Compare the Top Feedback Management Software in 2024
Feedback management software enables companies and organizations to aggregate, manage, and respond to customer feedback from one central platform. Feedback management software, also known as customer feedback software or enterprise feedback management (EFM) software, streamlines the collection and analysis of user feedback, so that an organization can improve their products and services based on the feedback they receive. Here's a list of the best feedback management software:
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1
Birdeye
Birdeye
Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.Starting Price: $250/month -
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Sogolytics
Sogolytics
Sogolytics is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage Sogolytics to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues. SogoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SogoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES. SogoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas.Starting Price: $299 per year/user -
3
SurveyLegend
SurveyLegend
SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals.Starting Price: $19.00 per user per month -
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SurveySparrow
SurveySparrow
Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70 languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k customers in 149 countries to deliver delightful customer experiences.Starting Price: $19.00/month/5,000 responses -
5
UseResponse
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.Starting Price: $149.00/month/ 2 Agents -
6
Document360
Kovai
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.Starting Price: contact us -
7
Pointerpro
Pointerpro
Pointerpro (formerly Survey Anyplace) is a software platform to create your own online assessments questionnaires with auto-generated personalized reports. It helps you turn your expertise into a tool that delivers personalized advice at scale. Discover why companies like Capgemini, Eneco, EDF, and Bare International, and expert advisors, including consultants, coaches, HR professionals, and marketers worldwide use Pointerpro to automate the delivery of personalized advice. Whether your goal is to scale your advisory business, generate leads, or simply save time through automation, Pointerpro makes it easy. Seeing is believing. Start your 7-day free trial with all functionality enabled to experience how you can automate your advice delivery with Pointerpro.Starting Price: $33 per month -
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ProProfs Survey Maker
ProProfs
Get started easily with 100 professionally designed survey templates. Start creating visually appealing surveys that customers simply can't skip. Free online survey creator. Over 50,000 surveys created. Over 4 million respondents. Surveys, scored surveys, and forms all included. Use NPS surveys to benchmark your performance and make smarter decisions. World’s simplest way to make online quizzes. 100K quizzes, 50 million quiz takers. Ask visitors questions without ever leaving your website. Gather information quickly and easily. Enjoy 100 pre-designed survey templates with our free online survey maker. Always ask the right questions at the right time with the help of 1,000,000 ready-to-use survey questions. To make your surveys more exciting and engaging, use different question types such as multiple-choice, NPS, checkbox, rating scale, text box, and more. Make your surveys stand out by adding logos, themes, and images.Starting Price: $7.97 per month -
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SurveyLab
SurveyLab
SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.Starting Price: $49.00/month -
10
QuestionPro
QuestionPro Inc
QuestionPro is a leading online survey software tool approved by over 96% of reviewers across the Internet. Our easy-to-use software lets you make, distribute, and analyze online surveys, polls, forms, and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. And when you need help, we offer industry leading 24 X 7 LiveChat for all users. QuestionPro has 4 product editions - Essentials (the free version), Advanced (for single users), Team (for collaboration), and Research (with all premium features). We have hundreds of survey templates ready and 38 question types to help everyone create questionnaires and personalized surveys. There are numerous ways to reach respondents through email, integrated pop-ups, SMS, and social sharing. With over 10 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for 17 years.Starting Price: $99/month for 1 year -
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Influitive
Influitive
Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey. -
12
Qualaroo
ProProfs
Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.Starting Price: $64/Month 20% off -
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Intercom
Intercom
Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience. Give customers personal touchpoints with your brand through the familiar medium of messaging. Engage customers at the exact moment they're ready to buy, whether on your website or in your app. Intercom connects your tools and workflows so you can communicate personally at scale. Set clear expectations with customers based on your team's bandwidth, and collect upfront information for follow-up later.Starting Price: $39 per month -
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Hotjar
Hotjar
Understand how users are really experiencing your site without drowning in numbers. Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will. Track Customer Satisfaction (CSAT), Net Promoter Score (NPS®) & the Voice Of Customer (VOC). Eliminate guesswork by watching Session Recordings and see how people are really using your product. Empathize with your users and see where they get stuck. Look at user behavior and ask the right questions at the right time. Hotjar works out of the box on most popular platforms. Visualize behavior – Understand what users want, care about and do on your site by visually representing their clicks, taps and scrolling behavior – which are the strongest indicators of visitor motivation and desire. See what your users see – Eliminate guesswork with Recordings of real visitor behavior on your site.Starting Price: $99 per month -
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Zonka Feedback
Zonka Feedback
Collect customer feedback from multiple channels with Zonka Feedback. Zonka is the most versatile, multi-channel survey app that lets businesses and marketers capture customer feedback, get instant alerts, and gain intelligent insights. Designed for non-technies, Zonka is easy to use and set up.Starting Price: $33.00/month -
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Keatext
Keatext
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.Starting Price: $550/month -
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Pure Chat
Pure Chat
Give all of our features a try for free for 30 days and share the right information, at the right time, in the moments that matter most for your customers. Use live chat software to have conversations with your website visitors and uncover additional details through real-time visitor analytics and contact history. Together, these complementary tools give you insights into traffic trends, user experience, marketing campaign effectiveness and more. You can also leverage this information to identify promising leads, then use the visitor alerts feature and trigger-based chat functionality to capitalize on your most qualified prospects, resulting in increased sales for your business. Use visitor analytics and contact history to have better conversations. Pure Chat is ideal for advanced sales and marketing teams who want to connect with their website visitors throughout the customer lifecycle by leveraging data and insights from chat conversations and user behaviors. -
