Você está enfrentando um aumento de escopo com os clientes. Como você pode manter limites sem prejudicar o relacionamento?

Inspite of best efforts to have a watertight scope, occasions arise where the client expects or believes that a certain deliverable should have been included into the original scope. It is important in such cases to have a conversation at the earliest possible. It is important to understand the additional work involved. Also the relationship at stake! In case the expectation is right please honour and apologise for missing out. If its not and its not much of an effort accommodate and mention the same. If a lot of extra effort is involved talk about it and find a middle way. Additional cost and a subsidised rate so that both parties are happy. On certain occasions you may have to put your foot down and say a no or charge as per market!

Establishing a scope clearly and early is imporant. However, if there is scope creep, you need to focus on communication. Communicate with stakeholders to understand their viewpoint and why a particular scope is being added. Also discuss potential changes to budget and timeline for scope creep. Alternatively, re prioritisation of tasks can also take place based on mutuak discussion. Stakeholder management is key in such situations

Estabeleça limites claros desde o início do projeto. Defina o escopo, prazos e recursos necessários de maneira detalhada no contrato ou acordo inicial. Ter limites bem definidos sempre ajudou a evitar mal-entendidos e a manter as expectativas alinhadas com os clientes.

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Ich stimme voll und ganz zu, dass es entscheidend ist, von Anfang an klare Grenzen zu setzen. Bei jedem neuen Projekt ist es unerlässlich, den Umfang in einem detaillierten Auftrag festzulegen. Ein solcher Auftrag schafft Klarheit darüber, was im Projekt enthalten ist und was nicht. Wenn ein Kunde zusätzliche Arbeiten anfragt, ermöglicht der Auftrag, auf die ursprüngliche Vereinbarung zurückzugreifen. Dies ist nicht nur eine professionelle Vorgehensweise, sondern dient auch als Ausgangspunkt für Verhandlungen über mögliche Änderungen. Ein gut definierter Auftrag schützt beide Parteien und fördert eine transparente und faire Zusammenarbeit.

Mantenha um diálogo aberto e transparente com os clientes. Comunique-se regularmente sobre o andamento do projeto e qualquer solicitação de mudança. Em minha experiência, a comunicação aberta e honesta sempre ajudou a construir confiança e a gerenciar expectativas de forma eficaz.

Maintaining open communication with clients is crucial for managing expectations and addressing scope creep effectively. When clients request additional work, engage in a dialogue about the project's direction and goals. Explain the implications of scope changes, such as potential impacts on timelines, budgets, and resources. Discussing these factors openly helps clients understand the trade-offs involved in expanding the project scope. Collaboratively explore alternatives, such as adjusting priorities within the existing scope or agreeing on additional compensation for new requirements. By fostering a transparent dialogue, you demonstrate your commitment to delivering value while maintaining project integrity.

In the adaptive approach, there is an ongoing open dialog, not just with the project sponsor or product owner, but with the entire team. The changes are indeed welcomed, but this open dialogue will help to discuss from multiple perspectives what the implications are of including new components of scope; because no matter whether the project is adaptive, predictive, or hybrid, the trade-offs between the constraints of the project still exist. An open, appreciative dialogue would help to build better understanding among stakeholders, model and develop a shared vision that puts the customer at the center of decisions.

Throughout the process, maintain open and transparent communication with the client. This builds trust and helps in resolving issues promptly.

Mostre flexibilidade, mas dentro dos limites estabelecidos. Esteja disposto a considerar ajustes razoáveis no escopo, mas explique as implicações de tempo e custo. Ser flexível, mas realista, sempre ajudou a manter o equilíbrio entre atender às necessidades dos clientes e respeitar os limites do projeto.

Flexibility can indeed be valuable in managing client relationships while addressing scope creep. When a client makes a minor request that won't heavily impact timelines or budgets, consider accommodating it as a goodwill gesture. This approach demonstrates responsiveness and fosters a positive client experience, potentially enhancing future collaboration or referrals. However, it's crucial to maintain awareness of setting precedents. Consistently review requests against the initial scope and evaluate their impact on project commitments. Communicate openly with clients about any adjustments and ensure mutual understanding of the implications.

We need to develop our adaptive mindset. In our times, flexibility is a must and projects are no exception. However, there is no free lunch. That's why an open, appreciative dialogue should be ongoing, and addressing the implications of change and how it impacts other project variables should be on the agenda of this ongoing dialogue. In the end, the team would propose and give all the necessary information to allow the client to make the final decision, knowing the implications of their decisions from a systemic perspective.

