Planning & Reporting Manager"

    Posted 2021-03-19

    Pros: Simple.
    User friendly.
    Fast.
    New technology.
    Flexible.
    Meets our needs.
    Employees friendly helpful.
    Easy to report.

    Cons: Support may be more controlled errors may occur that should not have been.We do not want to experience irreparable mistakes.

    Overall: We are generally satisfied, thank you.
    If there is a plus that new features will add to us, it would be more beneficial if we were told about it, we would be pleased.

    Read More...
  • Tuba G.
    Customer Services Manager
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Alo-Tech For Customers"

    Posted 2021-03-19

    Pros: Alo-Tech' s reports and develops are very good and useful. Can be connected remotely is very significant and useful in pandemic.
    They have very energetic customer helping employee. They have a structure that can be easily and quickly integrated with with user-friendly interface.

    Cons: They have not a lot of negatory things. But, they can more improving their reports services.

    Overall: We are working with Alotech since 2016. Then, we are developed us with them. Also Alotech improved themselves and especially services. Their integration models and cloud systems are very beneficial. We re happy to working with Alo-Tech.

    Read More...
  • A Call Center Studio User
    Process and Project Management Coordinator
    Used the software for: 2 Years
    Frequency of Use: Monthly
    User Role: Deployment
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Call Center Studio"

    Edited 2021-03-19

    Pros: You can easily integrate this product into your internal platforms. Support and enhancements are very effective and fast.
    The features of the application are sufficient for call center incoming and outgoing call requirements.

    Cons: There is no cons. Some features may be missing according to our needs, but they are developing quickly.

    Overall: As a company, we are happy to work with Call Center Studio. They develop the application day by day according to the needs of this function.
    Even if some features are missing, they make improvements quickly for free or at very low cost.

    Read More...
  • A Call Center Studio User
    Bilet Dükkanı
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Ease of use"

    Posted 2021-03-17

    Pros: Ease of use and easy access to reports, smooth operation. You can easily reach the technical team and if you have questions or problems, they produce solutions immediately.

    Cons: Visually, it can be made a little more beautiful.

    Overall: We are very happy to use it and recommend it to everyone. Anyone with a call center should use it in our opinion, you will understand what I mean when you use it.

    Read More...
  • Cenk I.
    IT AND INNOVATION DIRECTOR
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Solution for Customer Contact Center"

    Posted 2021-03-12

    Pros: The Solution Work on Google Cloud Platform.
    High Availability.
    There are many skills for customer contact center side.

    Cons: There is not now any problem because solution-oriented teams.

    Overall: We are very satisfied. Very fast to install, they really have a cloud base structure. You don't need additional software for anything. It can work with many devices.

    Read More...
  • A Call Center Studio User
    Customer Service Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "User-friendly interface"

    Posted 2021-03-12

    Pros: I can get any data I want.
    Nice design.
    Open to sharing.
    Privatization is in progress.
    I like it.

    Cons: There is no feature that I don't like in this system right now.

    Overall: Nice system for large customer service teams. Both my team and I will be using it for many years.

    Read More...
  • Seda S.
    Engagement Manager
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Call Center Program"

    Posted 2021-03-11

    Pros: Easy to use with fast interface. Their support team is very good. They offer flexible solutions for different needs of the company.

    Cons: Compared to others this is a much newer company. As such it needs more development.

    Overall: Great to use if you need to combine calls and chat. Very easy to figure out for both administrators and agents. Having both chat and call options combined in one interface is the biggest advantage.

    Read More...
  • A Call Center Studio User
    Customer experience manager
    Used the software for: 2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Customer experience manager"

    Posted 2021-03-11

    Pros: Getting service from wherever we want, trouble-free support staff, they are very interested, professionals.

    Cons: Really no level, I know what to say, I don't really know.

    Overall: I am sure you are our best partner, I think we have received a service that makes a difference in our industry.

    Read More...
  • Serdar Y.
    Delphin hotels
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Our Best Partner "

    Edited 2021-03-03

    Pros: First of all you can find professional support 7/24 when you need. Easy and quick. We using over than 5 years and had no problem even one time.

    Cons: How i wrote to up. We don't have any problem with them.

    Overall: We are working as a call center and guest need support 7/24. So we need good and easy software. This is possible with Call Center Studio.

    Read More...
  • Nazim S.
    Customer Experience Director
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Alo-tech Experience"

    Posted 2021-03-02

    Pros: Very easy to use. simple interfaces. very good user support. evaluations are very easy. reports are very fast and accurate.

    Cons: I have not had a bad experience.everything is at a sufficient level.

    Overall: Very good program overall. I have recommended it to two other companies and they use it too. Thank you so much.

    Read More...
  • A Call Center Studio User
    Call Center Manager
    Used the software for: 2 Years
    Frequency of Use: Yearly
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "I'm glad"

    Posted 2021-03-02

    Pros: I have no difficulty in reporting with its ease of use and comfortable interface.

    Cons: None.

    Overall: Personnel tracking is very comfortable.

    Read More...
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