AI is transforming contact centers by redefining CX agent roles to focus on complex, high-value interactions. Discover how this shift requires reskilling, and what it means for the future of customer support. Read the full blog here https://lnkd.in/gmRYqd7Y #AI #CustomerExperience #CX #ContactCenter #FutureOfWork #Reskilling #CustomerSupport
ibex
Outsourcing/Offshoring
Washington, District of Columbia 287,140 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001 employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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Excited to introduce our newest AI solution, Wave iX Translate! Wave iX Translate enables real-time conversations in over 150 languages, breaking language barriers without needing native speakers. ibex CEO, Bob Dechant stated, “Wave iX Translate is a game changer for seamlessly delivering multilingual CX across digital and voice channels, reducing operating costs, and driving profitability.” Transform your customer interactions and enhance experiences today! Read the full press release to learn more here: https://lnkd.in/gAk3yb5P #AI #CustomerExperience #CX #WaveiXTranslate #MultilingualCX #Translation #Innovation
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🚴♂️ Reminder: The 13th Annual Century Ride 2024, benefiting the UnitedHealthcare Children’s Foundation, is just days away - don't forget to donate using the link below! ibex is excited to participate in this important event. On July 20th, our Global Head of Sales and avid cyclist, Mike Hallowell, will ride to raise money to help children access essential health services. Your support can make a big difference! Learn more and get involved here: https://lnkd.in/gqUaMXr8 #ibexawesome #CenturyRide2024 #UHC
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AI is reshaping the QA landscape and helping businesses exceed customer expectations while boosting accuracy, efficiency, and satisfaction. Learn about automated monitoring, real-time feedback, and more in our latest blog. Read the full blog here: https://lnkd.in/gSYTReRp #CustomerExperience #AI #QualityAssurance #CXInnovation #CustomerSatisfaction
Leveraging AI for Quality Assurance in CX
ibex on LinkedIn
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We're proud to celebrate the 3rd anniversary of Women of ibex! Through education, coaching, and peer connections, Women of ibex champions diversity, equity, and inclusion by fostering growth and success for women across our global team. Join us in celebrating this milestone and our commitment to a more inclusive workplace! Read the full press release here: https://lnkd.in/gP2DBWyz #Womenofibex #WOI #Empowerment #DEI #Leadership #Inclusion
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Are you struggling to find healthcare talent that suits your unique needs? In Part 14 of our Staff Augmentation Series, we share everything you need to know to solve the unique staffing challenges that healthcare organizations face. Don't let talent shortages hold you back - learn how ibex can help your organization thrive: https://lnkd.in/geaYtQ-y #CX #BPO #Outsourcing #StaffAugmentation #Healthtech #Healthcare #Talent #Staffing #StaffingChallenges #CustomerExperience #Tech #HealthcareStaffing
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Check out this insightful webinar hosted by From Day One and JobGet – "Redefining Recruitment: The Advantages and Challenges of Skills-Based Hiring." Lori Mix, ibex SVP of Talent Acquisition, joined the discussion to share her perspective on how skills-based hiring can expand your talent pool, reduce turnover, and enhance performance. Click here to watch: https://lnkd.in/gHuwsMhF #SkillsBasedHiring #TalentAcquisition #Hiring #Webinar #CX #BPO
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🇺🇸 Happy Independence Day from ibex! Today, we celebrate the freedom that defines our nation. Wishing you a fun and safe 4th of July. 🎆 #IndependenceDay #4thOfJuly
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In this BAI post, our VP of Business Development, Anne Jung, shares five ways to enhance customer experience by leveraging AI, enabling traditional banks to compete with fintechs. From AI chatbots to personalized marketing, discover how AI can transform your bank's CX. 👀 Check out these insights on BAI: https://lnkd.in/gZxRAn8w #AI #CX #CustomerExperience #BankingInnovation #Fintech
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Transform your customer experience strategy with Cognitive AI! Discover how businesses can leverage advanced technologies like natural language processing and machine learning to anticipate needs, personalize interactions, and gain valuable insights into customer behavior. Learn more here: https://lnkd.in/gVsQaAzm #AI #CognitiveAI #CX #CustomerExperience
Cognitive AI — Changing the Game in Customer Experience
ibex on LinkedIn