Absolutely, maintaining a balance between firm boundaries and flexibility is key in client relationships. Here's how to effectively manage this: If the request is reasonable and won't set a precedent for larger scope changes, consider accommodating it as a goodwill gesture. By balancing flexibility with clear boundaries and communication, you can effectively manage client requests while safeguarding the integrity of your projects and client relationships.

Anticipate Change: Some changes are inevitable. Build a degree of flexibility into your project plan to accommodate minor adjustments without derailing the entire project. Example: A client might request a different format for a deliverable. If it's a relatively minor change that doesn't significantly impact the timeline, I'll usually accommodate it as a gesture of goodwill.

Prioritizing tasks is crucial when managing scope creep to ensure project success. Evaluate new requests carefully to understand their alignment with the project's original goals. Sometimes, what appears as scope creep may introduce valuable enhancements that align with client expectations or project outcomes. In such instances, consider re-prioritizing tasks to incorporate these changes effectively without derailing the project timeline or budget. Communicate with stakeholders to validate the importance of these additions and ensure they contribute positively to project objectives.

Essential vs. Nice-to-Have: When faced with scope creep, help the client distinguish between essential features/deliverables and those that are "nice to have." This allows you to focus on what truly matters to achieve the project's core objectives. Example: For a website redesign project, a client might want a complex animation on the homepage. By discussing the development time and cost involved, we might decide to prioritize core functionality and user experience instead.

When facing substantial additional work beyond the agreed scope, negotiating changes to the contract is essential. Start by clearly understanding the implications of the extra tasks, including required resources and time commitments. Transparently communicate these requirements to the client and discuss the necessary adjustments to the project scope and fees. Approach the negotiation with a focus on fairness and mutual benefit. Outline how the additional work aligns with the project's goals and discuss the impact on timelines and budgets. By collaboratively negotiating these changes, you ensure that both parties agree on the scope expansion and corresponding compensation.

Having a lot of changes in an ongoing project is a symptom that occurs when the discovery phase was not done carefully, taking into account the diversity of stakeholders. If this is the case, rather than running to change the contract, perhaps we should discuss what's happening as a team and perhaps getting more feedback from stakeholders can help us reframe the project to better address business opportunities. Usually, going to change the contract would bring more stakeholders to the table and it may delay the integration of the solution. A better approach would be to understand why and look for ways to reframe the project.

Formalize Changes: If a change request is substantial, create a formal change order document. This outlines the change, its impact on timelines and budget, and requires client approval. This protects both parties and ensures everyone is on the same page. Example: A client once asked for a completely new section to be added to their website. We created a change order detailing the additional work, cost, and adjusted timeline, which they signed off on before we proceeded.

Las consultoras deben tener una visión a largo plazo en la gestión de la relación con sus clientes. Por eso es imprescindible construir una relación de partnership con ellos que permita aportar valor añadido real en las intervenciones. Todo proyecto, independiente de que esté perfectamente planificado, es dinámico, porque dinámico es el entorno en el que se mueven las empresas. Esto implica, con mucha frecuencia, la necesidad de renegociar el alcance de los proyectos y estas negociaciones se tienen que basar en una relación de mutua confianza, en el que la consultoría explique con transparencia las implicaciones de las modificaciones de los alcances que requiera el cliente, el entorno o la propia evolución del proyecto.

Project Management Tools: Use project management software to track progress and identify potential bottlenecks early on. This allows you to proactively address issues and keep the client informed. Example: By using Trello, I was able to show a client that their frequent change requests were pushing back our deadline. This led to a productive conversation about adjusting expectations. Personal Experience I once worked with a client who had a habit of introducing new ideas throughout the project. It was exciting at first, but it quickly became overwhelming. By implementing clear boundaries from the start, having open communication, and prioritizing tasks, we were able to deliver a successful project without burning out.

Ask yourself not only whether proper expectations have been set, but also whether they havebeen adequately monitored for warnings signs that they may not have been understood or have changed.

One of the most important things to understand is that the project is a living system. A Complex Adaptive System (CAS) that must be aligned to meet business needs and deliver value. At the same time, the organization is also a living CAS. Both systems converge to deliver value to customers, organizations and society. We need to understand the dynamics involved in this relationship, recognize how context affects everything around it, and play our cards the best way we can to deliver the expected value, which may be different from how the project was originally viewed. Perhaps this is the true meaning of adaptability.

Contractual Agreement: Have a solid contract in place that clearly outlines the scope of work, payment terms, and change management process. Value-Based Pricing: Consider value-based pricing models that focus on the outcomes delivered rather than solely on hours worked. Know When to Say No: It's okay to decline additional work if it's outside the scope of your agreement or if you don't have the capacity to take it on. By following these strategies, you can maintain a positive relationship with your clients while ensuring that your projects stay on track and within scope. Remember, clear communication and proactive problem-solving are key to success!