Last updated: October 25, 2024.
At Readdle, we care about our users, and therefore, we have improved our Privacy Notice governing your use of Readdle Website.
In a nutshell, we clarified the wording and updated details regarding the support requests.
We encourage you to carefully review the full text of the Privacy Notice for Readdle Website. The abovementioned updates become effective as of the publication date.
Readdle Limited (“Readdle” or “we”) welcomes you on our website readdle.com (“Website”).
This Privacy Notice describes which of your personal data the Website collects, how stores, processes, and uses it, and what happens when you use the Website.
We collect your personal data according to this Privacy Notice when you use the Website.
We understand you care about your privacy, and we appreciate the trust you place in us. To justify that trust, we embed the latest data security standards, improve our awareness of privacy matters, and comply with the General Data Protection Regulation and other privacy laws.
Please note that we do not collect, track, or store any personal data over what we need to provide and improve our product and services, perform our marketing campaigns as described in this Privacy Notice, and comply with our legal obligations.
When you use our products, your data is processed according to the respective Privacy Notices of these products:
| Our Product | Link to the Privacy Notice |
|---|---|
| Scanner Pro | Privacy Notice |
| Scanner Mini | Privacy Notice |
| Calendars | Privacy Notice |
| Documents | Privacy Notice |
| PDF Expert | Privacy Notice for website Privacy Notice for app |
| Controller | Readdle Limited Company number: 630281 Glandore Business Centre, Grand Canal House, 1 Grand Canal Street Upper, Dublin 4, D04 Y7R5, Ireland |
|---|---|
| Data Protection Officer | Privacity GmbH Neuer Wall 50, 20354 Hamburg, Germany |
| [email protected] – for general inquiries [email protected] – for privacy inquiries |
When you visit our Website, you become our user (“User”).
| Type of data subject | Description |
|---|---|
| Visitor | User who visits the Website. |
| Newsletter Subscriber | User who subscribes to our news and recommendations. |
| Support Requester | User who fills out “Contact Support” form or uses the Support chat. |
| Blog Commentator | User who leaves comments on our blog. |
| Job Candidate | User who applies to our open position in our Career section or to be in contact with us regarding potential business and job opportunities. |
| Feedback Provider | User who provides feedback about the Website or our products to us directly or via a third-party platform. |
| Please note! We do not knowingly process the personal data of Users under the age of 18. If you are such a User or you are a legal representative of such a User, please, contact us. | |
We receive data when you visit our Website and interact with it, depending on your actions on the Website.
We may also, although we do not necessarily do so, receive data from third parties. It depends on your settings and the features you use.
To process your personal data, we rely on the following legal bases:
When you use our Website as a Visitor, we collect some data automatically. We need technical data to operate, support, and improve the Website’s functionality.
| Type of data | Description | Reasons for processing | Legal basis |
|---|---|---|---|
| Necessary cookies. | Information that is necessary for the operation of the Website. | Improving your experience using the Website. | Performance of the contract. |
| Statistics cookies. | Information that helps us to understand how you interact with the Website by collecting and reporting information anonymously. | Improvement of the Website and analysis of the statistic for other purposes. | Consent. |
| Preference cookies. | Information that is necessary for the operation of some services on the Website. | The operation of some services on the Website. | Consent. |
| Marketing cookies. | Marketing information used to match relevant advertising to you. | Marketing. | Consent. |
| Data storage | |||
| Cookies. | Stored during the terms indicated in the Cookie Policy. | ||
| Source of data | Data we process | Reasons for processing | Legal basis |
|---|---|---|---|
| Newsletter form. | Email. | Marketing mailing. | Consent. |
| Data storage | |||
| Email. | Stored until you unsubscribe from the mailing. | ||
| Source of data | Data we process | Reasons for processing | Legal basis |
|---|---|---|---|
| From the “Contact Support” form. | Name. | To respond to your request | Performance of a contract. |
| Email. | |||
| The product you have issues with. | |||
| Subject of the letter. | |||
| Text of the message. | |||
| Type of the Device on which you use our product. | |||
| From the Support Chat | Text of the messages and commands in the chat. | To respond to your request. | Performance of a contract. |
| The product you have issues with. | |||
| User ID. It is not linked to your name or email, unless you share them. It is a number randomly assigned only for answering your requests in the chat. |
