Responsible AI panel
AWS, Anthropic, and DTCC discuss the opportunities and risks of generative AI
With the promise of generative AI, there also come new challenges. To explore this topic, Michael Kearns, Amazon Scholar, AI/ML, AWS, and Professor, University of Pennsylvania; Johnna Powell, Managing Director, Technology Research and Innovation, The Depository Trust & Clearing Corporation (DTCC); and Michael Gerstenhaber, VP of Product, Anthropic, took to the stage at the AWS Financial Services Symposium to engage in a discussion about their experiences and learnings from their work with AI over the years.
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- Sales
- Legal
- Marketing
- Business analysts
- Project managers
- AWS Academy students
- Other IT-related professionals
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You may think of insurance as a slow-moving industry, however Unum has successfully driven market-leading digital transformation to benefit its customers over the past five years. Gautam Roy, senior vice president and chief technology officer at Unum, sat down with Jayme Hart, head of insurance at AWS, at re:Invent 2023 to discuss Unum’s journey to deliver outstanding, frictionless services for every customer interaction — from its contact center transformation to the development of customer-facing portals and applications. Gautam also discusses Unum’s approach to leveraging generative AI while keeping a human in the loop to ensure customer empathy.
