Best Incident Management Software for Linux

New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.

Respond to incidents faster and more effectively with HSI Donesafe’s Incident Management Software. Designed to simplify the entire process, this solution helps you capture, track, and resolve incidents with ease. From near misses to large-scale events, HSI Donesafe ensures you’re equipped to manage every situation efficiently, reducing downtime and protecting your workforce. With real-time data and automated workflows, you’ll improve response times, enhance communication, and drive accountability at every level. For admins, discover true configurability with our no-code platform - simply change what you need when you need with our easy-to-use drag and drop function. For users, the simple interface will empower your team to take swift, informed action, and foster a culture where safety and proactive incident management go hand in hand. Keep your people safe and reduce operational risks with a solution built for seamless incident management and continuous improvement.

Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.

ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market.

ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.

Kroll’s elite security leaders deliver rapid responses for over 3,000 incidents per year and have the resources and expertise to support the entire incident lifecycle, including litigation demands and breach notification. Gain peace of mind in a crisis.

ManageEngine EventLog Analyzer is an on-premise log management solution designed for businesses of all sizes across various industries such as information technology, health, retail, finance, education and more. The solution provides users with both agent based and agentless log collection, log parsing capabilities, a powerful log search engine and log archiving options. With network device auditing functionality, it enables users to monitor their end-user devices, firewalls, routers, switches and more in real time. The solution displays analyzed data in the form of graphs and intuitive reports. EventLog Analyzer's incident detection mechanisms such as event log correlation, threat intelligence, MITRE ATT&CK framework implementation, advanced threat analytics, and more, helps spot security threats as soon as they occur. The real-time alert system alerts users about suspicious activities, so they can prioritize high-risk security threats.

SaaS for uptime monitoring and server monitoring Stop using several monitoring apps for server uptime monitoring and server monitoring, get Xitoring, and start monitoring plenty of servers and websites in a few minutes by running one command on CLI. We'll automatically configure everything! Xitoring is an innovative monitoring platform (SaaS) for servers. We bring data from your server using our agent (Xitogent) to make sure your server is doing fine and avoid any downtime, performance issues, and increasing your customer’s satisfaction. Our global probing nodes are always monitoring your servers and as soon as a hiccup is detected, we’ll notify the right contact. We’re continuously working to make our software better and providing incredible features in the future. Introduced in 2021 to make a revolution in the Server Monitoring industry for whom those are tired of those traditional ways and looking forward to Automation

Fusion Risk Management's software, the Fusion Framework System, enables you to understand how your business works, how it breaks, and how to put it together again. Our platform provides easy, visual, and interactive ways to explore every aspect of your business so you can identify single points of failure and key risks. Achieve resilience with greater speed and efficiency with Fusion’s flexible and integrated suite of platform capabilities that can be tailored to best fit the needs of your organization. We meet you wherever you are on your journey for more resilient operations. - Map critical service and product delivery processes as they actually are - Leverage objective risk insights that help you audit, analyze, and improve your business operations - Plan, orchestrate, and measure risk management and resilience activities with confidence - Leverage automation to reduce the burden of manual, time-consuming, repetitive tasks, freeing teams for higher value activities

Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.

VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.

Smartflow is a SaaS company that has built a platform for digitizing and optimizing inspections & checks. The platform's digital core is performing inspection-related tasks. Smartflow supports various companies in industrial verticals in preparing, performing, and reporting inspections. Our mission is to help field operators and inspectors complete their inspections in one visit to the worksite with zero errors. We are committed to creating an improved work experience that will allow the inspector to have instant access to the checks that have been carried out before, get a clear overview of what important matters emerged from those checks, and enable them to work faster cleaner and safer. Smartflow is a SaaS cloud-based solution. With the platform & app you can digitize all rounds of inspections, work processes, workflows, and frontline operations. Smartflow is a smart data capture solution that generates valuable data & insights working both online & offline.

Shoreline Incident Insights provides automated categorization, filtering, and analysis of incidents so that teams can focus on making on-call better. By using machine learning to identify patterns, Incident Insights pinpoints the top causes of incidents and calculates the total number, MTTA, MTTR, and average priority level. Users can then use this trending data to measure overall team health and drive continuous improvement across services, incidents, and teams. Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems. Sign up for Shoreline Incident Insights in under two minutes with an email or Google account to successfully connect your ticketing system and start configuring and refining automated categorization.