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| Name, when you want to create a request for the support team. | |||
| Email, when you want to create a request for the support team. | |||
| Type of the device on which you use our product, when you want to request a feature. | |||
Technical data:
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| From the "Contact Support" form and Support Chat | Data listed above, except name and email | Improvement of the Website and our products | Legitimate interest |
| Data storage | |||
| Data from the “Contact Support” form. | Stored during communication and for six (6) years after the last communication on the ticket | ||
| Data from the Support Chat when the user creates a request to the support team. | |||
| Data from the Support Chat when there is NO request to the support team. | Stored during communication and for up to one (1) year after closing the conversation. | ||
| Source of data | Data we process | Reasons for processing | Legal basis |
|---|---|---|---|
| From the Facebook Comments Plugin available in the comments at our “Blog” page. | Your comment. | To display it in the comments section of the article. | Performance of a contract. |
| Photo and full name from Facebook. | To display it in the comments section of the article. | Performance of a contract. | |
| Data storage | |||
| Data from comments in our Blog. | Stored until you delete the comment or for the lifelong of an article’s existence. | ||
| Source of data | Data we process | Reasons for processing | Legal basis |
|---|---|---|---|
| From a third-party hiring provider available through the “Careers” page. | Full name. | Identify the candidate. | Performance of the contract. |
| Email. | Contact the candidate. | ||
| Phone number. | |||
| Resume/CV. | Evaluation of the candidate. | ||
| Employment history. | |||
| Education history. | |||
| Position you want to apply for. | |||
| Additional information message. | Process the message. | Consent. | |
| From the candidate directly. | Full name. | To communicate with the candidate and propose cooperation. | Consent. |
| Email. | |||
| Job title. | |||
| Place of a job. | |||
| From the public sources. | Professional social media account and/or portfolio. | To communicate with the candidate and propose cooperation. | Legitimate Interest. |
| Data storage | |||
| Data that is processed based on performance of the contract. | Stored during communication and for 1 year after. | ||
| Data received from the third-party hiring provider and processed based on the consent. | Stored during communication one (1) year after or until the consent is withdrawn. | ||
| Data received from the candidate directly and from the public search. | Stored until the consent is withdrawn. | ||
When you submit your feedback about our products to us directly or via third-party platforms, we process personal data in your feedback, which may include your first and last name, username, the text of the feedback and/or any other information such as the feedback submission date, the rating which you assigned to our products, etc., contained in or related to the feedback.
| When | Data we process | Reasons for processing | Legal basis |
|---|---|---|---|
| You provided feedback directly to us. | Email. | To respond to your feedback and ask for your consent. | Consent. |
| First and last name or username. | To use your feedback in our marketing activities. | ||
| Text of the feedback. | To use your feedback in our marketing activities. | ||
| You provided feedback via a third-party platform. | First and last name or username | To use your feedback in our marketing activities | Legitimate interest |
| Text of the feedback. | To use your feedback in our marketing activities. | ||
| Data storage | |||
| Data that is processed based on consent. | Stored for five (5) years from feedback or the last communication on feedback. | ||
| Data that is processed based on legitimate interest. | Store for two (2) years from feedback or the last communication on feedback. | ||
We may receive some personal data from third parties.
The amount of data collected, the purposes, and the legal basis for processing is determined by the respective privacy documents of these parties.
| Third parties | Description |
|---|---|
| Analytics tools | We use various analytics tools to understand and promote our business. To get a detailed list of analytics tools, contact us. |
| Social networks | We use various social networks to spread information about our activities. To get a detailed list of social networks, contact us. |
| Messengers | We use different messengers to communicate with you in ways that are convenient for you. To get a detailed list of messengers, contact us. |
| CRM systems | We use various CRM systems to develop our public organisation. To get a detailed list of CRM systems, contact us. |
We use your personal data on the basis of the performance of the contract to provide services and communicate with the Users.
