Sinch

We’re thrilled to have been recognized as a Leader for the second year in a row in the 2024 Gartner® Magic Quadrant™ for CPaaS (Communications Platforms as a Service)! 🎉   Download a copy of the full report to get an overview of today’s CPaaS market and discover why we were recognized for our Completeness of Vision and Ability to Execute. Click the link below to learn more about our recognition: ⬇️    https://lnkd.in/d_8EHbvZ #Gartner #GartnerMagicQuadrant2024 #CPaaS #GartnerMagicQuadrant 

Explore our latest research report to learn how to build strong customer connections through effective communication, and take our test to see what you could do better! ➡️ Drawing on interviews with over 500 consumers and 400 companies in the U.S., this report breaks down how to build a communication strategy that drives long-term value for your business and customers. ➡️ Want to step up your game even further? Just answer a few questions and we'll share personalized tips that’ll help you enhance your strategy and make the most of your communication channels! https://okt.to/1emN4J #marketingresearch #userresearch #consumerresearch #customercentric #customercentricity

Join our CMO Jonathan Bean and Evan Kirstel B2B TechFluencer as they chat about the impact of Apple’s RCS support on the mobile messaging ecosystem. This interview is a must-listen for anyone interested in the future of business messaging and customer experience! Listen to the full discussion here: https://okt.to/2Myd4v #RCS #RCSBusiness #RichMessaging

When RCS meets AI ✨: Take the advanced messaging capabilities of RCS, combine them with the most exciting technology of the past few years — you guessed it, it's AI — and there you have it: the ultimate customer experience, right in the user’s native inbox! Watch the video below where Joachim Jonkers, Director of Product - Conversational AI at Sinch, dives into the benefits of RCS and AI integration. #RCS #conversationalAI #RCSbusiness #AI

📣 We're thrilled to announce the launch of our Omnichannel Connector on Salesforce AppExchange! 👉 The Sinch Omnichannel Connector seamlessly integrates with the Salesforce ecosystem and expands Salesforce’s native channel range with a suite of omnichannel messaging capabilities. 👉 Businesses can now connect with customers through one-way and two-way messaging across 13 channels, including RCS, Kakao Talk, Viper, and Instagram. “Salesforce Marketing Cloud users can now leverage a broader spectrum of messaging channels through Sinch, beyond those directly supported by Salesforce, to optimize their marketing strategies and elevate customer engagement,” said Jonathan Campbell, Senior Director, Messaging Products at Sinch. Find out more: https://okt.to/Sc1WaL

AI expert 🤖 Geertina Hamstra said that creating a voice bot for emergency call routing might sound straightforward, but it's an incredibly technical process. Luckily, she had partners like Sinch for our conversational AI and voice technology and Campfire AI to implement the project. Swipe to see the results of the AI-powered triaging voice bot we built together ➡️ Get the full story: https://okt.to/DG73nr #ConversationalAI #VoicetTechnology #AI

Ready to boost your retail sales with text messaging? No? Keep scrolling. Yes? Talk to us at eTail™ Boston 2024! 🗓 When: August 12-15, 2024 📍 Where: Boston Marriott Copley Place, MA Join our roundtable session that will transform your customer messaging strategy 👇 Sinch's VP of Customer Development and Strategy, Michael Ahearn, will discuss the upcoming switch to RCS messaging and its implications for engaging your customers. Don't miss out on the biggest competitive advantage in text communication in a decade.

Our Chief Evangelist and co-founder Robert Gerstmann sat down with Doug Green from Telecom Reseller to chat about the transformative impact of RCS. Listen in to learn more about the exciting opportunities that RCS creates for commerce, improved CX, and much more, and how Sinch is driving that change. https://okt.to/J9sPOg #RCS #RCSBusiness

Last week, it was time to celebrate June Festival at our Brazil offices! This awesome festival happens every June, bringing colorful outfits and delicious treats made from corn and peanuts. 🌽🥜 The places were filled with bright flags and paper lanterns, creating a warm and festive atmosphere. It’s a fantastic way to experience and celebrate Brazil’s rich culture. 💃 #WeAreSinch #CulturalDiversity #FestaJunina #BrazilianCulture

Close your eyes and imagine a world where every customer interaction feels uniquely tailored to you, where inquiries are handled quickly around the clock, and where the risk of fraud is lessened. Well, that world already exists — and it’s all thanks to AI-driven CPaaS solutions! Learn more about how AI in CPaaS is transforming customer experience. Link in the comment section. ⬇️ #CPaaS #AI #conversationalAI