Veja como você pode descobrir a causa raiz de um problema em seus projetos.

Conducting root cause analysis RCA) on problem projects was my main role for many years; it can be very challenging. Two key topics for conducting an RCA are impartiality and stakeholder management. An RCA needs to be done by an impartial leader/team; that doesn't mean all the players are impartial but the core team must be. Impartiality means seeing all sides of each issue and determining which ones contributed. Don't take anything at "face value" rather prove its existence. Regardless of what you do, stakeholders will drive to have you "side" with them. Listen to them but respond that you will take it under advisement. There will be conflicting stakeholder demands, including demands for your time. Hear with critical impartial ears.

Start by clearly identifying the symptoms of the problem. In one project, we noticed that our deliverables were consistently delayed. Recognizing this as a symptom helped us focus our investigation on understanding why these delays were happening.

1. Five Whys Analysis- Ask "Why?" Five Times: Begin with the problem and ask "Why?" it occurred. : Continue this process until you reach the underlying cause of the problem. 2. 2. Fishbone (Ishikawa) Diagram-Create a diagram with the problem at the head and branches representing different categories (e.g., People, Processes, Equipment, Materials, Environment) 3. Pareto Analysis-Plot the problems on a bar chart, with the problems on the x-axis and their frequency or impact on the y-axis. 4. Surveys and Questionnaires, Focus Groups , Process Mapping, SWOT Analysis

Learn to identify and solve the real issues in your projects with key program management problem-solving skills. Start by gathering data and feedback from all relevant sources to understand the problem's context. Use techniques such as the "5 Whys" or fishbone diagrams to drill down to the root cause. Engage your team in brainstorming sessions to explore possible solutions. Once identified, develop a detailed action plan to address the root cause, including specific steps, responsible parties, and timelines. Monitor the implementation of solutions and adjust as necessary based on feedback and results. By addressing the root cause, you can prevent recurrence and ensure long-term project success. 🌟🔍 #RootCauseAnalysis #ProblemSolving

Collect relevant data related to the problem. In my experience, gathering data from various sources, such as project timelines, team performance metrics, and feedback from stakeholders, provided a comprehensive view of the situation. This data is crucial for identifying patterns and understanding the context of the problem.

Analyze the data to identify potential causes of the problem. In one case, I used root cause analysis techniques like the 5 Whys and Fishbone Diagram to break down the problem and explore all possible causes. This structured approach helped us pinpoint specific issues contributing to the delays.

Collaboratively brainstorm potential solutions with your team. During a project where we faced recurring technical issues, we held brainstorming sessions that included team members from different departments. This diverse input led to innovative solutions that we hadn't considered before.

Develop and test hypotheses to validate your findings. We once hypothesized that inadequate training was causing performance issues. By implementing a targeted training program and monitoring its impact, we were able to confirm this hypothesis and address the root cause effectively.

Implement the changes based on your findings and monitor their impact. In another project, after identifying communication breakdowns as a root cause, we introduced regular status meetings and improved our project management tools. These changes significantly improved our project flow and reduced issues.

- Continuous Monitoring: Keep monitoring the situation even after implementing changes to ensure the problem is fully resolved and doesn’t recur. - Document Lessons Learned: Maintain detailed documentation of the root cause analysis process and the solutions implemented. This knowledge can be invaluable for future projects and helps in building a culture of continuous improvement.