Mavenoid

"No data, no dollars." I hear it all the time from tech pubs and aftermarket groups. They can't get funding approved without data to back up the ROI or justify the costs. Which usually results in a worse experience for the end user. That's why I'm especially excited about Mavenoid's analytics platform! It allows manufacturers to see what issues are being searched, what issues couldn't be resolved by the customer and potential gaps in their technical content. 

Excited to announce this new partnership! 🤝 Mavenoid is a powerful AI solution designed for answering inquiries with complex problem-solving steps that typical 🤖 can't answer. Reach out if you want to learn more!

🚨🚨🚨 New Partner Alert: Mavenoid is excited to share our new partnership with The CX Coach! “Mavenoid’s AI-powered solution is the perfect fit for manufacturing and retail brands with complex product support! It seamlessly combines detailed step-by-step troubleshooting, with the visual clarity of a user guide, and the ease of self-service, all within an intuitive, user-friendly interface that can be leveraged by customers and agents alike. Improving the service experience while simultaneously reducing operational spend, I'm thrilled to have Mavenoid in my toolbelt. There’s nothing quite like it on the market!” says Kristen Szustakowski, ACC, Founder of The CX Coach. “It's a pleasure to be partnering with Kristen, aka The CX Coach. She's a hands-on, experienced advisor in everything customer support and customer experience - I'd recommend anyone looking for a fresh pair of eyes on their operations to reach out to her. Together, we will be able to deliver a blend of innovative support strategies together with cutting-edge AI and CX technology." says Lucas Otterling, Director of Partnerships & Strategic Projects at Mavenoid. More curious about The CX Coach and Mavenoid? Reach out at mavenoid.com and tcxcoach.com

I remember being WOWed by the crisp and actionable findings from the massive data research in the first Matt Dixon book I read (The Challenger Sale) 🤝 His latest book, The Effortless Experience, presents a controversial idea: exceeding customer expectations with “WOW moments” might make service and digital experience leaders feel good, but it does NOT drive loyalty (meaning it doesn’t make people buy more, at scale)! 🤔 So, what does? It’s actually about the effort customers have to put in—the more frictionless and smooth their journey, the more loyal they are ⭐️ Loved seeing Matt and Mavenoid partnering up for a webinar on this and more earlier this month 🚀 Watch the replay here: https://lnkd.in/gAkz9R6T

🚨🚨🚨 New Partner Alert: Mavenoid is excited to share our new partnership with Almon Inc.! “We’ve seen first-hand how Mavenoid’s AI driven product support platform increases uptime and customer satisfaction and lowers support costs. This partnership delivers a powerful combination of technical content creation, delivery and analytics to more efficiently serve your customers, dealers and even employees.” Tim Milbrath, Sales Director of Almon Inc.  “Almon has deep technical writing and documentation expertise, and shares our focus on building great customer support experiences for product manufacturers, which makes them an ideal partner for us. I see great potential in our joint offering, combining our AI-powered technology with Almon’s top-notch technical content authoring for products and devices.” Gintautas Miliauskas, CEO & Co-Founder of Mavenoid More curious about Almon and Mavenoid? Reach out at mavenoid.com and almoninc.com #productsupport #AIsupport #customersupport #techncialwriting #supportdocumentation

As an industry, we've seen the impact that #AI has had in transforming the world of #CustomerSupport with consumer-facing virtual assistants. Now, AI is positioned to help field technicians who handle the most complex product support issues. Learn from Mavenoid's VP of Product 🇺🇦 Galina Ryzhenko in CustomerThink how AI is able to assist field technicians: https://lnkd.in/ePTcC-q3 #fieldservice #productsupport

Be one of the first 50 registrants to the "Building an Effortless Experience for Product Support" and receive a FREE copy of "The Effortless Experience: Conquering the New Battleground for Customer Loyalty."

Very proud to have Matt Dixon speaking at our webinar. The core thesis of his book, The Effortless Experience, aligns closely with our product strategy - the best thing you can do in a support interaction is to solve the problem quickly and effectively! And this is not by coincidence - the book has been on our bookshelf since the earliest days, and it is on the reading list that I recommend to all new joiners. It will be great to have the opportunity to hear the author live, which you can enjoy too by signing up below. Come join us!

Three years ago, I remember listening in on an internal Mavenoid workshop we were arranging outside of Lisbon when I first heard our co-founder Shahan Lilja talking about The Effortless Experience and how it inspired him to create Mavenoid. I picked up a copy soon after and it has served as a guiding star when talking to our customers about truly delivering a seamless Customer Support Experience, with resolution at the center. Since then, I’ve been a diligent student of the art of sales also diving into e.g. The Jolt Effect, and The Challenger Customer. These three books have one thing in common - they’re all written by Matt Dixon. That’s why I’m extra excited to invite y'all to this webinar on August 8th where the man himself will cover how to deliver a best-in-class customer experience 🚀

You're Invited! Join us for an exclusive webinar with bestselling author Matt Dixon! 🚀 Discover how to deliver a customer experience that delights your customers and drives loyalty. 📅 August 8, 2024 🕒 10 am EST 👉 Register Now and save your seat! https://lnkd.in/edV2ubmF Be one of the first 50 registrants and receive a FREE copy of "The Effortless Experience: Conquering the New Battleground for Customer Loyalty." #CustomerExperience #Webinar #MattDixon #Mavenoid #CustomerLoyalty #CX #CustomerSupport #ProductSupport