18
Informizely
Informizely
Get to the “why” of your customers by surveying them in your website, web apps and emails. Informizely helps you to quickly get winning insights into your customer's motives. To improve your website, products, service and conversion rate. Capture the voice of your customers and uncover deep insights into your customers' experiences and motives. Obtain winning insights to create and improve great products and websites that your customers love and promote. Grow sales, increase conversions, optimize conversion funnels, build brand loyalty and improve retention. Show targeted slide-in and pop-up surveys on your website at exactly the right time. Embed a survey inline in your web page. It shows automatically when scrolled into view. Get deep insights using full page questionnaires, distributed by a public link. Embed NPS, CES, rating and choice questions directly in emails and web apps.Starting Price: $59 per month -
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Customer.io
Customer.io
Customer.io is a marketing platform for sending targeted and automated emails, push notifications, and SMS messages to engage and retain an audience. Customer.io is a marketing platform for sending targeted and automated emails, push notifications, and SMS messages to engage and retain an audience. Harnessing real-time behavioral data and advanced segmentation across web and mobile channels, Customer.io empowers marketers to send contextually-relevant communication that creates a great customer experience leading to retention and conversion. Customer.io is transforming marketing for high-growth companies including Ring, Codecademy, Segment and over 1700 others. Founded in 2012, Customer.io is headquartered in Portland, Oregon, with a team in North America, Europe, and Asia.Starting Price: $150 per month -
20
Feedier
Alkaweb
Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products. Innovative forms: Deploy innovative forms in minutes with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loyalty, and finally push an Action to create engagement. Get more responses: Push highly targeted and unique feedback requests that not only deliver a much better and quicker experience but also incentivize your participants to give their opinion. Empower your data: Feedier act as data-hub. Link cross-data from your applications and services to the feedback you collect. Segment the data you require. Go one step further with sentiment analysis, thanks to machine learning analysis. A collaborative platform to infuse actions: Assign feedback in your teams, engage your participants, export your data and runStarting Price: $30.00/user/month -
21
Vetter Online Suggestion Box
Vetter
An employee suggestion system has to be user-friendly, or employees simply won't participate. That's bad for you and bad for Vetter so we've worked hard to make our software super user-friendly. Gather Ideas from employees, implement them, give credit where it's due. Simple. Five core features that will enable you to easily start gathering and implementing suggestions. Submitting ideas is straightforward and quick (so is adding an Image). Ideas can be submitted on computer or through our mobile apps. We have lots of options for customizing this form or changing the anonymous/not-anonymous settings, contact us to find out more. Employees can give their view and get involved in an open and friendly environment. Commenting can create further breakthroughs. ...or if you’d prefer, you can switch off the Rating/commenting feature. We can also require Admins to first approve all Ideas before they are visible for Rating.Starting Price: $99 per month -
22
Feedbackly
Feedbackly
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX -
23
Reputation.com
Reputation.com
Transform feedback from reviews, likes, listings, comments and clicks into your competitive advantage. The world’s best brands use Reputation to forge strong relationships between customers and communities. We invented Online Reputation Management and are once again leading the industry with our Reputation Experience Management (RXM) platform! All in one Platform: From Reviews to Surveys to Social to Business Listings, the Reputation platform pulls all of your business feedback into one platform and creates one tool for all the metrics that matter most to you. Actionable Insights: Our advanced online reputation management platform gives companies the tools to anticipate business needs and customer concerns. Create customized views and reports to find out what matters most. Plus, import other data from other sources so you can see everything in one place. -
24
Chatlio for Slack
Chatlio
The first official live chat app fully integrated with Slack. Unlike other solutions, multiple teammates can help an individual site visitor simultaneously. Available on all devices, using existing apps you already have installed. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software. Chatlio automatically displays your customer’s location, local time, browser and OS information, and the current page they are chatting from. You can choose to easily customize your chat widget’s attributes, like it’s shape, colors, and labels in the Chatlio control panel. Or you can also take full control of the entire widget design with CSS access for free on all plans. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software.Starting Price: $29 per month -
25
Medallia
Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to -
26
Spidergap
Spidergap
Whether you're looking for a 360-degree feedback tool that's ready to use out-of-the-box or you'd prefer to customize the entire process, Spidergap offers features and pricing that support your next steps. Spidergap is for organizations that want to provide their leaders with modern 360-degree feedback reports that are easy to review and action while still customizable. Arrange a free demo with a 360-degree feedback expert to decide if Spidergap will work for you.Starting Price: $989/year -
27
Canny
Canny
Stop letting ideas slip through the cracks. Collect, analyze, and organize feedback and feature requests in a dedicated customer feedback tool. See which features are most requested, filter feedback by segment and impact, and clarify use cases up front. Don’t waste time building the wrong things. Score feedback and feature requests based on priority, add them to your roadmap, and integrate with project management tools like Jira. Automatically follow up with people when you release a feature. Keep the feedback loop going strong. Organize features by priority and communicate what your team is working on. Announce product updates to engage people with your newest features.Starting Price: $0 per month -
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Helprace
Helprace
Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.Starting Price: $9.00/month/user -
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ReviewTrackers
ReviewTrackers
Reviews allow you to see your business through the eyes of future customers. They show where you’re losing local market share, how your business measures against the competition, and what you need to do to create a more authentic connection with your customers. At ReviewTrackers, we’re dedicated to building simple, helpful technology that bridges the gap between the brand and the customer. Our software empowers businesses to understand their customers better, build more trust, and find the insights that move their business forward.Starting Price: $69/location -
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CheckMarket
CheckMarket
Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...Starting Price: $995 per year -
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zipBoard
zipBoard Tech.
