Você está enfrentando dúvidas sobre o cumprimento das metas do programa no prazo. Como tranquilizar as partes interessadas sobre a viabilidade?
Quando seu programa está sob escrutínio e o relógio está correndo, é natural que as partes interessadas questionem se as metas serão cumpridas. A chave é manter a transparência e promover a confiança através de uma comunicação clara e de garantias baseadas em evidências. Como gerente do programa, você tem a tarefa de navegar nessas águas agitadas, garantindo que as partes interessadas permaneçam confiantes na viabilidade do programa. É um equilíbrio delicado, mas com a abordagem certa, você pode transformar dúvida em certeza e manter seu programa no caminho do sucesso.
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Scott BahrLeader, strategist and one who gets it done. Author. Bar raiser. Mentor. Dad. Former President & CEO.
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Rahul PaiProject Management Professional Consultant & Trainer | People Leadership | Process Improvement | Personal & Career…
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Sameh Kirollos (Sam)Health Cluster field coordinator at World Health Organization
Compreender e comunicar os riscos potenciais é crucial para tranquilizar as partes interessadas sobre o cumprimento das metas do programa. Comece realizando uma avaliação de risco completa para identificar quaisquer fatores que possam atrapalhar sua linha do tempo. Uma vez identificado, desenvolva planos de contingência para cada risco. Essa abordagem proativa mostra às partes interessadas que você não está apenas ciente de possíveis problemas, mas também está preparado para lidar com eles. A transparência sobre os riscos, combinada com uma estratégia clara de mitigação, gera confiança e demonstra seu compromisso com o sucesso do programa.
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Sameh Kirollos (Sam)
Health Cluster field coordinator at World Health Organization
A usual risk that I feel it's underestimated is the internal team capacities while setting goals and deadlines. I acknowledge that the nature of the project may put the team under time pressure. Yet, there is nothing worse than burning out a team/member to achieve a target. It means that this reached target is the last that can be achieved. So assessing the internal risks is as equally important as assessing external risks.
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Faysal A. Ghauri
Top Leadership Voice on LinkedIn | Digital Transformation Leader | Cybersecurity Expert | Fintech Innovator | Mentor & Coach for Startups | Speaker & Author
To reassure stakeholders about meeting program goals, start by conducting a thorough risk assessment. Identify potential factors that could derail your timeline and develop contingency plans for each risk. This proactive approach demonstrates that you are aware of potential problems and prepared to address them. Transparency about risks, coupled with clear mitigation strategies, builds trust and shows your commitment to the program's success.
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Saurabh Gautam
Senior Project Manager, Professional Services | Digital Transformation Legal
1. Re access the Project Plan, brainstorm with team reason behind delay in timeline. What will be best solution to be implemented to overcome delay. 2. Engage key stakeholders to ensure a comprehensive understanding of the context. 3. Their buy-in and active participation enhance confidence in the program's success. 4. Update Project Plan accordingly to ensure that updated and refined solutioning is realistic and will meet Program milestones. 5. Regular Progress Updates: - Provide transparent updates on progress. - Highlight achievements and address any setbacks.
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Adam McDonald
Senior Technical Program Manager | CAPM & Scrum Master Certified | Leading Cross-Functional Teams to Deliver IT, Compliance, & Cybersecurity Initiatives
To reassure stakeholders about the feasibility of program goals, prioritize conducting a comprehensive risk assessment and developing contingency plans for identified risks. By transparently communicating these risks and our proactive mitigation strategies, Building trust and demonstrating our commitment to successfully achieving the program's objectives. This approach not only addresses potential concerns but also reinforces our preparedness and dedication to the project's success.
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Thomas (Binh) Do
Program Manager 🔹 LinkedIn Top Voice 🔹 MBA Student 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Start by thoroughly assessing the risks that might impact the program's timeline. In one project, I conducted a comprehensive risk assessment to identify potential obstacles. This involved evaluating resource constraints, technical challenges, and external dependencies. Understanding these risks allowed me to develop mitigation strategies and provide a realistic view of the situation to stakeholders.