This single, fully integrated solution conducts active, passive and agent-based assessments while its extensive flexibility evaluates risk according to each business. SAINT’s impressive, flexible and scalable scanning capabilities set it apart from many others in this space. SAINT has partnered with AWS, allowing its customers to take advantage of AWS’s efficient scanning. Should subscribers prefer, SAINT also offers a Windows scanning agent. Security teams can schedule scans easily, configure them with considerable occurrence flexibility and fine-tune them with advanced options. As a vulnerability management solution, SAINT Security Suite’s security research and development efforts focus on investigation, triage, prioritization, and coverage of vulnerabilities of the highest levels of severity and importance. Not willing to settle for just blanket coverage and raw data, our analysts focus on developing tools for what matters to our customers.

RingStor is an innovative data management company providing digital asset backup, incident management, emergency action and business continuity planning software solutions. Taking its name from the technical architecture involved in data storage, RingStor provides cost-effective, cross-platform, multi-tenant solutions renowned for high performance and reliability. The solutions are rapidly deployable, configurable to fit any infrastructure situation, and easily managed. RingStor has assembled the key components that any business needs to ensure a disaster does not seriously damage your business or even worse put you out of business. RingStor LifeJacket provides a powerful online tool for business to assess risks, log and track incidents, create emergency action plans and business recovery procedures. The SaaS solution enables business to get organized and prepared for a structured business recovery procedure in event of interruption.

Since 2008, secova has gone to market globally with our fully integrated EHS solution called "sam". sam consists of an EHS Base module with Training, Certification, and Qualifications for your employees and visitors (3rd party and casual site visitors). You can leverage our pre-loaded editable courses, load your existing company-specific content or create your own content. Our solution is modular with optional fully integrated modules such as Incident Management, Risk Management & Hazardous Materials (incl. SDS Management), and Visitor Management, to name but a few. For the end-user, the system is as easy to use as an ATM machine and we offer multi-language support. For the managers and supervisors, the system is intuitive with drag and drop functionality. Over 3,000,000 satisfied users at 2,000 customers!

Shoreline is the Cloud Reliability platform — the only platform that lets DevOps engineers build automations in an afternoon, and fix issues forever. Shoreline reduces on-call complexity by running across clouds, Kubernetes clusters, and VMs allowing operators to manage their entire fleet as if it were a single box. Debugging and repairing issues is easy with advanced tooling for your best SREs, automated runbooks for the broader team, and a platform that makes building automations 30X faster. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud.

It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. Manage all your facilities services with clear overviews, personal to‑do lists and cleverly designed planners.

Swimlane is a leader in security orchestration, automation and response (SOAR). By automating time-intensive, manual processes and operational workflows and delivering powerful, consolidated analytics, real-time dashboards and reporting from across your security infrastructure, Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operations. Swimlane was founded to deliver scalable, innovative and flexible security solutions to organizations struggling with alert fatigue, vendor proliferation and chronic staffing shortages. Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response.

StackState's Topology and Relationship-Based Observability platform lets you manage your dynamic IT environment more effectively by unifying performance data from your existing monitoring tools into a single topology. Enabling you to: 1. 80% Decreased MTTR: by identifying the root cause and alerting the right teams with the correct information. 2. 65% Fewer Outages: through real-time unified observability and more planful planning. 3. 3x Faster Releases: by giving time back to developers to increase implementations. Get started today with our free guided demo: https://www.stackstate.com/schedule-a-demo

Complete multi-cloud security coverage across environments, workloads, and identities. Boost efficiency with a single integrated cloud security platform. Sophos Cloud Native Security unifies security tools across workloads, cloud environments, and entitlements management. Integrated with SIEM, collaboration, workflow, and DevOps tools to increase agility across an organization. Your cloud environments need to be tough, hard to compromise and quick to recover. Our comprehensive and intuitive security and remediation tools can be managed by your security teams, or via Managed Services to fast-track your cyber resilience to best meet the security incidents of today. Leverage our extended detection and response (XDR) tools to identify and stop malware, exploits, misconfigurations, and anomalous behaviors. Hunt for threats, prioritize detections, and automatically connect security events to optimize investigation and response.