Lufthansa Group Digital Hangar

What does collaboration look like at the Digital Hangar? Here’s a look inside our Product Domain Days 🚀   This week, we brought our product community together for our Product Domain Days held across two locations - Frankfurt with 150 attendees and Zurich with 50 attendees, bringing all our product roles together, and fostering closer collaboration and cross-functional understanding, ultimately helping us drive stronger delivery outcomes.   🌟 Key Highlights: 🔷 Inspiring Kickoff: Marc Lutz, our lead for the community of practice for our Product Owners, shared valuable lessons from his experience coaching a Paralympic bronze medalist. His insights on resilience, teamwork, and dedication set an inspiring tone for the two days, emphasizing values that drive success in our delivery.   🔷 Interactive Sessions: Engaging sessions guided attendees through topics of product strategy and user engagement, as well as experiencing a preview of our new User Lab at our Gateway Gardens office. A “C-Suite Coffee” Q&A with our COO Samanta Boero and CEO Oliver Schmitt offered a chance for open dialogue.   🔷 After-Work Fun: Colleagues were able to network across roles and Value Streams by enjoying a pub quiz, pizza, as well as a beer and wine tasting in Frankfurt, while our Zurich team embraced the season with an outdoor fondue night.   🔷 Day 2 Highlights: Juri Gabbe inspired with insights from Eurowings Digital, before the day continued with a “marketplace of topics” where participants were able to host sessions on topics they are passionate about around GenAI, SmartVR and Human AI - inspiring proactive learning and fresh ideas.   The Product Domain Days at the Digital Hangar truly capture our commitment to collaboration, knowledge-sharing, and delivering the best products for our customers. Thanks to everyone who helped in organizing and who joined us and made this event memorable! 👏 #ProductDomainDays #LufthansaGroupDigitalHangar #WeAreTheDigitalPulseOfAviation

Building a more inclusive future – starting today. 💻 Imagine a customer trying to book a flight on our website or app. They struggle to navigate due to a visual impairment and abandon their booking. Now, picture the same frustration during online check-in. These moments highlight why accessibility is our priority, ensuring seamless interaction for all users. Digital accessibility plays an important role here! Accessibility is about making sure our platforms work for everyone, with features like screen reader compatibility, intuitive navigation, and adaptable interfaces for users with visual, auditory, or motor impairments. 🌐 We are happy to share our proactive steps in making our digital experience more accessible. Our goal isn't just to meet regulatory requirements but to create smoother, more inclusive experiences for all travelers. By taking proactive steps, we ensure our airlines remain inclusive, competitive, and compliant with the European Accessibility Act (EAA). 📋 Our approach includes: ✅ Raising awareness of EAA requirements across teams. ✅ Shifting accessibility considerations to the early design and development stages (shift-left approach). ✅ Implementing checklists and guidelines for accessibility standards. ✅ Creating a Community of Interest for knowledge sharing. ✅ Conducting end-to-end testing for compliance. ✅ Tracking accessibility improvements through a cross-team backlog. This cross functional collaboration among of our FrontEnd, DX, Testing & QA communities, with Ketan Kadam leading the way is aimed at ensuring accessibility is integrated from design to testing, making our platforms work for everyone. 👥 Our Lufthansa Group Design System for app and web provides the perfect base to fulfill the requirements and creates an environment to test continuously the components. By focusing on these initiatives, we're not just meeting regulations — we're building better digital experiences for all travelers. 🙌 #EuropeanAccessibilityAct #DigitalInclusion #LufthansaGroupDigitalHangar #CustomerCentric #SeamlessExperience #AccessibilityMatters #AccessibleTravel #InclusiveTravel #AccessibilityInAviation

Happy Diwali from the Digital Hangar! 🎇 As we celebrate the festival of lights, we want to extend our warmest wishes to our coworkers, partners, and everyone marking this special occasion. May this Diwali bring light, joy, and new opportunities into your lives! 💬 How are you celebrating? Share your photos or favorite moments in the comments - we’d love to see them! ✨ #HappyDiwali #FestivalOfLights #LufthansaGroupDigitalHangar