Atualizações regulares do progresso são vitais para manter a confiança das partes interessadas. Certifique-se de ter um sistema de rastreamento robusto para monitorar os marcos e as entregas do programa. Ao fornecer atualizações, destaque as conquistas e explique como os contratempos estão sendo gerenciados. Esse fluxo contínuo de informações ajuda as partes interessadas a ver o progresso tangível que está sendo feito, o que pode aliviar as preocupações sobre o cumprimento das metas finais. Trata-se de mantê-los no circuito e mostrar que cada passo à frente é um passo mais perto da linha de chegada.
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Nathan Champion, PMP, ASM, CSSBB
Strategic Plan Portfolio Manager driving organizational change with hybrid methodologies
Build progress tracking into the project management process. Communicate progress with regular updates and through the use of information radiators. Provide as much transparency as possible. This will build trust with Stakeholders and help maintain accountability of project teams. I like to have regularly scheduled gate reviews / decision meetings with project sponsors and/or executives. These meetings allow for decisions to be made and also for the sponsors and executives to ask questions to project teams whose progress metrics have stalled.
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Faysal A. Ghauri
Top Leadership Voice on LinkedIn | Digital Transformation Leader | Cybersecurity Expert | Fintech Innovator | Mentor & Coach for Startups | Speaker & Author
Regular progress updates are essential for maintaining stakeholder confidence. Implement a robust tracking system to monitor milestones and deliverables. When updating stakeholders, emphasize achievements and explain how setbacks are being managed. This continuous flow of information helps stakeholders see tangible progress, alleviating concerns about meeting goals. Keeping them informed and demonstrating steady advancement shows that every step forward brings the program closer to successful completion.
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Adam McDonald
Senior Technical Program Manager | CAPM & Scrum Master Certified | Leading Cross-Functional Teams to Deliver IT, Compliance, & Cybersecurity Initiatives
To maintain stakeholder confidence in program goal feasibility, ensure regular progress updates through a tracking system that monitors milestones and deliverables. By highlighting achievements and explaining how setbacks are being managed, will keep stakeholders informed and demonstrate tangible progress, thereby alleviating concerns and reinforcing our commitment to meeting end goals.
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Thomas (Binh) Do
Program Manager 🔹 LinkedIn Top Voice 🔹 MBA Student 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Regularly update stakeholders on the program’s progress. In my experience, maintaining a transparent communication flow helps build trust. I implemented weekly progress reports and status meetings to keep stakeholders informed. These updates included current achievements, upcoming milestones, and any adjustments made to address risks, ensuring that stakeholders were always aware of the program's status.
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Daniel Simon
• Associate Program Manager at Bounce Infinity • Automobile Enthusiast • Ex - eSports Gamer •
Progress Communication ensures stakeholders are well informed and expectations are managed. It can also help identify potential delays early, allowing for adjustments to the project timeline. Open and honest communication builds trust with stakeholders, encouraging valuable input and collaboration. By sharing setbacks and challenges, we gain a collective understanding of the project's progress and can work together to find solutions. By this, the stakeholders, along with us gets that confidence on completing this project on time.
Às vezes, trazer especialistas no assunto pode fornecer a segurança de que as partes interessadas precisam. Esses especialistas podem oferecer validação de terceiros da direção e viabilidade do seu programa. Eles também podem fornecer conhecimento especializado que pode estar faltando dentro da equipe, ajudando a superar desafios específicos que estão causando atrasos. Ao alavancar sua experiência, você demonstra um compromisso em utilizar todos os recursos disponíveis para atingir as metas do programa no prazo.
