Você está enfrentando atrasos no projeto com as partes interessadas. Como lidar com eles sem prejudicar os relacionamentos?

In one of my past projects as a product manager, we were working on a major software release for a key client. Unfortunately, we encountered a bug that led to a delay. Here's how honesty played a crucial role in addressing the situation. As soon as we realised the bug would cause a delay, I scheduled a meeting with the client's project team. I didn't wait for the problem to escalate further. During the meeting, I clearly explained the nature of the bug, why it was significant, and how it impacted our timeline. I presented a revised timeline that included detailed steps we were taking to fix the bug and ensure the quality of the final product. This showed the client that we had a clear plan and were actively working to resolve the issue.

Being upfront about what is causing the project to be delayed will help stakeholders set expectations with rest of the business and customers. Giving them a view into what caused the delay - be it added scope, resource crunch, bugs identified, any other priorities taking precedence. It all needs to communicated with transparency. Having a regular cadence with stakeholders continuously monitoring the progress and health of ongoing upcoming projects is useful. Also, demonstrate ownership with next steps to build confidence.

Transparency in communication builds a foundation of trust, and from personal experience, I found that honesty in explaining delays helped stakeholders appreciate the complexities and fostered a collaborative approach to problem-solving. Once you've communicated the delay, it's crucial to offer a revised timeline. Stakeholders need to know when they can expect the project to be back on track. Ensure that this new timeline is realistic and consider any potential risks that could cause further delays.

Transparent about Challenges Explain the reasons for the delay in a clear and concise manner.📊 Accountable for Actions Take ownership of the situation and apologize for any inconvenience caused. Solution-Focused Offer alternative solutions or a revised timeline to get the project back on track. Keep stakeholders informed of progress and any changes to the project schedule.

Communicate openly about the delays, their causes, and their impacts. Provide updates as soon as delays are identified to avoid surprises.

It is always better to address a problem right when it has occurred rather than delaying in the pursuit of overcoming it. During one of the feature deliveries, we left out a very important edge case which led to our code not outputting the data we built it for. We could have just left it and come back to it the next day, but we immediately addressed it to our senior management about this situation. It led us to seeking help in solving this issue with an expert advice which not only saved time but also helped us perfect our craft. Seeking help is often considered as a sign of weakness but it actually needs a ton of courage to do so and is always helpful.

I think the intent here is to show integrity. If the project scope and schedule has been updated in a timely and fair manner, the customer should not have any issues.

Begin by conducting a comprehensive stakeholder analysis, identifying all affected parties and quantifying the delay's effects. Map out how each stakeholder's objectives are impacted, using visualisation tools to illustrate ripple effects. Prioritise impacts based on severity and stakeholder influence, considering both short and long term implications. Analyse potential market impacts, compliance risks, and effects on interdependent projects. Gather feedback on perceived impacts. When communicating findings, tailor messages to all perspectives & concerns. Be transparent about direct and indirect impacts while acknowledging their goals. Use empathetic language and offer context on how the delay's impact compares to overall project benefits.

Provide alternative approaches or phased delivery to minimize the impact of delays. Offer additional features or services to compensate for the delay and enhance the project's value.📈 Present a revised project timeline and milestones, ensuring transparency and accountability.📊 Demonstrate expertise and thought leadership by providing innovative solutions to overcome delays.

This is actually super important in my opinion and based on experience. Setting the correct expectations with the correct stakeholders address more than half the issues when it comes to project delays.

Based on past incident, steps below can be tried: • Understand how each stakeholders are impacted and if possible, measure the deviation from initial expectations. • Categorise each of these expectations with a risk level, considering this new expectation is not met. • Have a clear picture of the new timeline and only then reach out to each stakeholders to convey them the shift that has happened and reasons behind the shift along with setting new expectations. • Once all individuals have been addresses then do call in for a group meeting and then reiterate the new timeline and confirm expectations with all. • While setting the new expectations, DON'T forget to mention the factors that might change the timeline again (just in case).