#ValueOfTheMonth: Outcome-Oriented 🌟 In October, we’re highlighting a value that drives everything we do at the Digital Hangar: being outcome-oriented. We define this important value as maximizing the value for the customer in everything that we do. By keeping our customers at the heart of every step, we’re able to continuously create and optimize the digital solutions they rely on. 💡 Want to see how we live this value? We asked our colleagues León, Angela and Máté to share how being outcome-oriented shapes their work and our culture. Watch the video to learn how this mindset led to our recent success at the World Aviation Festival Battle of the Apps! 🎥👇 #OutcomeOriented #LufthansaGroupDigitalHangar #Culture #WeAreTheDigitalPulseOfAviation

Unlocking the power of Social Media at the third Lufthansa Group Corporate Influencer Event! 🚀 For the third year in a row, our team had the opportunity to attend the Lufthansa Group Corporate Influencer event, and it is always a fantastic opportunity for our team to learn and grow. From exploring the different platforms and aspects of social media to collaborating with other business units across the Lufthansa Group, we’re more connected than ever as one Group. Highlights included insightful sessions on the Lufthansa Group Cultural Journey led by Jürgen Siebenrock, deep dives into LinkedIn success by Ksenia Shevchenko, Manuela B., Marcus Schwing and Lara Sophie Bothur, Instagram, and mastering impactful videos/reels by loved and of course, we loved creating a reel with other business units! This year, we also learned how AI is shaping social media and influencing the ways we post and create content with different tools available.🤖 Our key takeaways: ➡ Both internal and external voices are essential to represent our brand. ➡ Networking is a powerful element in social media success. ➡ Showing internal culture is crucial to attracting new talents. ➡ Posts on LinkedIn should include informative facts, insights, and clear takeaways. ➡ Adhering to corporate guidelines is critical for consistency. We also want to extend a huge thank you to the amazing team behind this seamless two-day event, Daniela Forciniti, Gabriela Ferreira Antunes, Hila Bronstein & Jee-Hae Youm and many more . The organization was top-notch, packed with interactive and engaging parts. 🙌 We’re already looking forward to attending again! 💪 #LufthansaGroupCorporateInfluencer #LufthansaGroupDigitalHangar #OurPeopleOurBrand #CIE2024

The trophy is home: celebrating success together! ✨ This week, we proudly brought the World Aviation Festival trophy for Best Airline App 2024 to our office in Frankfurt, a testament to the incredible efforts of our team. This achievement belongs to each and every one of our employees, both those who joined us in celebration and those who have contributed over the years to make this success a reality. A special thank you to our CPO, sebastian riedle, for bringing the trophy into our office, where it now has a dedicated spot to honor this milestone. 🏆 As we move forward, we remain focused on our mission 👉 delivering exceptional products and continuously improving our app with our customers at the heart of everything we do. 📲 Here’s to many more achievements together! #TeamSuccess #LufthansaGroupDigitalHangar #WorldAviationFestival #aviationfest Photographer: Rolf Thomas Eckel

What an unforgettable experience at this year’s World Aviation Festival! 📽 We’re thrilled to share a recap video capturing the highlights from inspiring keynotes, engaging fireside chats, and, of course, the moment Lufthansa Group won the Battle of the Airline Apps, bringing home the trophy for Best Airline App 2024. 🏆 It was a pleasure to dive into insightful discussions with Jerry Angrave, and we were honored to present a keynote by Oliver Schmitt and Thomas Rückert on building a stable IT backbone, critical for driving transformation and success, as well as participate in a panel on keeping up with emerging tech trends. Reflecting on the journey, it’s even more rewarding to share this achievement with all of you. The celebration moment truly speaks for itself. 👏 We look forward to returning next year and continuing to push the boundaries! #WAF #aviationfest #LufthansaGroupDigitalHangar #BestAirlineApp #LufthansaGroup

