Sua equipe está dividida sobre as mudanças no programa. Como você navega em perspectivas conflitantes para impulsionar o sucesso?
Quando sua equipe está dividida em mudanças de programa, pode parecer como dirigir um navio através de uma tempestade. Como gerente de programa, sua função é navegar por perspectivas conflitantes e encontrar um caminho para o sucesso. Isso requer uma mistura de comunicação, liderança e habilidades de resolução de problemas. Entender as preocupações de cada membro da equipe, promover um ambiente de colaboração e alinhar a equipe em direção a objetivos comuns são passos fundamentais para superar a divisão e impulsionar o sucesso do programa.
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Rama Krishna TadepalliLinkedIn Top Voice - Prog Mgt | Transformation Leader | Author of 'Agile Alchemy' | Agile and Product Expert | Gen AI…
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Giovanni Sisinna🌟22x LinkedIn Top Voice: Generative AI, Artificial Intelligence, Neural Networks, NLP, LLMs, Portfolio-Program-Project…
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Paul BriggsInterim Transformation & Delivery Specialist | Guiding & Enabling the C-Suite, Directors & Founders to Execute Change…
Comece conduzindo uma avaliação completa das diferentes visões dentro de sua equipe. Ouça ativamente as preocupações e sugestões de cada membro em relação às mudanças no programa. Isso não apenas ajudará você a entender a raiz do conflito, mas também demonstrará seu compromisso em valorizar a contribuição de cada membro da equipe. Ao mostrar empatia e reconhecer a validade de várias perspectivas, você pode construir confiança e abrir as linhas de comunicação necessárias para encontrar uma solução mutuamente aceitável.
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💡 From my perspective, assessing differing views within your team is crucial for effective decision-making. 🔍 Listen Actively Begin by actively listening to each team member's concerns and suggestions. Understanding these viewpoints will uncover the root of the conflict. 🗣️ Show Empathy Demonstrate empathy by acknowledging the validity of each perspective. This approach builds trust and fosters an open dialogue, essential for conflict resolution. 🛠️ Open Communication Promote open communication to ensure everyone feels heard. This encourages a collaborative atmosphere, paving the way for a mutually agreeable solution. 📌 Effective assessment of views sets the stage for resolving conflicts and achieving program success.
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Been there! Here's my playbook: 1. Hear it all. Open forum, let concerns fly. 2. Strengths unite. Identify team expertise, use it! 3. Win-win solutions. Brainstorm together, find common ground. (Example: We faced a data migration resistance. Devs worried about downtime, analysts feared data loss. We brainstormed segmented migrations, minimizing disruption for both!) 4. Shared vision. Crystallize goals, get everyone invested in the "why." 5. United front. Celebrate progress, keep communication flowing. It's not magic, but it builds trust and bridges the divide. Also help the team by using analogies - I often reference a soccer team where you can harmoniously have different views and positions to win together, in fact, its essential.
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When dealing with contradictory ideas within your team, actively endeavor to understand them. Instead of ignoring or criticizing opposing points of view, adopt a curious and empathy-filled mindset. Active listening, clarifying questions, framing conflicts as opportunities, recognizing validity, and delaying judgment are all effective tactics. Seek common ground and shared principles in order to discover compromise solutions. Create a climate of mutual understanding in which team members feel heard and appreciated, even when their perspectives differ. This allows for more constructive issue solving and collaborative decision making.
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Start by thoroughly assessing the differing views within your team. Actively listen to each member's concerns and suggestions about the program changes. This approach helps you understand the root of the conflict and shows that you value each team member's input. Demonstrating empathy and acknowledging various perspectives builds trust and opens communication channels, laying the groundwork for finding a mutually agreeable solution.
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Begin by conducting a thorough assessment of each team member's perspective. Schedule individual meetings to understand their viewpoints, concerns, and suggestions. Encourage open dialogue and active listening to ensure all voices are heard.