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Thomas (Binh) Do
Program Manager 🔹 LinkedIn Top Voice 🔹 MBA Student 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Engage subject matter experts to validate the feasibility of the program goals. During a complex IT project, I brought in technical experts to review our plans and timelines. Their insights helped reassure stakeholders that our approach was sound and that we had the necessary expertise to overcome potential challenges. Involving experts adds credibility and confidence to your reassurances.
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Aman Kaur⚡️
Program Manager | Transformation & Strategy | Co-Chair REACH Network (DEI) | STEM Enthusiast
You always learn more amongst experts, specially about the unknowns you don't even know that you don't know. When you ask one thing, you learn a lot more than just the ask.
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Faysal A. Ghauri
Top Leadership Voice on LinkedIn | Digital Transformation Leader | Cybersecurity Expert | Fintech Innovator | Mentor & Coach for Startups | Speaker & Author
Engaging subject matter experts can provide the reassurance stakeholders need. Experts offer third-party validation of your program's direction and feasibility, bringing specialized knowledge to address specific challenges causing delays. Leveraging their expertise shows your commitment to using all available resources to achieve program goals on time. This strategy not only boosts confidence but also enhances the overall capability of your team.
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Meenakshi Sundaram
IT Program Management | Product Management Consulting | Pre-Sales | Helping Businesses
Seeking opinion from the experts/top leadership and having them audit the program execution periodically would help in getting the real feedback and obtain a holistic perspective. It is always possible to learn from them on other similar programs that were executed earlier or any specific instances/best practices that aid in navigating through major challenges/risks. Some organizations provision a center-of-excellence formed with a pool of experts who give a third-party view on the program execution, can flag any outliers/problems and suggest remedial measures accordingly to meet program goals. These experts can be engaged to provide suggestions on the perceived doubts/risks on the program level or component/project level goals.
Se as dúvidas persistirem, pode ser necessário rever e refinar seus planos de programa. Analise sua estratégia atual e considere ajustes que possam agilizar processos ou realocar recursos de forma mais eficaz. Envolver as partes interessadas neste processo pode ser particularmente tranquilizador, pois mostra que as suas preocupações estão a ser levadas a sério e que o seu contributo é valorizado. Um plano revisado que atenda às suas preocupações muitas vezes pode renovar sua fé na conclusão oportuna do programa.
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Scott Bahr
Leader, strategist and one who gets it done. Author. Bar raiser. Mentor. Dad. Former President & CEO.
A good plan with aggressive yet realistic goals driven by deep diving of customer needs and insights is the start of any good program. That being said, market conditions and needs change, budgets get cut, stuff happens. No matter what, stay aligned and keep customers realistically updated using clear mechanisms to deliver consistent long term wins
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Thomas (Binh) Do
Program Manager 🔹 LinkedIn Top Voice 🔹 MBA Student 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Refine and adjust the project plans based on ongoing assessments and expert feedback. I once had to adjust our project timeline after realizing that initial estimates were overly optimistic. By refining our plans, reallocating resources, and setting more realistic milestones, I was able to present a revised plan to stakeholders that demonstrated our commitment to meeting goals while acknowledging and addressing the challenges.
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Faysal A. Ghauri
Top Leadership Voice on LinkedIn | Digital Transformation Leader | Cybersecurity Expert | Fintech Innovator | Mentor & Coach for Startups | Speaker & Author
If doubts persist, revisit and refine your program plans. Analyze your current strategy and consider adjustments to streamline processes or reallocate resources more effectively. Engaging stakeholders in this process demonstrates that their concerns are taken seriously and their input is valued. A revised plan addressing their worries can renew their confidence in the program's timely completion, showing your commitment to meeting goals efficiently.
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Meenakshi Sundaram
IT Program Management | Product Management Consulting | Pre-Sales | Helping Businesses
If the impact analysis done on doubts/risks/issues/ constraints require any change in plan(s), the same can be communicated to client along with the corresponding modifications required to original plan(s) that were agreed earlier. Once the client approves of the same, all impacted plans can be refined accordingly. All these refined plans along with the documentation updates may be reviewed by experts and maintained for future reference. This way, the refined plans (program as well as the components/projects) would stay traceable at any point based on the latest work approvals.