We share your data with the service providers (please, request Annex A. List of the processors to look through the list of service providers) and contractors to the extent necessary to provide services, technical and customer support, who, for example, help us:
In addition, we have implemented organizational and technical measures to ensure the security of personal data during data transfer to third-party.
We can share your data on the following grounds: consent, compliance with the law, and performance of a contract.
Performance of a contract. We may transfer your data to our contractors and partners for contractual purposes.
Consent. We may transfer your personal data based on your explicit consent.
Compliance with the law. We may disclose your personal data to third parties to the extent that it is necessary:
Transfer of personal data to third parties. We may transfer your personal data to third parties based on a data processing agreement, subject to the application of technical and organizational measures to protect your personal data. We may share data with certain companies, consultants and contractors hired to provide certain services to us or on our behalf.
Please note! We will ask for your consent if the transfer of data is not part of the contract.
The personal data we collect is stored on servers in the USA. The data is stored in the USA by default, but we may need to process your personal data in another country. We also share some data with our service providers in Ukraine.
There is no adequate decision by the European Commission regarding either the US or Ukraine. This means that the USA and Ukraine are not deemed to provide an adequate level of protection for your personal data. We use adopted Standard Contractual Clauses based on legislation assessments for data protection during transfer and storage.
You can read more detailed measures to protect your personal data here.
However, if a data transfer is required to perform a contract or provide you services, we have the right to do so without your consent.
We systematically perform Data Protection Impact Assessments to ensure that we use an appropriate level of technical and organizational measures to prevent accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of or access to personal data transmitted, stored, or otherwise processed.
To be more specific, to protect your personal data, we use HTTPS and encryption, divided group and individual access (where appropriate), an alarm system, corporate VPN, and written approved internal policies (like password policy and physical access policy).
Moreover, we systematically monitor our technologies’ state of the art and never forget about the backups. All our contractors are under contractual obligations compliant with the GDPR requirements. You can contact customer support in case of any questions regarding the security issues.
Here you can find information about the specific steps we mentioned above:
| Physical Measures | |
|---|---|
| Limited access to premises | |
| Organizational measures | |
Policies and instructions
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Transfer protection
|
Agreements
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| Contractor and staff training | Privacy protection:
|
| Regular access and policy review Code review |
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| Technical measures | |
| Encryption technologies: encryption in transit, backup encryption, state-of-the-art methods of cryptographic keys |
Backup We ensure the availability of data in several ways. For example, there is a regular backup of the entire system. This can be used if the other availability measures fail. Critical services are operated redundantly in multiple data centers and controlled by a high-availability system. |
| Two-factor authentication | |
| Static Analysis | Quality Assurance |
| Regular Patch Management | Dependency and Supply Chain Vulnerability Check |
| Stress-tests | |
You, as a data subject, have the right to interact with your data directly or through a request to us. This section describes these rights. To exercise your rights, please contact us.
| Right | Description |
|---|---|
| Right to access | You can request an explanation of the processing of your personal data. |
| Right to rectification | You can change the data if it is inaccurate or incomplete. |
| Right to erasure | You can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law. |
| Right to restrict the processing | You may partially or completely prohibit us from processing your personal data. |
| Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
| Right to object | You may object to the processing of your personal data. |
| Right to withdraw consent | You can withdraw your consent at any time. |
| Right to file a complaint | If your request was not satisfied, you could file a complaint to the regulatory body. |
| For EEA residents: We will answer your request within one (1) month. If your request is not satisfied, you can submit a complaint to your local Data Protection Authority. You may find it here. |
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| For UK residents: We will answer your request within one month. If your request is not satisfied, you can submit a complaint at the Information Commissioner’s Office via number 0303-123-1113 or go online at www.ico.org.uk/concerns. |
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You, as data subjects, have some special privacy rights. To use them, please contact us.
