Kindly

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Google e-book featuring 🟢Kindly! We’re honored to have had our Head of Product Gjermund Norderhaug 🟢 be a part of Google AI Day Live Labs event in Oslo this May, sharing our learnings through the years. Discover more in the e-book, link in the comments 👇

Yesterday 🟢Kindly Conversations took place! 🚀 With over 100 attendees, we had an amazing day full of interesting presentations, discussions and shared best practices. A big thank you to our speakers from Google, KICKS, Booking.com, Advokatfirmaet Føyen AS & Seamly for sharing your journey and insights on AI and automation within customer service! Kristina Maria Persson, PhD, Shoka Dehghan, Joni Lamminparras, Joanna van Beuzekom, Vebjørn Søndersrød, Endre Davids 🎉 We also had the pleasure to celebrate our 🟢Kindly Award winners:  🏆 Canny Contributor: Helmi Jokinen, Elkjøp Norge AS - Canny is essential for Kindly's product team to gather customer ideas. Helmi, a true Canny champion, has supported us with numerous platform updates over the years. 🏆 Most active platform users: Xplora  - 46 Xplora users from 8 countries engage with Kindly weekly, boosting their chatbot traffic by 180% in the past year! 🏆 The guinea pig award: Kahoot! - Kahoot! has been a key partner, embracing our ideas and enabling us to launch new products for other customers. 🏆 Master of Insights: Tobias Bjerkholt Svensson, Norse Atlantic Airways - Data is power, and we are thrilled to collaborate with customers who find innovative ways to extract data from our platform. We are actually learning from you! We can’t wait to see you all again soon 💚

👀 The countdown is on - mark your calendars for June 19th! 👀 This is your reminder so sign up for 🟢 Kindly Conversations 2024! We will hear from our customers Booking.com & KICKS, as well as our partners Google, Pearl Group & Advokatfirmaet Føyen AS. 📅 June 19th, 2024  📍OSLO EVENT HUB, Dronningensgate 4. Don’t miss out on this opportunity to share and discuss insights on AI, Automation and Customer Service with industry leaders 🔥 👇 Sign up link in the comments👇