zipBoard is a visual review and bug tracking tool that helps teams collaborate better by communicating visually. Features like visual annotation and feedback, bug tracking, Kanban/Spreadsheet, etc; help teams do their best work. Integrations with Slack, Jira, Microsoft Teams, LambdaTest help agile teams to add zipBoard to their workflows seamlessly.Starting Price: $49/month -
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UserVoice
UserVoice
UserVoice is the premier product feedback platform for B2B Software as a Service (SaaS) companies. Using easy-to-configure integrations, UserVoice adds quantitative metrics to the qualitative feedback you receive. Get feedback from directly from your end users. Easily capture feedback from your customer-facing team members right from the tools where they work. Keep the whole company aware of what your customers are saying using our Slack and Microsoft Teams integrations. -
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LoopVOC
LoopVOC
The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out-of-the-box, and specific to B2B SaaS, your team can get started right away. It’s real time voice of the customer. No more guessing about what customers want. With visibility into the greatest risks and opportunities across the customer journey, your team can proactively identify issues impacting growth and build a collaborative customer program that drives impact for your customers and your bottom line.Starting Price: $149 per month -
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Beupify
Beupify
Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.Starting Price: $11.96 per month -
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Rapidr
Rapidr
Rapidr helps you integrate customer feedback into your product development. Capture, organize and analyze feedback from various sources. Prioritize to see which feedback drives the most business impact. Close the feedback loop by notifying the customers involved, building a Roadmap, or built-in Changelog. Rapidr is a unified customer feedback software that provides you with all the tools necessary to help you listen, analyze and close the feedback loop.Starting Price: $19/month -
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Mesma
Mesma
Build a richer picture of quality that informs confident, timely decision-making. Anticipate where support for quality improvement is needed, faster. Drives your quality improvement plans to deliver better results, faster. With clear oversight and accountability. Improve is a whole organization's collaborative approach to improvement planning. It allows you to allocate and manage ownership for improvement activities with people across your organization. You can easily set deadlines, report on progress, and capture the desired & actual impact. Observe supports collaborative, trusted, and developmental observations of practice in any format including learning walks, peer support, and personal reflection. Observe makes light work of creating, coordinating, and analyzing observational activity. Your focus can be on sharing good practice and support where needed. All the relevant information is on hand to make informed decisions quickly.Starting Price: $181.21 per month -
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Sleekplan
Sleekplan
Sleekplan is an all-in-one feedback tool that organizes user requests and brings feature voting boards, roadmaps, changelogs, and satisfaction surveys to your website. Launch a single, centralized place to capture, track, and organize internal and external feedback. Define user attributes and create custom segments to make wise product decisions. Make sure that ideas and suggestions are worth pursuing. Collect feedback and discuss possible solutions. Ditch time-consuming emails and facilitate support using interactive thread-based discussions. Keep the feedback coming without interrupting your end-users. Enable them to quickly share feedback from within your web-based app.Starting Price: $15 per month -
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SightMill
SightMill
SightMill provides Net Promoter Score (NPS) survey software to help organizations listen to their customers and gather, analyze and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organizations. Take us for a trial run - start gathering feedback now with a free trial. -
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Retently
Retently
NPS Software designed for your business. Send a single question Net Promoter Score® survey and start collecting, analyzing and acting on the received customer feedback. Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Run multiple campaigns to survey different audience segments based on pre-defined schedules or events triggered in another app. Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys. Customize the survey templates’ styling and language, and personalize the follow-up question based on the provided feedback. Ensure a greater response rate by using your domain, A/B testing subject lines and having your audience checked for deliverability. View all the surveys that were sent to your audience and keep track of the ones scheduled for delivery. Easily automate various processes and create custom scenarios by using workflows.Starting Price: $39 per month -
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Max Feedback
Max Feedback
Every business wants satisfied customers—and we want those satisfied customers to tell other people how much they like your business. Max Feedback helps you monitor what your customers are saying about you online. If capturing more customer feedback sounds great, but you don’t know where to start, that’s OK. Our system does all the work for you. All you have to do is sign up. If you are a new business, or an existing business in a competitive market, you need people talking about you on popular social channels. You might be wondering how you will manage online reviews from multiple sources. You don’t have to. Our system seamlessly integrates with Yelp, Google, and Facebook, and automates review requests.Starting Price: $99.99 per month -
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EnjoyHQ
EnjoyHQ
Everything you need to build an effective research system. Centralize all your research data, improve collaboration, standardize your research process and share insights easily. Keep your classification system organized. Manage tags, properties and labels easily. Data security and privacy compliance. Trusted by private and public companies all over the world. Analyze your data and build helpful reports. Connect the dots between insights. Find anything in seconds. Hundreds of filters at your fingertips. AI powered search that works. Standardize your research practice by building templates that everybody can use. Empower more people to do better research. Deep integrations that give you real superpowers and access to customer feedback easily and say goodbye to complicated Zapier workflows. Upload files of all sizes and formats with no additional charges. Turn your audio or video recordings into timestamped transcripts. Get instant visibility of who’s engaging with insights.Starting Price: $25 per month -
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Survio
Survio
Survio is a modern survey software packed with powerful features that help you create beautiful surveys to get the most responses. | Modern design and professional looking surveys that work on all devices. | Join more than 2 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL securityStarting Price: $16.58/month/user -
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SmartSurvey
SmartSurvey
Create online surveys, forms and questionnaires to collect and analyse data, giving you the insights to make smarter decisions. From students and charities to businesses and public sector organizations, our customers trust our platform to capture and act on data every day. SmartSurvey is packed with features to help you quickly and easily reach respondents and capture feedback and opinions. All plans benefit from unlimited surveys, a library of ready-made templates and a wide range of question types. Paid plans include advanced question types and logic. Enterprise plans add out-of-the-box customer experience questions, dashboards and sophisticated custom variable options. Extend the reach of your survey with powerful in-built distribution options. All plans provide unique links to share, send and track your surveys, or embed on your website. Business plans and above can send and track survey invites using our in-built email tool.Starting Price: $25 per month -
44
Qeryz
Qeryz
