M1 Limited

Our Chief Digital Officer Marko Cetkovic recently participated in the Accelerating the Journey to Cloud Native and 5G Monetisation panel at FutureNet Asia 2024, organised by FutureNet World.   Marko shared the incredible journey of M1’s multi-year digital transformation, highlighting how we’ve successfully migrated all our Mobile and Fibre Broadband customers to cutting-edge, cloud-based telco systems. This monumental shift has enabled us to offer hyper-personalised services, raising customer experience to a whole new level. He also discussed the vast opportunities and challenges brought about by GenAI, underscoring M1's commitment to innovation and delivering exceptional value to our customers.   #M1 #FutureNetAsia2024 #DigitalTransformation #GenAI #Innovation #CustomerExperience

Marking M1’s first foray into conversational commerce! M1 is partnering Stripe to enable customers under our Corporate Individual scheme to place a deposit to secure eagerly awaited flagship phones via WhatsApp! Our COO Mustafa Kapasi, shared: “WhatsApp is a popular and widely-used private messaging app in Singapore and we want to ensure we can meet our customers where they are at.” Another milestone in M1's customer-centric journey. Stay tuned for what's next! #M1 #WhatsApp #CustomerExperience  

There are friends, there is family, and then there are friends that become family. What better way to bring together these three important pillars of support than our M1 Family Day! This year, we flocked to Bird Paradise Singapore, where our employees and their loved ones enjoyed a fun-filled day of discovery, laughter, and connection. Apart from touring the different aviary zones, the young and young-at-heart also had the chance to participate in carnival games and express their inner child through face painting and glitter tattoos. At M1, we believe that the strength of our company is built on the harmony between professional dedication and personal joy. This Family Day, we honor the important role our friends and family play in supporting us to go further and fly higher. #FamilyDay #lifeatm1 #humansofm1 #m1life #BeSunshine

At M1, we go the extra mile to connect with our teams, no matter where they are.   Earlier this week, our Chief Operating Officer Mustafa Kapasi, Chief Digital Officer Marko Cetkovic, and Deputy Human Resource Director Jocelyn Hea visited our colleagues at Digital Labs Sdn Bhd (from M1) in Kuala Lumpur, Malaysia. The visit was a fantastic opportunity to update the team on key developments, goals, and priorities across M1, and to share our initiatives to support and care for our employees.   The Digital Labs team engaged in an open and honest dialogue with the leaders, sharing their ideas on how they can support M1 and its subsidiaries in developing and operating cutting-edge digital platforms and solutions. Together, we are committed to driving growth and delivering exceptional value to our customers.   #M1 #Leadership #Innovation #DigitalTransformation #EmployeeEngagement #CustomerSuccess

Sometimes it only takes a simple Thank You to brighten someone’s day. M1 celebrated our Staff Appreciation Month in August but showing appreciation for our colleagues is something not forgotten for the other 11 months of the year too. This afternoon, the Marketing team at M1 took an hour off their tight schedules to simply thank and acknowledge one another’s role in making the workplace a happier one. Some thanked their colleagues for being excellent team players, some thanked colleagues for solving their work challenges, while others were thanked for adding cheer and laughter in the office. Have you thanked a superstar in your life and workplace today? It’s not too late to do so now. #M1 #BeSunshine #WorkCulture #Appreciation 

4,800 kWh – that’s the approximate amount of electricity needed to power an average 4-room HDB household in Singapore annually. That’s also the amount of electricity M1 will conserve each year by installing solar panels at a single base transceiver station (BTS)! To date, we’ve installed solar panels at 8 BTS sites, with plans to add another 10 in 2025. Adding to this momentum, we’ve also implemented smart network management technology across our 4G mobile network, effectively reducing our 4G radio network electricity consumption during low traffic periods. This might seem like a modest start but we are taking significant, and committed, steps forward on this journey to do our part for Planet Earth – and we’re not stopping here! Our Sustainability Report 2023 sums up our efforts on this front so far, check it out here: https://lnkd.in/gYtjbxE8

Customer-centricity is at the heart of every successful business philosophy, and at M1, we take this to the next level with hyper-personalisation. Our Chief Digital Officer, Marko Cetkovic, recently shared insights on how the synergy between AI and Telecommunications is revolutionising customer experiences. A big thank you to The Edge Singapore for providing us with the platform to discuss these exciting advancements! #M1 #AI #HyperPersonalisation #CustomerExperience #DigitalTransformation

Did you know that about 13% of scams analysed by the Cyber Security Agency of Singapore in 2023 were likely generated by AI? Despite an overall decline in cyberthreats, scams todays are becoming more convincing and sophisticated – courtesy of AI.   But fret not, there’s always the flipside of the coin. The double-edged nature of AI also means enterprises today are equipped with the ammunition to combat such threats.   Organised by OpenGov Asia and in partnership with HPE Aruba Networking, M1 hosted 16 esteemed guests in the exclusive invite-only breakfast roundtable to deep dive into the hot question: Is Singapore Ready for AI-Powered Secure Access Service Edge (SASE) to combat cyber threats?   Co-paneling alongside subject matter experts, Veronica Tan, Director of Safer Cyberspace at Cyber Security Agency of Singapore and Nick Harders, APJ SASE Director at HPE Aruba Networking, Conrad Chan, Lead for Enterprise Solutions at M1 underscored the importance of AI-driven SASE solutions in analyzing real-time traffic patterns, detecting anomalies, and swiftly responding to ensure continuous protection regardless of user or device location.   In an era where remote and hybrid working environments have defined the new norm, find out how M1’s SASE offerings can help enterprises secure their network, wherever and whenever: https://lnkd.in/gmyv9yEU

M1 has launched a new Maxx SIM-only mobile plan, and it offers unbeatable price, massive data and roaming benefits! This new plan is available to port-in customers at only S$7.90, and to new customers at a low S$9.90. The new Maxx plan is an addition to M1’s two existing Maxx SIM-only plans, and is set to be a standout offering in today’s competitive telecommunications market. In addition to an unbeatable price, the new Maxx also comes with competitive Roaming Data of 9GB monthly in Malaysia, Indonesia, Thailand, Bangladesh, 1GB international data, 199GB of local data, unlimited incoming calls, 500 minutes local outgoing calls, and 99 local SMS! The launch of our new Maxx mobile plan is a strategic move that ramps up M1’s offerings and continues to drive our momentum in providing competitive, value-added mobile plans that cater to the evolving needs of consumers in Singapore. And guess what? We also launched a new 2.5Gbps fibre broadband pack that offers the best value in town too! 

August is a special month for us at M1 and Keppel Ltd.!   It’s a time dedicated to celebrating our incredible team and recognising their invaluable contributions. At the OneKeppel Carnival, our senior management team donned aprons to serve food and drinks to our enthusiastic and hungry employees!   This month also encourages us to show appreciation for our colleagues. From giving Thank You cards and traditional cookies to express gratitude, to company-wide shout-outs for being stars, we acknowledge one another’s efforts and stay true to our core value of bringing sunshine to those around us.   #M1 #BeSunshine #Talents #Appreciation