In my opinion, the most crucial thing to do is to keep stakeholders updated well in advance about progress and any potential spillovers you foresee. Last-minute updates about delays are generally not well received or appreciated by stakeholders. As soon as you realize that the timeline might be impacted, it's essential to start communicating the situation to all relevant members. If, with extra effort, the team covers the time and comes back on track, it's a bonus point for the team.

Regularly update stakeholders on project progress and changes. Encourage open dialogue and address stakeholders' concerns and questions. Share detailed project timelines, milestones, and potential roadblocks. Acknowledge the impact of delays and apologize for any inconvenience caused.

Build a good relationship, its important to make real connections and understand their motivation, do everything which can motivate them to meet the timelines and support the mission . Business is a game of people and you can't afford to mess it up . Also make sure whom you are dealing with is genuine and is not exploiting you, which could be a common possibility

Foster a culture of transparency, honesty, and openness to build trust and credibility. Demonstrate a genuine understanding of stakeholders' needs and concerns. Provide tailored solutions and support to address individual stakeholders' needs. Focus on building long-term relationships that extend beyond the current project.📈

Facing project delays? It's crucial to address them while maintaining strong relationships. As a product leader, here's my advice: - Communicate Early & Honestly: Transparently share updates. During a delay, I once proactively called a key stakeholder to explain and set new timelines. - Show Empathy: Understand stakeholders’ concerns. I always listen first, ensuring stakeholders feel valued. - Collaborative Solutions: Involve stakeholders in problem-solving. Co-create strategies to minimize delays. Building relationships fosters trust and eases navigating uncertainties together. #Leadership #ProjectManagement #StakeholderEngagement

Show empathy and understanding towards stakeholder concerns and frustrations. Involve stakeholders in problem-solving discussions to foster a sense of collaboration.

Addressing project delays requires a balanced approach. Consider: 1. Using data to objectively illustrate causes and progress. 2. Empathise with stakeholders' concerns. 3. Highlight accomplishments despite delays. 4. Involve stakeholders in problem-solving. 5. Conduct retrospectives to prevent future delays. 6. Anticipate issues and communicate early. 7. Take responsibility without blame-shifting. 8. Share successes and challenges transparently. 9. Frame delays within the broader project vision. 10. Celebrate small wins to maintain momentum Remember, maintaining trust is crucial. By demonstrating proactivity, accountability, and a focus on long-term goals, you can navigate delays while preserving stakeholder relationships.

*Root Cause Analysis: Conduct a thorough root cause analysis to understand the underlying reasons for delays and prevent future occurrences. *Contingency Planning: Develop contingency plans for potential future delays to demonstrate proactive risk management. *Prioritization: Reassess and prioritize project tasks to focus on the most critical elements that need to be addressed first. *Negotiation Skills: Use effective negotiation skills to reach mutually agreeable solutions and timelines with stakeholders.

Adopt "Partnership" approach while communicating delays Stakeholders might have a backslash on delays if the project is heavily impacting product release timelines that are determined by market forces. Empathizing with stakeholders allows you to understand their concerns but when such delays hit they necessarily don't need you to understand but take ownership of it. Articulate your communication that shows your involvement in their pursuit. Rather than saying "I understand your concerns" switch to saying "I know that this is really important to you and so is it for me. I would like to workout a solution with your guidance to get us back on track". This gives you a seat at their table and gain trust.

Managing stakeholder's expectations requires all the segments mentioned in this article. But the essence of it has to be laid at the beginning of the project. The following are some rules that helped me. 1. Be transparent and keep continuous communication 2. Always have data ready for discussions; having examples proves the authenticity 3. Build strong team collaboration and inform the team about the strategies, tradeoffs, and other items that impact the deliverables.

Proactive sharing of your roadmap confidence interval should always be your plan A. It’s much better to provide a range of estimates than a single high-integrity commitment. However, there will be times when that doesn’t work and you are caught off-guard. When that is the case, it is best to get all your stakeholders together and review priorities as a group so there is a better understanding of where pressure is coming from. It is the WHY that stakeholders want to hear when your planning goes wrong and their project gets deprioritized. Nobody better to share this than other stakeholders.