Run a multiple choice survey for multiple responses. Usually used for asking users about features, products, or menus. Be able to pick from a variety of colors. Or if you prefer a very customized feel, there's a color pallet. Basically we have an infinite number of colors for you to customize your survey's look and feel. Rest easy knowing that your survey functions even on mobile devices. Qeryz thrives with you in this age of mobility. We wanted Qeryz to be as unintrusive as possible so we're giving you the ability to place it on the lower-left or lower-right hand side of your website. Capture and automatically calculate your site's NPS. You could also automatically identify who answered your NPS survey through our identifier feature.Give your users the freedom of speech. Textbox surveys are the most qualitative surveys to get to the "Why" of things. Run multi-part, miltiple choice surveys for your audience. Choose the next question depending on your user's choices.Starting Price: $15 per user per month -
45
Mopinion
Mopinion
All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. Customisable feedback forms Real-time statistics API integrations Various CX metrics Text analytics Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.Starting Price: $229/month -
46
Survs
Enough Pepper
Survs lets you create professional surveys easily with your team. Its friendly interface and compelling features provide everything you need to get great feedback. Survs helps you easily build questionnaires with a simple and clean interface, beautiful themes, and flexible options. Collect responses via multiple channels — link, email, on social networks, or right from your website. Collaborate with your colleagues on multi-user accounts and assign different roles to each account member. Generate beautiful and flexible web reports and share results with colleagues, clients, and your audience.Starting Price: €19 per month -
47
Prodsight
Product Insight
Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.Starting Price: $100 per month -
48
Critique
eZee Technosys
eZee Critique is a reputation management software that tracks, manages and responds to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get a sense of trust. From OTAs and metasearch engines like TripAdvisor to your hotel website and Google, this online reputation management software collects all your online reviews at one place. Thus, making your hotel review management more efficient. This online reputation management system gives an accurate evaluation of your property. So, you identify the most and least favored services. Moreover, on receiving praise or criticism for any of your services, it also allows you to pass on the reviews to the corresponding department via email. Our online reputation management system bifurcates your reviews with respect to the action needed. Along with that, it also identifies the platforms that put you in the limelight.Starting Price: $15 per month -
49
Savah App
Savah
The all-in-one design sharing, collaboration, workflow and app prototyping platform. Savah empowers teams to design awesome products, where they can present digital designs in real-time, collect feedback and speed up the design approval process. Savah helps everyone to transform their designs into interactive prototypes in minutes. Build quick interactive high-fidelity prototypes for any device without writing a single line of code. We make solutions for modern teams to design prototype, share and collaborate with stakeholders, and automate the design, approval process. Whether your app is for web, tablet, phone or smartwatch, your high-fidelity design complete with transitions and gestures are sure to impress. See how easy it is to create your first prototype. Manage all your design projects in one place. Design your custom workflow and automate your design process from just a concept to completed design. Set a due-date and assign screens to different teams members.Starting Price: $8 per month -
50
Emojics
Emojics
Emojics is an incredibly fast and easy way to engage with your users and learn from them. Allow your users to give you useful feedback in a quick and accessible way with fun reactions. Get more user feedback, effortlessly and faster to analyze your data better. Analyze your users' feelings in real time and see what content or products are liked the most by them. - Get more leads & feedback from your users based on their feelings - Reaction buttons make giving & getting feedback fun for users and easy for companies - Analyze the users’ feelings and see which content or products are more successful among your audience - Get fresh data that will help to improve your content or products & increase your growthStarting Price: $14.00/month -
51
piHAPPINESS
piHAPPINESS
Fast track to a brilliant approach, smarter service & happier customers. In just 30 seconds, captures the core customer insights you need. piHAPPINESS customer feedback system is the fastest way to know your customer satisfaction. As a customer feedback app, offers feedback-collecting Emoticons, Net Promoter Score® (NPS®), Dynamic Questionnaire and feedback forms to track customers’ opinion and satisfaction level. Grow your customer feedback response rate by changing the questions dynamically with the help of our customer feedback platform. No need to irk customers with long surveys. Easy to create and customize the questions as per your business demands. Make your customers feel that you care for them when they have concerns or complaints or suggestions about your business, with effective and improved customer feedback management.Starting Price: $49.99 per user per month -
52
Upvoty
Upvoty
Instant feedback. Instantly better products. Turn user feedback into actionable product optimizations! Feedback boards with feature voting. Private or Public boards where you can work on user feedback. Share your progress on feedback and show your users what's next! They'll love you! Share your latest launches and updates.Starting Price: $15 per month -
53
Feedbackify
Feedbackify
Collect real-time feedback from your website visitors. Feedbackify is the quickest and easiest way to receive private feedback from your website visitors. Protect your brand by being the first to know about problems with your website. Gather ideas and suggestions from your most valuable asset, your visitors. Measure and improve visitor satisfaction by continuously listening. For you, 30 second signup and 5 minute integration. For your site visitors, instant feedback process with no registration required leads to vastly lower feedback drop-out. Everything you need & nothing you don't. We believe that customer's conversations with providers should always, in the first instance, be conducted in private in order to protect both your brand and just as crucially, your customer's privacy. Do you really want YOUR visitors to leave YOUR site in order to give feedback about YOUR products and services? With Feedbackify, we keep your visitors right where they belong - on YOUR site.Starting Price: $19 per month -
54
CYS
CYS Group
One software solution for combining all relevant data and feedback from customers, employees and business. For more than 15 years CYS has been helping companies to improve their customers’ experience and business results. We have set ourselves the audacious goal of developing the best software in the world for collecting, combining and visualizing insights from customers, employees and business data. Automatically collect feedback from customers and employees. Easily create audits, checklists and more... Available on any device. Integrate multiple data sources in one solution and combine and manage data in any way you want. All managed data can be used in Research and Visualization. Create stunning looking insights with customized dashboards and cutting-edge infographics with real time data and available on any device.Starting Price: $290 per month -
55
Pliik
pliik
Gathering, analyzing, and taking action on feedback is a challenge and doing it manually and ad-hoc is an effort each time. Customer feedback flows in through a wide range a customer support channels and then gets lost to the ages as it never gets consolidated into one place. Grabbing feedback from different tools is time consuming. Feedback is structured differently in each platform. Get rid of that ever growing spreadsheet no-one ever reads. Manual tagging is time consuming. Hard to read so no one reads it. Only build what your customers want. Increasing retention by 5% actually increases profits anywhere from 25% to 95%. Pliik integrates with your customer communication tools, then automagically labels, stores and organizes their feedback. Connect with the feedback tools your team loves. Surface the most important topics and share your insights across your team. Stay up to date with your feedback.Starting Price: $50 per month -
56
Salesforce Feedback Management
Salesforce
Unify your feedback data with Salesforce data by mapping survey responses back to any Salesforce object. Resolve customer issues by automatically triggering follow-ups with the appropriate person or team based on a single response. Create personalized survey experiences by merging Salesforce data such as a case number or service rep’s name directly into your survey questions. Enhance the world’s #1 customer service software with feedback data. Create Lifecycle Maps to account for different types of customer journeys. Customize each journey by identifying key stages of interaction where feedback is most valuable, and align specific surveys to those moments of interaction. Meet your customers where they are by surveying them immediately after service interactions to ensure you are gathering accurate feedback. With Salesforce Feedback Management, you can survey customers across various channels including email, post-chat, SMS, WhatsApp, Facebook, third-party websites, and in-app.Starting Price: $ 300 per 1,000 responses -
