🌿 Is sustainability more important than AI? Or is it just about mastering proactivity? There are many different perspectives on what will dominate in the coming years. We believe in balance – and curiosity. What do you believe in? Share your thoughts with us!
EPSI Rating Group
Marknadsforskning
We make companies and organizations competitive by using the voice of the customer as a measure of quality.
Om oss
EPSI Rating & Svenskt Kvalitetsindex (together forming the EPSI Rating Group) is an independent organisation that provides neutral performance assessments to a multitude of users. It is a trusted organisation within research and rating of non-financial performance indicators such as customer and employee satisfaction. Founded in 1999, EPSI Rating Group predominantly conducts research in the Nordic countries, Baltic states and the United Kingdom, but also has research activities in the Netherlands. In 2016, EPSI Rating Group collected more than 500.000 customer interviews and continuously publishes aggregated results and findings. The EPSI Rating Group helps companies and organizations gain stakeholders insight by not only providing accurate results on own performance but also benchmarking the results against competition and other relevant organisations. Furthermore, all data is analyzed by the EPSI Framework which enables companies to take fact based decisions on how to effectively improve performance. More information about our research and finding, please visit: www.epsi-rating.com www.kvalitetsindex.se www.epsi-denmark.org www.epsi-finland.org www.epsi-norway.org
- Webbplats
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http://www.kvalitetsindex.se
Extern länk för EPSI Rating Group
- Bransch
- Marknadsforskning
- Företagsstorlek
- 11–50 anställda
- Huvudkontor
- Stockholm
- Typ
- Privatägt företag
- Grundat
- 1999
- Specialistområden
- Customer Satisfaction, Customer Loyalty, Employee Satisfaction och Non-Financial KPIs
Adresser
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Primär
Få vägbeskrivning
Stockholm, SE
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Få vägbeskrivning
Oslo, NO
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Få vägbeskrivning
Copenhagen, DK
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Få vägbeskrivning
Helsinki, FI
Anställda på EPSI Rating Group
Uppdateringar
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Over the last years technological advancements have made it easier for individuals to invest by simplifying the investment process. This transformation is changing the needs and expectations that customers have towards their savings providers. EPSI recently did a survey to find out how satisfied people in the Nordics are with these services. Our analysis shows that the Finns on average are relatively happy, while the Norwegians think there's room for improvement. Read more in detalis about the studies here: Denmark: https://lnkd.in/dV58KPt5 Norway: https://lnkd.in/dkgVVAZ5 Sweden: https://lnkd.in/gVmSTNRk #investment #savings #customersatisfaction
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Our customer satisfaction results for the insurance industry are now available! The Nordic results and feedback are more homogeneous than before, but it is still the Danes that are most satisfied. One explanation for this could be that the Danish insurance companies have a closer relationship with their customers and are better at contacting their customers to give them insurance advice. Read more in detail about the studies: Norway: https://lnkd.in/duDPKk2Z Denmark: https://lnkd.in/eRw6T26a Finland: https://lnkd.in/dYNsKTTQ Sweden: https://lnkd.in/gwgEwvP3 JBF Vestjylland Forsikring Dina Försäkringar Keskinäinen Vakuutusyhtiö Turva
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EPSI Rating Group omdelade detta
I was really pleased to present alongside Chris Teasdale at Handelsbanken's UK Leadership event last week, where we discussed how we are 'Delivering Together on Customer Satisfaction.' We invited 3 of our long-standing customers to the stage to hear directly from them about what we do well, what we can improve on, and how their customer needs may change in the future. Handelsbanken continually strive for the highest levels of Customer Satisfaction, and we are proud to have recently been ranked #1 for Customer Satisfaction by EPSI Rating Group, and #1 for Relationship / Account Management in the CMA's independent Customer Satisfaction survey for SMEs in the UK.
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We live in a world of uncertainty and rapid change. How does this affect customer sentiment in the Nordic banking sector? 👇 Read more in detail about the studies: Denmark: https://lnkd.in/dSMr-BE5 Norway: https://lnkd.in/dGywSYHx Finland: https://lnkd.in/dHQfxHE6 Sweden: https://lnkd.in/dy9n24vm
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Latest study from our team in EPSI Rating Danmark. Enjoy!
Efter et år, hvor kundetilfredsheden er faldet lidt for branchen, er det dejligt at konstatere, at nogle selskaber har ramt kunderne godt. Industriens Pension ligger i top på kundetilfredshed, og PFA er årets højdespringer. Opskriften på succes er forskellig for de to selskaber - for deres kunder forventer ikke helt de samme ting. Har du styr på, hvad dine kunder forventer af dig? #Kundetilfredshed #Pension #EPSI EPSI Rating Group