A good COO pays attention to detail that you normally might miss!
Singapore PR | COO | Leader | Customer Results Focused | M&A Integration | Program Management | IT Operations | SaaS | Telecommunications
Why You Need a Strong COO - Even When You Think You Don’t Attention to detail is everything in business. Even the smallest hiccup can lead to a poor customer experience, damaging your brand's reputation and in this case impacting your customers. Take the recent The Business Show Asia in Singapore as an example. When I first heard about the event in July, I was intrigued and thought it could align well with my work at NimbleBridge, COO as a Service - facilitating controlled investment - fostering sustainable growth. I registered through their website, which redirected me to their EventBrite registration page, and received an instant confirmation. So far, Excellent! But then, things started to unravel. Over the next few months, I received multiple generic emails from at least four different show employees advertising this trade fair and why it is good for for me to register, despite my prior confirmation. Even after replying to clarify, the same person sent reminders stating they had not heard from me. Don't you hate automated generic emails and automated follow ups? Fast forward to the day of the event at Marina Bay Sands Expo. After navigating the confusion of which floor the event was on, I was met with a massive queue. Despite registering in advance, I found out that the registration process had changed, and I had to sign up again - adding to the frustration. This entire experience underscores a critical point: Effective operations management is not just a luxury; it's a necessity. A strong COO would have ensured a seamless registration process, clear communication, and a well-organized event that leaves attendees and exhibitors with a positive experience, not frustration. Don't let operational inefficiencies hold your business back. If you’re aiming for excellence, make sure you have the right operational leadership in place. If you look to expand your business into Singapore, or you have a small business, you do not need a full time COO. I offer you a factional COO from as little as 15 hours a month, a Local SID Accredited Director and full compliance for your Singapore Business. NimbleBridge, COO as a Service - facilitating controlled investment - fostering sustainable growth is your partner to success. Drop me a message here, or on our website for a chat on how we can help your business to grow and be more effective. https://lnkd.in/djKxaTqJ