57
Qualtrics XM for Customer Experience
Qualtrics
Gain and retain the right customers with Qualtrics XM for Customer Experience, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics XM for Customer Experience is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics XM for Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics XM for Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization. -
58
Lumoa
Lumoa
Lumoa is a customer insight platform that automatically generates customer insights that help you make better decisions and measure the impact of investments using customer feedback. Lumoa is a user-friendly platform that makes collecting, analyzing and acting on customer feedback easy. Establish a customer-centric culture by listening to the voice of your customers and ensure that decisions across the organisation are made with the customer in mind. Lumoa’s executive dashboard allows you to easily overview and manage different customer journeys, customer touchpoints, and sets of data. Create cards in your dashboard that represent a specific touchpoint, location, or channel to compare the performance between cards and access specific insights related to that card. Make the right decisions by knowing what your customers like and dislike about your product, service, or business. Lumoa allows you to track your customer experience performance in real-time. -
59
Review Wave
Review Wave
Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists, and other specialty practitioners with review and reputation management. Key features include patient engagement, customer ratings, online scheduling, 2-way texting, automated campaigns, feedback management and site monitoring.Starting Price: $299/month -
60
Nicereply
Nicereply
Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...Starting Price: $39.00/month -
61
Kapture CX
Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000 businesses in 16 countries create wonderful customer experiences.Starting Price: $39/month/user -
62
Khoros CX Insights
Khoros
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences. Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis. Aggregate all sources of customer contact and feedback. Classify each customer interaction with a taxonomy unique to your business. Visualize data down to the individual interaction in one application. Democratize access to data and insights across the organization. The goal for a customer-centric company is the ability to access and analyse all of its customer interactions in one place. Today’s customers use every channel. Companies simply cannot afford to selectively listen. -
63
Surveypal
Surveypal
Free up hours per week by automating your data insights. Answer tough questions quickly, make better decisions and improve your service processes. React quickly to changes in your performance KPIs and keep service costs down. Discover root causes behind service contacts and deflect future tickets to deliver exceptional service. Show the ROI of your customer experience and show why your team makes the biggest CX impact. Insights help you know exactly what areas to improve about your service. Understand the real reasons behind your customer satisfaction, team performance, and costs. Ready to enjoy coming to work and feel empowered? Insights enable you to have more effective and more individualized 1:1 coaching and training. AI-generated insights platform for customer service leaders. Eliminate random ticket reviews and focus where it matters. Discover opportunities to improve your people, service processes, and products. -
64
LivePerson
LivePerson
The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile. -
65
VoiceSifter
VoiceSifter
VoiceSifter provides employees with an anonymous way to raise feedback and capture valuable insights in real-time. We made it our mission to help businesses encourage a culture of diversity. When you provide employees an anonymous feedback tool you ensure that all voices are captured - no matter the situation. The inability to respond to anonymous feedback has been a common obstacle. However, VoiceSifter allows you to respond in real-time while keeping employees anonymous. Text messaging is the most approachable form of anonymous communication. It is fast. It is easy. And, it is always accessible. Employees are likely to feel intimidated to participate while at work and by giving them a method of communication that allows them to submit comments when they are at work or at home, you help employees feel safer and increase their likelihood of participating. Picking up the phone and calling someone is scary and creates another barrier to speaking up. -
66
Forsta
Forsta
The most powerful, flexible, connected, and most reliable experience & research tech platform. Forsta transcends methodological and data silos. All human experience is here. If it’s insightful, it’s measurable. Use customizable surveys to seek insight from any audience, from small teams to global communities. Take the data you need from any touchpoint or channel. Forsta comes packed with the tools to bring you better data and deeper insights. So you can push your business forward. If it’s insightful, it’s measurable. Use customizable surveys or moderated online conversations to seek insight from any audience – from small teams to global communities. Take the data you need from any touchpoint or channel. Bring all your data onto a single platform. So you can see the stories behind the statistics. Use advanced analytics tools to search, sort and filter in whatever way gets you to the answers you need. -
67
zenloop
zenloop
With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers. -
68
Nolt
Nolt
Collect feedback in a central place that your users will love. Easily create and share your roadmap in just a few clicks. Prioritize feedback and communicate your big picture. Nolt works with the tools you already use – such as Jira, Trello, Slack, and more. Stick with the apps that already work for you. You decide whether or not your end-users can vote and contribute to your feedback board without revealing their identity. Reflect your brand and personality by adding your company's logo, using a domain you already own and changing the theme colors. Automatically connect your existing user accounts and know exactly who is contributing to your feedback board. Your feedback board can be public or limited to specific users. Choose the privacy setting that best suits your needs. Build personalized workflows by storing essential data relevant to your unique needs, all in one place. Track anything in Nolt. -
69
Famepilot
Famepilot Internet
Keep your customer experience organized in Famepilot. We handle tons of feedback every year for forward-thinking businesses around the world. 85% of customer interactions with your business are now taking place on your Google, Facebook, Twitter, Zomato, Apple, Bing and other location-specific and review pages– but, NOT on your website. Connect with the customers who promote your brand digitally. Famepilot helps automate the customer feedback process to capture your Net Promoter Score®, Sentiments over a period, Testimonials ,Online Reviews and Online Reputation. Famepilot monitors Google, Facebook, Twitter, and 20 review sites for your business activities. We are increasing this list fast. You can suggest your industry specific site. Reply to all your customers who posted reviews any where online from a single Famepilot platform. Park comments for Employees to respond. Don't leave any customers unanswered. -
70
UserReport
AudienceProject
UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. Installing the survey is quick and simple. Create an account, add your website and put the code snippet on your website – then sit back and watch results tick in! NPS tells you how much users like you and what they think you can do better. With UserReport your NPS can also be broken down on demographics! There’s no limit to what UserReport can tell you about your users. How old they are, if they have children – if they like dogs or cats. Ask away! Google Analytics tells you what users are doing on your website. UserReport tells you who they are and what they want. Join the two for valuable user insights! -
71
Doorbell.io
Doorbell.io