Uma vez que você tenha uma compreensão clara dos diferentes pontos de vista, é crucial definir os objetivos do programa com sua equipe. Isso envolve revisitar os objetivos do programa e garantir que eles estejam alinhados com a visão estratégica da organização. Ao se concentrar em objetivos compartilhados, você pode ajudar sua equipe a ver além das preferências individuais e trabalhar em direção a um propósito comum. Esse alinhamento é essencial para criar um senso de unidade e direção em meio a opiniões divergentes.
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After understanding the different viewpoints, it’s important to define the program's objectives with your team. Revisit the program’s goals and ensure they align with the organization’s strategic vision. By emphasizing shared objectives, you help the team look beyond individual preferences and focus on a common purpose. This alignment fosters unity and direction, making it easier to navigate conflicting perspectives and drive success.
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Clearly define the objectives and goals of the program changes. During a major process overhaul at a client site, I gathered the team to articulate the benefits and intended outcomes of the changes. By aligning the changes with our overall strategic goals, I helped the team see the bigger picture and understand how these changes would contribute to our success.
Com objetivos em mente, facilite uma sessão de brainstorming para explorar todas as opções possíveis para as mudanças no programa. Incentive sua equipe a pensar criativamente e considerar soluções não convencionais. Esse processo deve ser inclusivo, permitindo que cada membro contribua e tenha suas ideias ouvidas. Por meio dessa abordagem colaborativa, você pode aproveitar a experiência coletiva de sua equipe para identificar possíveis compromissos e estratégias inovadoras que atendam às preocupações de todas as partes envolvidas.
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With the objectives clear, facilitate a brainstorming session to explore all potential options for program changes. Encourage creative thinking and consider unconventional solutions. Ensure inclusivity, allowing every team member to contribute and voice their ideas. This collaborative approach leverages the collective expertise of your team, helping identify compromises and innovative strategies that address the concerns of all parties involved.
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Explore various options and alternatives that address the concerns raised by team members. I remember a time when we needed to implement a new software update that divided the team. Instead of pushing a single solution, we brainstormed alternatives. We considered phased rollouts, additional training sessions, and even pilot testing with a smaller group. This collaborative approach not only generated creative solutions but also made team members feel valued and heard.
A construção de consensos é um processo delicado que envolve negociar e encontrar um terreno comum. Você deve orientar sua equipe na pesagem dos prós e contras de cada opção, considerando o impacto no programa e nas partes interessadas. É importante promover um ambiente onde todos sintam que sua voz foi ouvida e suas contribuições valorizadas. Isso pode exigir paciência e diplomacia, mas encontrar uma solução que a maioria possa apoiar é fundamental para avançar.
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Let’s take an example of building consensus between business teams and transformation teams. Both sides will have valid view points and concerns. Business teams are often focused on immediate impacts and day-to-day and wary of changes that disrupt their workflows & customer interactions. On the other hand, transformation teams are looking at the bigger picture, aiming to future-proof the company with new technologies and processes even though there might be initial hurdles. What can be done? - Collaborative workshops for both teams to voice their concerns without fear of being shut down will help. - Highlight common goals. Build a bridge between differing viewpoints. - Celebrate small wins together to build morale. - Do not take sides
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Building consensus involves negotiating and finding common ground. Guide your team in evaluating the pros and cons of each option, considering the impact on the program and stakeholders. Foster an environment where everyone feels heard and valued. This process requires patience and diplomacy, but reaching a solution that the majority can support is crucial for moving forward successfully. Ensuring everyone’s input is acknowledged helps build a cohesive and committed team.
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Work towards building consensus by highlighting common ground and the benefits of the proposed changes. In another project, we were split on the approach to a key deliverable. I facilitated a workshop where each team member presented their viewpoint, followed by a discussion on the pros and cons of each approach. By focusing on our shared goals and the potential benefits, we reached a compromise that everyone could support. This consensus-building exercise not only resolved the conflict but also strengthened our team cohesion.