Incentivar a colaboração ativa entre as partes interessadas e a equipe do programa. Isso cria um senso de responsabilidade compartilhada e investimento no sucesso do programa. Quando as partes interessadas estão diretamente envolvidas nos processos de tomada de decisão e resolução de problemas, elas obtêm uma compreensão mais profunda das complexidades envolvidas. Esse envolvimento pode transformar suas dúvidas em advocacy, pois passam a ser parte da solução e não observadores do desafio.
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Adam McDonald
Senior Technical Program Manager | CAPM & Scrum Master Certified | Leading Cross-Functional Teams to Deliver IT, Compliance, & Cybersecurity Initiatives
To reassure stakeholders about program goal feasibility, I encourage active collaboration between them and the program team. This will create a sense of shared responsibility and involvement. Their deeper understanding of the program's complex environment will help build trust and reinforce their commitment to program success.
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GL Rivera
Strategic Program Leadership |Talent Development and Training Expert | Global Talent Acquisition Specialist | Passionate about Identifying and Empowering Change-Makers |Veteran
Through fostered collaboration, improved decision-making blossoms. Many minds make light work! Collaboration brings in a fusion of ideas and expertise, turning chaos into clarity. With everyone pitching in - decisions get smarter and programs shine brighter.
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Faysal A. Ghauri
Top Leadership Voice on LinkedIn | Digital Transformation Leader | Cybersecurity Expert | Fintech Innovator | Mentor & Coach for Startups | Speaker & Author
Encourage active collaboration between stakeholders and the program team to create a sense of shared responsibility and investment in the program's success. Involving stakeholders in decision-making and problem-solving processes helps them understand the complexities involved. This engagement can turn their doubts into advocacy, as they become part of the solution rather than mere observers of the challenges, fostering a united approach to achieving program goals.
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Meenakshi Sundaram
IT Program Management | Product Management Consulting | Pre-Sales | Helping Businesses
Collaboration is the key to handling day-to-day work as it helps to improve productivity and save on team efforts. By creating a motivating environment with a shared value of purpose, it is possible to instill a culture of collaboration. Recognizing individual talents and allowing them to impart knowledge or train inexperienced resources, allowing everyone to participate in decision-making processes, creating a space for everyone to contribute to innovation / growth ideas, holding regular meetings and allow interactions on risks/dependencies/constraints and how to deal with them, providing online discussion forums at workplace, it is possible to foster a collaborative spirit in addressing bottlenecks/challenges within the program.
Finalmente, comunique consistentemente o valor de cumprir as metas do programa no prazo. Explicar como a conclusão oportuna do programa está alinhada com objetivos organizacionais mais amplos e interesses das partes interessadas. Ao conectar os pontos entre o sucesso do programa e seu impacto em metas maiores, as partes interessadas podem apreciar a importância de manter o cronograma. Essa perspectiva os ajuda a entender por que todos os esforços estão sendo feitos para superar obstáculos e entregar resultados conforme planejado.
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Aman Kaur⚡️
Program Manager | Transformation & Strategy | Co-Chair REACH Network (DEI) | STEM Enthusiast
Tailor your communication to your audience. Embrace the detailed comms just as much as the high level information. There is a time and place for each.
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Faysal A. Ghauri
Top Leadership Voice on LinkedIn | Digital Transformation Leader | Cybersecurity Expert | Fintech Innovator | Mentor & Coach for Startups | Speaker & Author
Consistently communicate the value of meeting program goals on time. Highlight how timely completion aligns with broader organizational objectives and stakeholder interests. By linking the program's success to its impact on larger goals, stakeholders can better appreciate the importance of staying on schedule. This perspective helps them understand why overcoming obstacles and delivering results as planned is crucial, reinforcing their support and confidence in the program.