Collect customer feedback Improve your product. Collect, manage and analyze your customer feedback. You can add Doorbell to your website or app in less than 2 minutes. Tailor all aspects of the feedback form to meet your needs. We are a small team, which allows us to fix issues incredibly quickly, and our customers help shape our roadmap. Doorbell works with 30 other services and seamlessly fits in your workflow. Receive customer feedback notifications via email or the team chat app of your choice. Work with your team to manage and analyze the feedback you receive. Our simple sign up form only requests the minimum information necessary. Doorbell is a self-contained library, so it will hardly increase the size of your application or slow it down. To install it on your website, you'll just need to copy and paste about 10 lines of code. For iOS apps you'll need to use CocoaPods, and for Android apps you'll need to use Gradle.Starting Price: $29 per month -
72
Tatvam
Tatvam Insights
Explore the treasure trove of customer feedback with one of the best Voice of Customer tools. Tatvam helps you Manage and analyze customer feedback comments from social media, online reviews, surveys, support emails and more in one solution and report on all of your customer feedback in one place with Tatvam, and let your customers tell you what to do to make your customer experiences better. -
73
unitQ
unitQ
Keep your finger on the pulse of product quality. unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real time. Users are saying a lot about your product.unitQ Monitor helps you listen. Cross-channel monitoring unitQ Monitor scans and analyzes what customers are saying across popular channels, including the App Store, Zendesk, Reddit, Twitter, and more. Global feedback and insights Helpful insights aren’t limited to a single region, which is why we translate feedback from over 100 languages into English and monitor at a global scale. Identify actionable Quality Issues. We use machine learning to parse translated feedback and eliminate noise and false positives to surface Quality Issues that would otherwise stay buried. Real-time dashboards and reporting unitQ Monitor offers a dashboard that displays trending Quality Issues -
74
eTrusted
eTrusted
Feel the pulse of your brand by capturing continuous feedback at any relevant touchpoint online or offline. Foster a customer-centric culture with actionable insights gained from feedback data. Shape the net reputation of your organization with active feedback management and marketable content. Transactional feedback is generated when you ask a person (i.e. customer, supplier, agent, etc.) for feedback after an interaction with your organization. Typically this will be at one or more touchpoints and can include: purchase order, claim entry, product delivery, check-out, a visit by a service technician, and many more. Each feedback is associated with somebody who really did interact with your organization, making feedback both valuable and authentic. The great benefit of transactional feedback is the ability to capture opinions when they change. Because the perception of your organization rarely changes without a reason, people are much more likely to change their opinion. -
75
Fydback
Fydback
A better way to provide feedback to your team. Utilize AI to generate precise and customized performance feedback. Rate the recipient's skills based on the provided information. The AI will generate feedback based on the ratings. You can also provide additional comments to further customize the feedback. Provide the recipient's information and the feedback you would like to provide. The AI will generate customized feedback based on the information provided. Select the language and tone of the feedback. You can choose from a variety of languages and tones to customize the feedback to your preference. Unlock the power of AI for effortless feedback to provide valuable insights and support your team's growth. The choices available within the application offer significantly greater detail and specificity. Straightforward and simple pricing. No subscriptions and no hidden fees, just pay for what you need.Starting Price: $4.99 per 100 credits -
76
Pendo Feedback
Pendo
Pendo Feedback (formerly Receptive). Complete demand intelligence for your product. Build what your highest-value customers want most. Capture and prioritize customer feature requests at scale. Get a clear signal about where to optimize your product and user experience for each segment. Quantify revenue opportunities to take the guesswork out of product planning and prioritization. Identify common requests and group feedback by feature, customer type, or user cohort. Share reports to facilitate agreement on priorities and more efficiently allocate developer and designer hours. Align demand to business priorities and resources to demand. Ensure customers know their feedback was heard. Keep them in the loop about which requests were delivered, and which are in-progress or planned. -
77
Formilla.com
Formilla.com
View your website traffic in real-time, and what country and region your visitors are located. See which webpages they’ve visited, how long they’ve been on your site, and what browser and operating system they’re using. Highly targeted automatic email and in-app messaging. Keep customers coming back with our super-simple email messaging. Dramatically reduce support time by setting up a Helper Chat Bot™ that automatically responds to common visitor questions using the power of AI. Automatically display custom messages to your website visitors in many powerful scenarios. Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions. Transfer a chat with just 2 clicks and include a private note for your teammate. -
78
Prevue Assessments
Prevue HR Systems
Prevue’s assessments are backed by years of ongoing custom research by our own occupational psychologists. Each test goes through a rigorous development process, and our researchers constantly update the norms. We carefully make sure every assessment is valid, accurate, and reliable. With Prevue, you can expect consistent results that will help you predict an employee’s future behavior. Recently, stock options as a method of compensation have become increasingly popular. Within start-ups or tech firms, they’re often a go-to strategy in addition to or in place of a salary. How do you balance between the two for current and prospective employees? Employees are a business's most valuable asset. A team’s cohesion can make or break office dynamics, team happiness, and overall productivity. Culture-fit is a key trait to look for when recruiting and hiring any candidate. Let’s talk about some important things to consider when hiring for culture. -
79
CustomerICare
CustomerICare
Give your brand a voice and build meaningful relationships by talking to customers over live chat. Increase the chances of high value engagement and more sales by using proactive chat to automatically reach out to customers. Your customers aren't clones. Use advanced analytics and visitor targeting to create a unique experience for each visitor. -
80
Confirmit
Confirmit
We're the world's most powerful visual insights engine, helping you transform data into insights and insights into stories that fuel action. Confirmit was built by insight pros in Voice of the Customer, Market Research, and Voice of the Employee and provides a self-service technology that lets you unlock powerful insights and tell captivating stories to fuel action. Our always-on visual insights engine is designed to support savvy insight pros. Rapidly uncover the bigger, deeper insights, inspire action, and dominate your market. Streamline your CX program with our end-to-end solution that centralizes data while uncovering & transforming insights into visualized stories that drive action! Just like our technology, our services are as flexible as they are comprehensive. Break down barriers, deliver mind-blowing insights, and drive action that turbocharges your business! We're your partner, an extension of your team who will help you use our solutions to do so. -
81
GetFeedback
SurveyMonkey
Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world. -
82
hellonext
Hellonext.co
Create an account in minutes and start collecting feedback with feedback boards. Everything works blazing fast and you get things done in seconds. Upload your logos, change brand color, add some emojis to make Hellonext your own that first your brand. Everything is crafted with you in the center. This is the most exciting part. The part where you share your new feedback board with your customers to start gathering feedback. Explore our integrations directory for prebuilt integrations to popular platforms, plugins, and API. Setup your own feedback boards and use it as your product's suggestion box, bug reporting tool, and so much more. Simple enough to use, powerful enough to manage. Show your customers what you are working on visually. Help your business leads understand why they should go with you. And customize Roadmap to be your sales driving tool. -
83
Hashtag Loyalty
Hashtag Loyalty
