Ali G. Asiri

Communication within an executive team is a MUST, as no executive can function with poor communication. As a leader, you need to be an example to your team (lead by example), and you MUST enforce some development action points: 1. Set clear goals and expectations for each member. 2. Make your meeting led by each member rotate the responsibility, and set clear requirements. 3. Create practical communication training, addressing your organization's business. 4. Make use of the system, and software, to enhance their ability. 5. Involve them in the decision-making process, as they will be forced to communicate.

To manage risks for a critical project, you need enabler tools to help you (Project Management Plan /System, Risk Register, Risk Impact Evaluation, Strange Communication at all levels with top-down Change Management Plan, Document Control, Task, and Team Tracking System, Project Steering Committee for review and support. Each one of those tools has its details.

Outsourcing strategy is a popular strategy for organizations that seek 1- low-cost operation and or project implementation. 2. Skilled staff to ensure correct operation and or implementation. It helps to measure the businesses cost-effectively, By outsourcing the services to hiring third-party agencies, helping to comply with business needs, customer support, and production, it is also a strategy to lower the cost of raw material, transportation, call center, and labor costs. It is more important to select the correct and effective third-party contractor for outsourcing, as it requires high monitoring at the beginning of the project, with a clear understanding of the scope and deliverables.

Preventing Conflict with a consulting supervisor is one of the major challenges for a consultant to solve, as you are from the consulting side and performing from the management site as well. It is very important to go for a deep dive with your team for better understanding with free communication and to understand your role as supervisor, and your limitations, as you must categorize the conflict to seek external support from other departments as needed. Know the cause build a remedy within your team, try to keep the conflict internally, use RCA to solve your challenges, and monitor the team more closely after resolving the conflict to avoid any new ones.

Collaboration is the most powerful manner that we as humans, have been given this gift. When it comes to improving customer service. Understanding customer needs for a quality delivery approach (good listening smart welcoming and more) and attending to the customer, engaging the suitable teams to solve complex customer service cases accordingly and promptly. It helps the organization to optimize the service operation and build a service database that can be used for constant cases, external feedback will be the biggest reward based on the customer experience.

Building a winning consulting team is the dream of every new Entity and or organization. Winning a project is not hard, sustainability and maintaining a high standard of quality of work and integrity in the marketplace are the key factors to say you are a winner. Organizational vision and leadership are vital keys, as they are opening tools for selecting the winning team, disseminating the winning task on time, and the vision to create victory.