Como você lida com mal-entendidos que surgem devido a barreiras de comunicação com os clientes?

Handling misunderstandings due to communication barriers with clients requires a thoughtful approach to ensure clarity and resolution. I prefer listening to them to fully understand their concerns and expectations. This helps in grasping their perspective accurately. If something is unclear, don’t hesitate to ask and clarify the questions. One you identify the issue, you can come up with the solution and mutual agreement.

This is true. Also being verbal if possible rather than in writing is the better approach.. If the clarification is to be done in written, then clear out the communication before putting it in words and documenting them in the forms of emails, sms, or any other official documents.

Siempre lo primero reconocer el problema, las barreras de común con los clientes es algo que se vive a diario, muchas veces por el desconocimiento de un tema pero aquí juega un factor esencial como profesional y es saber llegar al cliente para que entienda un tema en especifico. Cómo lograrlo? Teniendo un acercamiento que genere confianza y siempre comunicarse de una forma clara y lo más resumido posible.

Acknowledging the issue without pointing blame is the biggest hurdle when dealing with communication breakdown. Since the main purpose of communication is to have a shared understanding, moving beyond the blame game will benefit all parties involved. Once you have identified the issue (s), then everyone can figure out a solution that resolves it and moves the conversation into one of mutual understanding.

Callout where there’s a problem and ask if it’s also a problem for them. Ask for their feedback on how they would like to see the communication style/ frequency change and offer any ideas you have and get their feedback.

A very useful acronym (framework) for active listening and effective communication to keep in mind for me was RASA, which stands for: R: receive the the information by listening carefully A: appreciate, actively showing you’re paying attention with nods, “aha”s, “right”, “okay” S: summarize what has been shared with you with a few words or points (seek approval is possible) A: ask whatever questions you have or share perspective.

Handling misunderstandings due to communication barriers with clients requires active listening and empathy. Start by fully engaging with the client's concerns without interrupting. Use clarifying questions to ensure you've understood their points correctly. Paraphrase their statements to confirm comprehension and show that you value their input. Be mindful of non-verbal cues and cultural differences that may influence communication. Finally, summarize the agreed-upon solutions to ensure both parties are aligned. This approach not only resolves misunderstandings but also strengthens the client relationship.

We should listen carefully, ask open questions, and shine a light on misunderstandings. We should summarize and confirm understanding with a virtual "thumbs up" and move forward together!

To handle misunderstandings from communication barriers with clients, clarifying and confirming are essential. Begin by actively listening to the client's message, then clarify by asking questions to ensure you've captured the essence of their concerns. Once you've understood, confirm by summarizing and repeating back the key points. This process not only clears up any confusion but also demonstrates your commitment to understanding the client's needs. It's a respectful way to bridge communication gaps and maintain a positive, productive relationship.

Before understanding this topic profoundly, it becomes too important for us that language is to express, not to impress. When deep down we have this kind of inculcation within us that we are to speak to impress somebody, not to express then it becomes too difficult for us to use the language just as a conveyor belt. Using jargons and technical language becomes an obligation which ends up in getting no results, eventually it results in creating problems for the listener to understand so it is too important to know the true purpose of any language. Using some technical words are completely okay if you can may give a brief explanation about it during your session through this you can also avoid misunderstandings in communication.

In my experience, jargon should only be used with people who understand said jargon. Otherwise, it is a confusing waste of everyone's time. Knowing your audience and their understanding of the topic helps you tailor your words appropriately. For those who need laymen's terms, simple language is best. For those who have a more technical understanding of the topic, elevated language works. Always gear your words to your audience's level of knowledge will create a strong understanding of the topic.

I do agree, using a lot of high end vocabulary would just confuse the person especially if the parties are from different nationalities and cultures. Especially when English happens to not be their first language