Hashtag Loyalty helps you build customer loyalty, improve customer retention and increase your revenue. First-party customer data via a touchpoint - loyalty program, feedback or reservation system - that adds value to your business and enhances customer experience. Customer behaviour and preferences through performance reports, actionable insights, and in-depth customer segmentation that help you make key business decisions. With customers at scale in an automated, targeted and personalized manner based on their activity. Track engagement performance and revenue generated in real-time. Trusted by over 1000 businesses across 30 cities in India to build customer loyalty, improve customer retention and increase revenue. Establish long-lasting, meaningful customer relationships that are essential to growing your business to the next level. An easy-to-use interface that enables each member of a business to understand simply and use the platform to its maximum potential. -
84
Sparq
Alida
Sparq is a customer insights platform that uncovers actionable earned data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. Customer attributes like motivation, preference, and beliefs are translated into actionable data points. Deeper insights deliver value and improve customer acquisition, retention, and customer satisfaction. Progressive profiling delivers customer insights that can’t be obtained anywhere else. Sparq offers customers the best source of continuously updated insights about customer preferences, priorities, and buying behaviors, obtained with consent. Each Vision Critical customer is assigned a Customer Success Manager who provides guidance on best practices for recruitment and engagement developed over almost 20 years in the customer insights business. -
85
Verint Predictive Modeling
Verint
When it comes to delivering positive experiences, cause-and-effect insight can be your most powerful tool. But without knowing which actions will yield real benefits, business decision-making can quickly become a guessing game. Relying on simple correlations, incomplete data, or—worse yet, faulty assumptions based on previous experience—can waste valuable time and resources. Verint Predictive Modeling can help. This innovative suite of solutions can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them. Armed with this insight, you can make better, more informed decisions that can impact revenue, loyalty, retention, and competitive advantage. -
86
Korrect
Korrect
Korrect is a simple product feedback management tool specially crafted for product teams who are working on scale and listening to multiple channels of feedback. We also discovered that being transparent with your users and customers earns you customer loyalty so we ended up building stuff where you can build and maintain a public roadmap along with internal roadmaps.Starting Price: $149 per month -
87
PropFuel
PropFuel
There is a simple human formula we all use to engage one another. It's so natural we may not even know we are doing it. We ask a question, capture the answer for context, and act on what we hear. Learn how you can engage members by asking them questions on membership, your industry, current events, their needs and much more. PropFuel was helpful in reaching out to a group of members whose engagement had dropped throughout the last year in an effort to catalyze renewals as part of a lapsed member campaign. Their functionalities were also vital in collecting information that will help guide aspects of future membership campaigns. PropFuel's role as your partner is about more than providing an engagement platform. We provide the services and support to guide your engagement strategy, the adoption of PropFuel across your organization and the ongoing value provided by PropFuel. -
88
Antrika
Antrika
Welcome to Antrika, a leading innovator in customer feedback management solutions. At Antrika, we understand the vital role that customer feedback plays in shaping businesses and driving continuous improvement. Our passion for delivering exceptional customer experiences led us to develop cutting-edge software that empowers organizations to listen, analyze, and act on customer feedback with precision and efficiency.Starting Price: $59/month -
89
Unbird
Unbird
Quickly organize and connect customer feedback. Connect Unbird to 9 sources of customer feedback. Group similar feedback entries together with smart tagging. Link your feedback to ideas and prioritize what to build. Generate feedback reports to understand top issues. Automatically close-the-loop with customers and stakeholders when you ship a new feature. Easily connect to your favorite apps to receive and analyze your customer feedback in real time. -
90
ResultsCX
ResultsCX
Customer experience (CX) is everything. The challenge with getting it right in a digital-first world is two-fold: shifting the focus from driving operational excellence to powering business outcomes and prioritizing digital CX investments to maximize impact. For more than three decades, we’ve been helping global brands capture the value of exceptional customer experiences. Whether it’s designing CX strategies aligned with your objectives or deploying digitally influenced customer journeys, our holistic approach drives measurable outcomes. By blending skilled people with industry-specific processes and advanced technologies, our solutions create strategic business impact – helping you drive differentiation and build competitive advantage across three major pillars. -
91
Enalyzer
Enalyzer
Enalyzer is the insight platform that allows everyone in your company to collect feedback, turn it into insights and start making informed decisions, without any experience. Set up surveys and integrate with Enalyzer to measure all touchpoints and get the whole picture. An easy-to-use, intuitive tool that everyone in your organization can understand without being data-savvy. Stay connected with reports showing real-time data. Share them with managers and allow everyone to get the insights they need. Select from a multitude of question types and use our powerful design tools to create engaging surveys that will collect the data you need. Measure all your touchpoints and with Enalyzer reports, visualize your collected data with a myriad of chart types. With advanced filtering and benchmarking options, you can identify trends and areas of improvement so you and your entire team can improve your business in real-time.Starting Price: €44 per month
Guide to Feedback Management Software
Feedback management software is a type of program designed to help organizations collect and analyze customer feedback. This type of software allows companies to quickly and easily gain insights into what their customers are thinking, feeling, and saying about their products or services.
Feedback management tools allow organizations to capture both qualitative and quantitative data from customers at any stage in the product life cycle, whether it be during pre-sales inquiries, after-sales service, or even during post-purchase follow-ups. The software also allows users to track customer information over time which enables them to identify trends in customer sentiment. This can be extremely useful when trying to make decisions on how best to improve products/services in order to increase customer satisfaction.
The most common features of feedback management systems include the ability to establish surveys or questionnaires, monitor customer satisfaction through different channels (web forms, email, etc.), conduct automated analyses of survey responses; generate custom reports; set triggers (such as notifications) for specific changes in customer sentiment; respond directly to complaints; create user-friendly dashboards for easy overviews of customer feedback; integrate with other existing CRM systems; store large amounts of data securely within the system; maintain archives of feedback from previous surveys; export data into different formats for further research and analysis; and provide additional insight into demographic profiles.
On top of all these features, there are more advanced capabilities such as predictive analytics which can help organizations anticipate future trends based on past experiences and various AI technologies which can automatically generate responses based on identified patterns in the collected data sets. Overall, this type of software has been proven invaluable when used correctly as it allows businesses the ability to better understand their customers’ needs while improving their overall level of service.
Feedback Management Software Features
- Moderation: Feedback management software comes with features for moderating comments, ensuring that only those comments that conform to your guidelines are allowed. This feature helps you maintain a healthy and professional dialogue between customers and the company.
- Automation: You can automate responses to frequently asked questions or common complaints. This helps reduce the amount of time spent on responding to customer inquiries or resolving customer issues.
- Categorization: With feedback management software, you can easily categorize comments according to topics. Doing so makes it easier to analyze data and uncover insights that could help improve future customer experiences.
- Analysis: The analysis tools provided by feedback management software allow you to gain better insight into customer sentiment, track trends over time, and compare product performance across different demographics.
