The goal of this task is to make a comparative review of several online help contents (both on wikis and outside of the wikis), both from a visual/structural perspective and the content itself. This will make possible to see common trends, and to help the prioritization of the next steps.
Description
Description
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| Resolved | MMiller_WMF | T206711 [EPIC] Growth: help panel | |||
| Resolved | Trizek-WMF | T213547 Community Relations support for the help panel project | |||
| Resolved | • Rileych | T239181 [EPIC] Growth: Newcomer tasks 1.2 (guidance) | |||
| Stalled | None | T211734 Newcomer tasks: develop standard help content to guide newcomers | |||
| Resolved | Trizek-WMF | T238784 Make a comparative review of help contents |
Event Timeline
Comment Actions
First round of reviews:
- WikiEdu
- Google Support
- Medium
- Glitch
- Airtable
- Fandom
- French Wikipedia
- GitHub
Comment Actions
Second round of reviews:
- English Wikipedia
- Stackoverflow
- Slack (based on Zendesk)
It is actually difficult to find help contents nowadays, given the fact that everyone has guided tours (like Discourse, used on the Wikimedia Space).
Comment Actions
The review is now finished. The outcomes are published on slides 5, 6 and 7 of this document.