Note: Depending on the state and legislative requirements, we have from thirty (30) to sixty (60) days to exercise your request, with the right to postpone it for thirty (30) days more.
If your complaint is not satisfied, you can file a complaint with the Federal Trade Commission.
Your rights vary depending on the laws that apply to you, but may include:
| Right | Description | Area | |
|---|---|---|---|
| Right to access | You can request an explanation of the processing of your personal data. | California Virginia Ohio Colorado Nevada Massachusetts |
Minnesota New York North Carolina Pennsylvania Delaware Utah |
| Right to rectification | You can change the information if it is inaccurate or incomplete. | California Virginia Colorado Nevada Delaware |
Massachusetts Minnesota New York North Carolina |
| Right to deletion | You can send us a request to delete your personal data from our systems. | California Virginia Ohio Colorado Massachusetts |
Minnesota New York North Carolina Pennsylvania Utah |
| Right to restriction | You may partially or completely prohibit us from processing your personal data. | California Massachusetts |
New York |
| Right to portability | You can request all the data that you provided to us, as well as request to transfer data to another controller. | California Virginia Ohio Colorado Massachusetts |
Minnesota New York North Carolina Utah |
| Right to Opt-Out | The right to prohibit the sharing or selling of your data. | California Virginia Ohio Nevada Massachusetts Minnesota |
New York North Carolina Pennsylvania Delaware Colorado Utah |
| Right Against Automated Decision Making | You have the right not to be subject to a decision based solely on automated means if the decision produces legal effects concerning you or significantly affects you in a similar way. | California Virginia Colorado Massachusetts |
Minnesota North Carolina New York |
| Right to lodge a complaint | If your request is not satisfied, you can file a complaint to the regulatory body. | by default | |
| Note: Some states do not have their own privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us. | |||
| Right | Description |
|---|---|
| Right to access | You can request an explanation of the processing of your personal data. |
| Right to rectification | You can change the data if it is inaccurate or incomplete. |
| Right to delete | You can send us a request to delete your personal data from our systems. We will remove all data except of what we are obliged to store in compliance with the law requirements. |
| Right to data portability | You can request all the data you provided to us and request to transfer data to another controller. |
| Right to object opt-out | You may object to the processing of your personal data. |
| Right to withdraw consent | You can withdraw your consent at any time. |
| Right not to be subject to automated decision-making | You can object to being subject to automated-based processing to know if there are consequences concerning them due to such processing |
| Right to lodge a complaint | If your request is not satisfied, you could file a complaint to the regulatory body. |
| To exercise your rights, contact us. |
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| We will answer your request within thirty (30) days. If your complaint is not satisfied, you can submit a complaint to the Office of the Privacy Commissioner of Canada. |
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California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt out of the “sale” of their personal information by a company governed by CCPA.
Readdle does not sell your personal information to anyone nor use your data as a business model.
However, we support the CCPA by allowing California residents to opt out of any future sale of their personal information. If you would like to record your preference that we will not sell your data in the future, please contact us at [email protected].
California residents visiting our Website may request that we do not automatically gather and track information pertaining to their online browsing movements across the Internet.
Such requests are typically made through web browser settings that control signals or other mechanisms that allow consumers to exercise choice regarding collecting personal data about an individual consumer’s online activities over time and across third-party websites or online services.
We currently do not have the ability to honor these requests. We may modify this Privacy Notice as our abilities change.
We use cookies that are needed for the Website’s operation. By using cookies, we receive automatically collected data. You can read more in our Cookie Policy.
If you want to disable cookies, you can find instructions for managing your browser settings at these links:
The Privacy Notice and the relationships falling under its effect are regulated by the General Data Protection Regulation. Existing laws and requirements for processing personal data are subject to change. Should this be the case, we will publish a new version of the Privacy Notice addressing such changes on our Website.
If we make substantial changes to the Privacy Notice or the Website that affect your data privacy rights, we will notify you by email or display information on the Website and ask you to read it. We will notify you in advance, and, if you continue using the Website after the changes come into effect, it shall be deemed that you have agreed to and accepted the updated Privacy Notice.