FAQ

1. Register and verify your account.
2. Go to Exchange page and choose the type of currency you want to spend.
3. Choose the type of currency you want to receive.
4. Type in the money amount you want to spend.
5. Press the Continue button.
6. Fill in all essential information into the boxes marked with *.
7. Read and agree with Terms & Conditions and press button Continue.
8. Complete a payment using details provided in order description, those you can find in your Dashboard section.
9. Please wait while our operator checks your payment.
10. Check realtime status of your order over Dashboard.

Of course! Our support team is ready to help you 24/7; just drop us a line in our chat window. You may also browse our extensive support portal.

Make sure you also keep an eye on your inbox. We might send you an email if we require any additional information.

You can verify your account on this page, but you will have to sign up first.

Some of the following documents might be required during the verification process at Paybis.com

Identity Verification:

• Government issued International Passport
• Government issued Identity Card
• Government issued Driving License
• Selfie with Identity Document

Address Verification:

• Bank Statement, not older than 3 month
• Paper versions or electronic versions are allowed
• No modifications are allowed to the documents

Additional Verification Documents:

• Selfie with Credit Card (in specific cases, only when making payment with your Debit/Credit Cards)
• Photo with printed or handwritten declaration (in specific cases, for high amounts)

Watch detailed step-by-step guide on our YouTube channel. Click here.

It all depends on the chosen type of exchange. Please contact our Support Agents for details.

To get full access for all types of currencies you’ll definitely need to verify your account. In some specific cases you can complete your exchange without verified account.

Yes, you can buy partial Bitcoin if you don't want to buy a Bitcoin (whole). As per Bitcoin's design, the smaller amount of Bitcoin you can own is 0.00000001 BTC (or 1 Satoshi). Paybis allows you to buy Bitcoin for as little as $5.

Verified accounts can purchase Bitcoins for a maximum of $20,000 per day or $50,000 per month.

• Visa/MasterCard credit/debit card is the fastest way to buy bitcoin on Paybis.com.
• The first transaction usually takes up to 15 minutes, dependant on whether or not your KYC/Verification was automatically approved (correct personal details, good quality pictures of ID, not using TOR browsers, VPN’s or proxies).
• Consequent transactions normally only take 5 minutes.

You’ll need to upload a few copies of specific documents to confirm your identity.

We accept scanned copy of passports and bank statements in good resolution. For further information please go here.

No, if you have already made a payment using the details provided in order description, then this order is considered as completed and can't be canceled.

Unfortunately, you can’t reopen a canceled order.

According to our rules it is only possible if the payment hasn't been sent out within 48 hours after submitting an order with Paybis service.

Invent random symbol password and remember it. If you lose it you, can always recover the password via email. 

Unfortunately not. Despite the fact that Bitcoin Cash itself is called anonymous cryptocurrency we ask our customers to identify themselves in order to comply with international AML requirements.

• For Visa/MasterCard credit/debit cards, limits are USD 20,000/50,000 per week/month.
• With Bank Transfers EUR we allow up to EUR 100,000 of purchases per week or equivalent in other currencies.

You can restore it using our Password recovery service.

Just as with banks and other financial institutions, Paybis follows anti-money laundering guidelines and regulations. At some point in your time with us we may need to ask your address or ID proof in order to process your payments. Should we need this, we will notify you during the payment process.

In order to verify your address, all documents should match the listed criteria: full, readable and clear copy of the documents clearly showing your address and the date in the case of a letter. Documents should not be older than 3 months. Documents must be in color at a high resolution (at least 150 dpi), all documents are to be issued in English (or Latin letters, otherwise a certificated translation should be provided), all documents must be standard full-sized page (uncropped).

1. Utility bill - gas, electricity, phone (please note that we can only accept landline and not mobile phone bills).

2. Bank or credit card statement (Must be a physical letter rather than an online statement).

3. Council tax or HMRC notification.

4. Other government or financial institution issued document.

If your document is not recognized by our security system, the verification will be rejected and another document will be requested.

• For all payment methods that require KYC/Verification, you will have to submit your personal information, address, and upload verification documents.
• Your personal info should match your ID Documents.
• The document should be uploaded in good quality, all four corners of the document should be visible, all text should be readable, do not use flashlights or web cameras. Max document size should be 5MB.

What will happen with the pictures of my documents after I send them to you? How will these pictures be used? Where do you store them and how can I be sure they won't be used to make me potential harm in future?

The photos that you upload are then shared with 3rd party partner for KYC/AML and Document verification checks.
We can’t disclose the company name for security reasons, but the company is a worldwide leader in this segment.

The documents are stored on a secure server without public access to the Internet for safety reasons, even you after uploading the documents do not have an access to them to ensure that in case your account at paybis.com had been compromised, nobody would be able to get access to your personal information.

We are operating under European Union Data Protection Laws and are regulated by http://www.dvi.gov.lv/en/ with registration number #004344, we are also licensed as MSB in the United States of America and are bound by the United States Privacy Act.

The verification process is usually conducted within 15 minutes, but in some cases it can take up to 24 hours.

We cannot disclose the exact list of accepted document due to security reasons.
As practice shows, International Passports are accepted in ~95% of the cases from any country.
You may contact our support agents in order to get advise about a particular country or document.

Our Company is registered in Poland with offices in Poland (Warsaw), Delaware (US), and Riga (Latvia).

The chances are that you are talking to a scammer or a fraudster. Cryptocurrencies are still pretty volatile assets; therefore, no one can predict whether they will grow in price. Be careful and never send cryptocurrency to someone you don’t know in person.

Absolutely. Your first transaction is already pretty quick, taking about 10 min on average, including verification. However, your next purchase with the same card can be even faster - taking around 30 seconds!

Credit and debit cards have proven themselves to be a very convenient method to buy Stellar Lumens. If you are new to the crypto world and are unsure how to buy Stellar Lumens - consider using your credit or debit card!

You are currently allowed to buy Ethereum with debit card of the following brands: VISA and Mastercard. Stay tuned - the number of supported methods is constantly increasing!

There are dozens of crypto platforms out there, but you might want to consider Paybis. We've built our platform to be very easy to use and with user experience in mind. We also have a 24/7 customer support department which is happy to answer all your questions and queries.

While we are not able to give financial advice or impose our opinion, we do believe that Bitcoin Cash is a good investment due to the following facts:

• Bitcoin Cash is currently listed in the top 10 cryptocurrencies by market capitalization.
• Bitcoin Cash has a, generally, positive sentiment.
• Bitcoin Cash is listed on all major cryptocurrency exchanges.