- Reporting: Many feedback management tools come with reporting capabilities, allowing you to generate custom reports based on various metrics such as response rate, satisfaction levels and more. This information can be used to inform decisions related to marketing strategies and product improvements.
- Integration: Feedback management software can be integrated with other customer data platforms, allowing you to gain a more holistic view of customer interactions. This helps create a better understanding of how customers interact with your brand and what they need in order to have a positive experience.
What Are the Different Types of Feedback Management Software?
- Employee Performance Management Software: This type of software is designed to track and measure employee performance and provide feedback. It can help managers monitor the progress of individual employees, set goals, and track progress over time.
- Performance Appraisal Software: This type of software helps organizations assess employees' performance in various roles, identify training needs, and create strategies for improvement.
- Survey Tools: These tools allow organizations to collect feedback from customers or employees on a variety of topics such as customer service, product quality, satisfaction levels, and more. The survey results are then used to improve processes and services.
- 360-degree Feedback Systems: These systems enable organizations to collect anonymous feedback from peers, direct reports, supervisors, customers and other stakeholders about an individual's performance. The data collected is used to evaluate strengths and weaknesses in order to develop appropriate strategies for improvement.
- Project Management Software: This type of software is designed to help teams manage complex projects by providing timeline-tracking capabilities, task delegation features, graphical interfaces for data visualization, document-sharing solutions and real-time collaboration options.
- Collaboration Software: This type of software is designed to provide an environment for teams to communicate and collaborate on projects. It can enable users to share files, documents and other information with each other in a secure manner and provide feedback in real-time.
Benefits Provided by Feedback Management Software
- Increased Efficiency: Feedback management software gives companies the ability to automate the process of collecting and analyzing customer feedback, which drastically reduces the time it takes to understand customer needs and prioritize issues. Companies can also utilize automated surveys and reporting capabilities to quickly identify areas of improvement.
- More Accurate Data: Feedback management software limits response bias by eliminating errors caused by manual data entry and providing more accurate insights into customer demands. Tools like sentiment analysis allow organizations to better track changes in customer satisfaction levels over time, so they can continually adjust their strategies.
- Improved Customer Experience: By utilizing feedback management software, companies can gain a better understanding of their customers’ wants, needs, and expectations. This allows them to take advantage of opportunities for improvement in order to create an exceptional customer experience that leads to increased loyalty and brand advocacy.
- Deeper Insights: With feedback management tools, companies are able to capture more detailed information than traditional methods provide. With sophisticated analytics capabilities, teams can uncover trends that would otherwise have gone unnoticed and use them as leverage when making strategic decisions about product or service development.
- Actionable Recommendations: A key benefit of using feedback management software is its ability to generate usable insights that lead directly to actionable recommendations for improvement or optimization. This helps ensure that all customer feedback is effectively utilized for maximum impact on the organization's bottom line.
Types of Users that Use Feedback Management Software
- Customers: Customers can use feedback management software to provide their opinions, reviews, complaints, and other types of feedback.
- Employees: Employees can use the software to comment on company processes, register ideas for improvement, and help managers make better decisions.
- Managers: Managers can use the software to gain insights into how their employees feel about the business or organization, as well as monitor customer satisfaction levels.
- Marketers: Marketers can use feedback management software to identify customer segments and gather information about their preferences. This data can lead to more effective marketing campaigns.
- Developers: Developers can use the software to get detailed feedback from customers and quickly address any issues that arise during development projects.
- Investors: Investors can use the software to receive updates on customer sentiment and product performance in order to make better investment decisions.
- Researchers: Researchers can leverage the data provided by these tools for market studies, surveys, interviews, focus groups, etc., in order to gain a deeper understanding of user behavior.
How Much Does Feedback Management Software Cost?
The cost of feedback management software can vary widely depending on the features and complexity of the software. In general, you can expect to pay anywhere from $30/month (for basic applications) to several thousand dollars for more comprehensive solutions. The costliest feedback management tools are typically those with a wide range of customization options, analytics capabilities, and integrations with other business systems. For example, many customer feedback tools offer specialized functions like sentiment analysis or advanced reporting capabilities that can drive up their price significantly. Other factors that affect cost include the number of users and whether an organization opts for an on-premise solution or cloud-hosted solution. Ultimately, understanding the desired outcomes associated with a feedback management system will help determine which type of system is best suited for an organization’s needs—and at what cost.
What Software Can Integrate with Feedback Management Software?
Feedback management software can integrate with various types of software, including customer relationship management (CRM) systems, contact center solutions, project management tools, and analytics platforms. CRM integration allows feedback to be organized and analyzed in the context of customer profiles and previous interactions. Contact center solutions enable customers to provide feedback directly through a phone call or digital channel. Project management tools enable team members to view customer feedback alongside other project data. Finally, analytics platforms enable users to quickly visualize trends in customer feedback to gain insights into their business.
Recent Trends Related to Feedback Management Software
- Increased Automation: Feedback management software is becoming increasingly automated, with capabilities such as automatic ticket routing, automated reminders, and real-time reporting. This allows companies to process customer feedback more quickly and efficiently.
- Increased Customer Engagement: By integrating feedback management software into existing customer service channels, companies can increase engagement with customers by responding quickly and accurately to feedback.
- Unified Data Management: Feedback management software provides a unified view of customer data across all channels, allowing companies to better understand customer needs and preferences. This helps companies gain insights into customer behavior and improve their marketing strategies.
- Improved Insights: With feedback management software, companies can gain access to rich insights into customer satisfaction levels. This can help businesses identify areas where they need to improve their services or products and enable them to create more targeted promotions.
- Enhanced Security: Feedback management software offers enhanced security measures such as encryption, access control, and audit trails. This ensures that customer data is kept secure and confidential.
How to Select the Right Feedback Management Software
Utilize the tools given on this page to examine feedback management software in terms of price, features, integrations, user reviews, and more.
When choosing the right feedback management software, there are several factors to consider:
- Features: Determine which features you need most and look for a software option that has those features. If a software package lacks the functionalities you require, then it is likely not the right fit for your organization.
- User Interface: Check how easy the software is to learn and use. Research customer reviews to learn about other users’ experience with the product and explore whether or not its interface is intuitive.
- Cost: Estimate how much money you’re willing to spend on feedback management software and look for something that fits your budget and offers value for money spent.
- Security/Privacy Settings: Identify what security measures are available in the software package, such as encryption or data backups, to protect customer information and make sure their private data isn't at risk of being breached or exposed online.