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Scott Cohen
CPA, CGFM, CDFM, CFE
The prompt asks us to consider how we would reassure stakeholders. Conducting a new risk assessment might be helpful to a project or program manager but from an external stakeholder’s perspective, it indicates that the PM did not know or keep track of the risks. To reassure stakeholders, the ZPM should explain why the program may not meet its goals and what action the PM is planning to take now. Understanding and communicating root causes, demonstrating that the PM is taking action, and explaining how the PM will monitor progress will reassure stakeholders.
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Rahul Pai
Project Management Professional Consultant & Trainer | People Leadership | Process Improvement | Personal & Career Advancement | Author | Speaker | Storyteller | Certified PMP® | Certified Lean Expert | LSSBB | PSM | MBA
To overcome doubts about being able to meet project/program goals on time, one can follow following set of steps 1. verify if doubts hold true by monitoring project/program progress; if doubts hold true do steps 2 to 5 - 2. identify reasons for doubt (underlying issues) by means of RCA; 3. brainstorm or find solutions to issues by means of alternative or substitute analysis; 4. communicate to the stakeholders about solution, implementation & tentative timeline to get project/program back on course; 5. implement solutions; if the doubts in step 1 don't hold true, then do - 6. communicate to the stakeholders with sufficient data & information to clarify their doubts 7. monitor the project & program progress to ensure timely completion
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Aijaz Shiekh - Certified GenAI Project Manager (PMP, ACP, CSM)
Mastering Project Success with Generative AI - A strategic IT Project Manager with 8 years of experience managing multimillion $$$ projects using Waterfall, SDLC and Agile project methodologies.
Understanding Doubts: Acknowledge the concerns about meeting program goals on time. Feasibility Analysis: Present a realistic assessment of the program’s progress and potential challenges. Success Metrics: Define clear metrics for success and how they will be measured. Contingency Planning: Develop a plan for unexpected delays or issue. Transparency: Maintain an open dialogue about the program’s status and any adjustments to goals or timelines. Positive Outlook: Convey confidence in the team’s ability to meet goals, backed by data and past successes. Continuous Improvement: Commit to learning from each phase of the program to improve future performance.
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Sanjeev Pinto
Senior Manager-Business Application Delivery at TJM Asia Pacific Ltd
Something I’ve always done is Check Management for Conditions of potential acceptance of delay eg - Impossible to deliver Value Outcome or Nuisances of Rushed Delivery. Give Management a clear view of Critical Delaying Factors and their Mitigation with a Revised Timeline and get their Buy-In at earliest. This way they can Own the Delay. Nobody likes last minute Surprises.
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Balaji Veeramani
MS, PMP®, CSM®, ITIL® | Ex-IBMer | Strategic Leader | Digital Transformation | Cloud Migration | Sales force | Data Engineering | AI/ML Ops | Product Management | Process Guru | Mentor
When facing doubts about meeting program goals on time, I reassure stakeholders by transparently presenting our progress and challenges. I emphasize proactive risk management and contingency plans, showing how we're mitigating potential delays. Regular updates and clear communication about resource allocation and team capabilities build confidence in our ability to deliver on schedule, aligning expectations with achievable outcomes.
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Paul Flavel
Business Instructor at Saskatchewan Polytechnic
Open and honest communication. When you start from a place of open and honest communication, you build trust. It's that trust that will allow you to have these sometimes difficult conversations without fear. Trust takes time to build, but it can take only seconds to lose, so don't sugarcoat or mislead stakeholders about the progress or potential obstacles. Be open and honest with where the timeline is and what it will take to get it back on track. If you have culpability in delaying the progress, own up to it and outline your plan to get things back on track and learn from the mistakes. No one is infallible and issues arise, but being open and honest will allow frank discussions to occur and solutions to be arrived at.
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