Frequently Asked Questions

YouTube Creator Awards are our way of recognizing the extraordinary effort creators put into their growing channels and to build thriving communities, responsibly. Please visit the YouTube Creator Awards Help Center for answers to common questions around award redemption.

To check your eligibility, click here.

If you have questions about your eligibility, reach out to YouTube’s Creator Support team who will be able to assist you. Please note, Society Awards cannot assist with questions regarding your eligibility.

If you received an error message when trying to redeem your award, it is likely that the award has already been redeemed and each redemption code can only be used once. If you do not believe that the code has been redeemed, please reach out to us here for further assistance.

All orders that are approved to be processed will ship within approximately 2 weeks. You will receive your tracking number on your order portal and directly from the courier (UPS/ FedEx) via email. Please note that if you live in a rural area, delivery may be delayed. Please track your package closely and participate in its retrieval to avoid any delays.

Please check your spam folder for an email from [email protected]. To ensure you receive any future emails about your order, add our domain name to your address book or safe senders list.

Contact our team here if you cannot locate your order confirmation or suspect that your email address was entered incorrectly.

Once your order has shipped, it’s your responsibility to ensure your award is successfully delivered. Follow these steps to locate your order:

• Check your email or sign in here to retrieve your tracking number
• Visit the shipping courier’s website for the status of your shipment
• Contact your local UPS or FedEx with your tracking number to see what is required for clearance and delivery of your shipment

Please note, every country has customs requirements that the receiver must complete for delivery. If the required custom documents are not completed in a timely fashion, the package may be abandoned or turned over to a 3^rd party broker for clearance and there may be fees associated with the transfer, storage, and release of the package.

We are unable to ship to the following countries at this time:

• Belarus
• North Korea
• Syria
• Cuba
• Russia
• Tajikistan
• Iran
• Somalia
• Ukraine
• Myanmar
• Sudan

Please follow YouTube’s Help Center article for updates

While only one complimentary award is given per channel per milestone, you or your team can request to purchase more awards by getting in touch with us here using the email address associated with your channel. All purchase requests are approved directly by YouTube and Society Awards does not determine your eligibility for additional awards.

Remember, Creator Awards are meant to celebrate channels and their team members, and may not be sold or distributed to anyone outside of the team. Creators found in violation of this policy may be subject to disciplinary action from YouTube.

Certain countries/regions require payment of customs duties and/or taxes for a Creator Award to be delivered. Legally, YouTube is not able to cover these costs. These include:

• Armenia
• Azerbaijan
• Kyrgyzstan
• Moldova
• Uzbekistan

For all other countries, you should not need to pay taxes or fees to have the award delivered. However, in the event that you do not respond to UPS/FedEx’s attempts to contact you for customs related issues, the package may be turned over to a 3^rd party broker for clearance submission at which point you may be required to pay customs fees, storage fees, duties, and/or taxes before the package can be released for delivery.