Depois de chegar a um consenso, é hora de implementar as mudanças acordadas no programa. Essa fase requer uma comunicação clara sobre a nova direção e os papéis que cada membro da equipe desempenhará. Certifique-se de que haja um plano sólido para a transição, incluindo cronogramas, recursos e marcos. A implementação eficaz é fundamental para manter o ímpeto e demonstrar à sua equipe que seus esforços colaborativos levaram a um resultado positivo.
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It is not always necessary to go with a consensus decision, but arriving at team consensus is critical. Be open and clearly explain the rationale behind the decision made by experts or a few team members to others. Ensure this is supported by data points and clearly defined expected outcomes. Give credit for all the constructive discussions and sharing of views that led to the decision. It's not always about crediting the person or team who provided the right solution; it is equally important to recognize others whose discussions and contributions influenced the decision. It’s always about #teamwork.
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Once consensus is reached, implement the agreed-upon program changes. Communicate the new direction clearly and outline each team member's role. Ensure there is a comprehensive plan for the transition, including timelines, resources, and milestones. Effective implementation is crucial for maintaining momentum and showing your team that their collaborative efforts have resulted in a positive outcome. This reinforces the value of their input and fosters continued engagement.
Por fim, acompanhe de perto o progresso das mudanças recém-implementadas. Estabeleça métricas para medir o sucesso e verifique regularmente com sua equipe para coletar feedback. Essa avaliação contínua permite que você faça os ajustes necessários e resolva quaisquer imprevistos prontamente. Ao manter um dedo no pulso do desempenho do programa, você pode garantir que as mudanças estão entregando os resultados desejados e que sua equipe permanece unida em sua busca pelo sucesso.
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Clear Communication: Clearly communicate any changes to roles, responsibilities, or workloads that may arise due to the program changes. Support & Resources: Offer support and resources to help team members adapt to the new program. This could involve training, mentorship, or additional guidance.
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Monitor the progress of the implemented changes closely. Establish clear metrics to measure success and regularly check in with your team for feedback. This ongoing evaluation enables you to make timely adjustments and address any unforeseen issues. By staying attuned to the program's performance, you ensure the changes deliver the desired results and keep your team unified in pursuing success. Continuous monitoring helps maintain momentum and fosters a culture of accountability and adaptability.
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3 Steps to Resolve Team conflicts : 1) Identify the root cause - Understand the underlying issues causing conflicts 2) Encourage Open Communication - create a safe space for team members to express their concerns, listen actively 3) Facilitate - For conflict resolution, use the techniques like negotiation, meditation or team building activities. I always start with a mindfulness session and then adopt context-relevant techniques that suit the situation and the team's maturity
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Demonstrate empathy and respect for all viewpoints. I always strive to acknowledge each team member's perspective, fostering a supportive environment. For instance, when a junior team member expressed doubts about a decision, I took the time to listen and address their concerns, which encouraged more open communication and trust within the team.
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Cultural Sensitivity: Acknowledge and respect the diverse backgrounds and experiences of your team members. This can foster a more inclusive environment conducive to collaboration. Continuous Improvement: Encourage a mindset of continuous improvement. Collect feedback post-implementation and be willing to make adjustments as needed. Leadership and Empathy: Demonstrate strong leadership and empathy throughout the process. Show appreciation for the contributions of each team member and recognize their efforts.
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Identify Root Causes and Dig Deeper. Don't just address surface-level disagreements. Explore the underlying reasons behind each perspective. Is it a fear of the unknown, workload concerns, or a difference in understanding the benefits?
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Consider the importance of celebrating small wins along the way. Sharing stories of how previous teams overcame similar challenges can be motivating and provide valuable lessons. Highlight the importance of maintaining flexibility and being open to further changes if necessary. Recognize and appreciate the efforts of your team, reinforcing the idea that their input is vital for the program’s success. This approach not only boosts morale but also encourages continued collaboration and innovation.
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