A warm welcome to all our new joiners at the Digital Hangar! 👋 We are pleased to welcome our new colleagues to the Digital Hangar. Joining us from various locations including Barcelona, Gdansk, Zurich, Hamburg, and Frankfurt, they bring fresh energy and expertise across the Product, Tech, and Agile domains. To kick off their journey, they had the opportunity to gain insights into our company's set up, engage in a Q&A session with our CPO sebastian riedle, and participate in panel discussions on collaboration between Communities of Practice, Value Streams, and Platform teams, as well as best practices for navigating the first six months at the Digital Hangar. Here’s to an exciting journey ahead, full of growth and collaboration. Welcome aboard! ✈ Marwa Abdallah, Karim Abou El Naga, Sandra Baruffi, Dena Begimamovic, Falko Benkert, Carolina Bertilsson, Mykola Bykhkalo, Gabriela Correa, Ebru D., Vincent Grasset, Szymon Grzeszczuk, Triana Heinz, Carmen Langhammer, Marcin Libelt, Guilherme Moraes Carvalho, Anastas Pandili, Marcela Ulloa, Eugene Peschard, Mikkel Rausch, Katharina R., Lea Schlatter, Inga Schöbel, Milica Stefanović, Mahdi Tilab, Michelle Tully, Anna Vidal Pons, Dr. Fereshta Yazdani, Ayham J Zarka. Special thanks to all the speakers and organizing team for organizing such an amazing event for our new joiners! 👏 #LufthansaGroupDigitalHangar #WelcomeDay #NewJoiners #Culture #WeAreTheDigitalPulseOfAviation

We are still feeling the excitement after being awarded as Best Airline App at the World Aviation Festival last week 🏆 Bringing this trophy home is not just a triumph for the Digital Hangar – it’s a win for every single employee across the Lufthansa Group. From Lufthansa, Swiss International Air Lines, Austrian Airlines, and Brussels Airlines – this victory belongs to everyone who made it happen, whether it's being on the front lines or working behind the scenes. The jury recognized our app for its intuitive user experience, ability to seamlessly manage bookings, and the range of ancillary options we offer to enhance the passenger journey. We also impressed with our approach to disruption management and how effectively we keep passengers informed every step of the way. And, of course, the power of our pitch made a lasting impression. 👏 At the heart of everything we do are our customers. Every second passenger on board uses our app, contributing to our 800,000 daily users and a remarkable 4.7-star rating. We start from you, our valued customers, and your feedback drives us to innovate and enhance the travel experience. ✈ Thank you for being a part of this amazing journey with us! 📖 Read more about our win here: https://lnkd.in/dSEjsmmk #WAF #BattleOfTheAirlineApps #Innovation #LufthansaGroupDigitalHangar #LufthansaGroup #Lufthansa #SWISS #AustrianAirlines #BrusselsAirlines #aviationfest

We are beyond excited to announce that the Lufthansa Group has just won the Battle of the Airline Apps at the World Aviation Festival!🎉🎉 This recognition reflects our relentless focus on enhancing customer experience, ensuring a seamless and trusted travel companion for every journey, and delivering human-centered interactions at every step. It’s not just the result of the more than 1,000 dedicated colleagues at the Lufthansa Group Digital Hangar, but of every single employee across the Lufthansa Group. From those on the front lines serving customers before, during, and after flights to those working behind the scenes, your efforts are what make this success possible. We are proud to create digital tools that empower all of you to deliver the best, most efficient service to our customers. A special thank you to sebastian riedle for representing the Lufthansa Group so well on stage and to the entire team behind the preparations, especially Wolfgang Reuthner, Mona Schmid, Laura Bartkiewicz, Selma Cenanovic, Christian Spann, Fabio SanFilippo, and many more.👏🏻 A huge thank you also to the World Aviation Festival team for organizing such a fantastic event, especially to Daniel Boyle, Lauren Pears and Lucy Matthews as well as to the jury members Jerry Angrave, Glenn Morgan, Brian Sumers, Suzanna Chiu and Mahesh Veda for recognizing our work. Bringing this award home is a true honor, and it reminds us to keep listening, innovating, and pushing the boundaries of excellence. To all our Lufthansa Group colleagues - this one is for you! ✈️ #WAF2024 #BestAirlineApp #LufthansaGroup #LufthansaGroupDigitalHangar #LHGAppInsights #aviationfest Dieter R. F. Vranckx Oliver Schmitt sebastian riedle Christian Spannbauer Samanta Boero Jens Ritter.