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Daphne Grace
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Can we please switch back to the previous? Current update is terrible. It takes so many steps to track back payment history. Doesnt make sense. When i finally get to the payment history, each time i click unto the next page to view the older records, the page doesnt intuitively move up. In the past it was all in 1 page for me to scroll down to. It also takes much effort to find the different functions. Chat for help doesnt work either.
37 people found this review helpful
DBS Bank Ltd
March 15, 2021
Thank you for sharing your feedback with us, Daphne Grace. Your feedback on the IDEAL Mobile App is currently being reviewed by our product team.
If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.
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Colin Soh
An unnecessary update that takes us back 3 steps! Basically cut/copy/paste the desktop UI? A mobile app shld be fast easy and to the point! I log in to check payments, make payments and transfers...so many steps to click now to get to what i want! Latest transactions are now 3 clicks away instead of in my face when i logged in, unlike the last version. If i have the time to scroll thru all this, all i need is be in my office and on my laptop. Not on a mobile phone app.
35 people found this review helpful
DBS Bank Ltd
December 31, 2020
Thank you for sharing your feedback with us, Colin Soh. Your feedback on the IDEAL Mobile app is currently being reviewed by our product team.
If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.
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A Google user
Having come from the iOS version, which was usable, the Android version is a nightmare to use. - the app repeatedly asks to register as a token, when I had already done so.. - if you don't log out of the app, and subsequently come back to it, the app asks you if you want to register as a new user.. I'm pretty sure I'm just a tap away from resetting the whole account accidentally.. - logging out is a pain..because of the feedback screen.. the X at the corner is not sensitive..
6 people found this review helpful
DBS Bank Ltd
December 23, 2019
Dear Lingshen Chen, We apologise for the inconvenience you have experienced. Please contact DBS BusinessCare Hotline if you still encounter the issue.