🎉 Fjordkraft investerer i AI! 🎉💚🧡   Vi i Kindly er stolte av å kunngjøre vår nyeste samarbeidspartner, Fjordkraft! Fjordkraft har valgt å investere i AI og den siste chatbot-teknologien for å styrke sin kundeopplevelse, øke effektiviteten og med det forbedre kommunikasjonen med sine kunder. "𝘝𝘪 𝘦𝘳 𝘨𝘭𝘢𝘥𝘦 𝘧𝘰𝘳 𝘢̊ 𝘴𝘢𝘮𝘢𝘳𝘣𝘦𝘪𝘥𝘦 𝘮𝘦𝘥 𝘦𝘵 𝘴𝘦𝘭𝘴𝘬𝘢𝘱 𝘴𝘰𝘮 𝘍𝘫𝘰𝘳𝘥𝘬𝘳𝘢𝘧𝘵, 𝘴𝘰𝘮 𝘥𝘦𝘭𝘦𝘳 𝘷𝘢̊𝘳𝘵 𝘦𝘯𝘨𝘢𝘴𝘫𝘦𝘮𝘦𝘯𝘵 𝘧𝘰𝘳 𝘪𝘯𝘯𝘰𝘷𝘢𝘴𝘫𝘰𝘯 𝘰𝘨 𝘬𝘶𝘯𝘥𝘦𝘴𝘦𝘳𝘷𝘪𝘤𝘦. 𝘝𝘪 𝘴𝘦𝘳 𝘧𝘳𝘦𝘮 𝘵𝘪𝘭 𝘢̊ 𝘴𝘦 𝘥𝘦 𝘱𝘰𝘴𝘪𝘵𝘪𝘷𝘦 𝘦𝘧𝘧𝘦𝘬𝘵𝘦𝘯𝘦 𝘥𝘦𝘵𝘵𝘦 𝘴𝘢𝘮𝘢𝘳𝘣𝘦𝘪𝘥𝘦𝘵 𝘷𝘪𝘭 𝘣𝘳𝘪𝘯𝘨𝘦" sier Jan Arild Svello, Sales Manager Norge, Kindly. Med dette samarbeidet vil Fjordkraft kunne tilby raske og presise svar på spørsmål, noe som gjør interaksjonen enklere og mer tilfredsstillende for kundene deres. Samtidig bygger vi støtteverktøy for medarbeiderne i eksisterende kanaler. "𝘝𝘪 𝘦𝘳 𝘷𝘦𝘭𝘥𝘪𝘨 𝘴𝘵𝘰𝘭𝘵 𝘢𝘵 𝘷𝘪 𝘪 𝘧𝘭𝘦𝘳𝘦 𝘢̊𝘳 𝘩𝘢𝘳 𝘣𝘭𝘪𝘵𝘵 𝘢𝘯𝘦𝘳𝘬𝘫𝘦𝘯𝘵 𝘧𝘰𝘳 𝘷𝘢̊𝘳 𝘬𝘶𝘯𝘥𝘦𝘴𝘦𝘳𝘷𝘪𝘤𝘦, 𝘰𝘨 𝘮𝘦𝘥 𝘥𝘦𝘵𝘵𝘦 𝘴𝘢𝘮𝘢𝘳𝘣𝘦𝘪𝘥𝘦𝘵 𝘮𝘦𝘥 𝘒𝘪𝘯𝘥𝘭𝘺 𝘵𝘢𝘳 𝘷𝘪 𝘦𝘯𝘥𝘢 𝘦𝘵 𝘴𝘵𝘦𝘨 𝘧𝘳𝘦𝘮𝘰𝘷𝘦𝘳. 𝘚𝘢𝘮𝘢𝘳𝘣𝘦𝘪𝘥𝘦𝘵 𝘷𝘪𝘭 𝘩𝘫𝘦𝘭𝘱𝘦 𝘰𝘴𝘴 𝘮𝘦𝘥 𝘢̊ 𝘰𝘱𝘱𝘳𝘦𝘵𝘵𝘩𝘰𝘭𝘥𝘦 𝘦𝘯 𝘭𝘦𝘥𝘦𝘯𝘥𝘦 𝘱𝘰𝘴𝘪𝘴𝘫𝘰𝘯 𝘰𝘨 𝘴𝘪𝘬𝘳𝘦 𝘢𝘵 𝘷𝘪 𝘧𝘰𝘳𝘵𝘴𝘦𝘵𝘵𝘦𝘳 𝘢̊ 𝘭𝘦𝘷𝘦𝘳𝘦 𝘥𝘦𝘯 𝘱𝘳𝘪𝘴𝘷𝘪𝘯𝘯𝘦𝘯𝘥𝘦 𝘬𝘶𝘯𝘥𝘦𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘯 𝘷𝘢̊𝘳𝘦 𝘬𝘶𝘯𝘥𝘦𝘳 𝘧𝘰𝘳𝘷𝘦𝘯𝘵𝘦𝘳 𝘰𝘨 𝘧𝘰𝘳𝘵𝘫𝘦𝘯𝘦𝘳" sier Irene Fauskanger, Kundeservicedirektør i Fjordkraft. "𝘎𝘫𝘦𝘯𝘯𝘰𝘮 𝘵𝘦𝘴𝘵𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘥𝘦𝘵 𝘴𝘪𝘴𝘵𝘦 𝘢̊𝘳𝘦𝘵, 𝘩𝘢𝘳 𝘷𝘪 𝘢𝘭𝘭𝘦𝘳𝘦𝘥𝘦 𝘴𝘦𝘵𝘵 𝘦𝘧𝘧𝘦𝘬𝘵𝘦𝘯 𝘥𝘦𝘵𝘵𝘦 𝘷𝘪𝘭 𝘬𝘶𝘯𝘯𝘦 𝘨𝘪 𝘰𝘷𝘦𝘳𝘧𝘰𝘳 𝘬𝘶𝘯𝘥𝘦𝘯𝘦 𝘰𝘨 𝘷𝘢̊𝘳𝘦 𝘮𝘦𝘥𝘢𝘳𝘣𝘦𝘪𝘥𝘦𝘳𝘦" fortsetter Irene. En stor takk til teamet hos Fjordkraft for deres tillit og til vårt eget team for deres harde arbeid med å realisere denne avtalen. Sammen bygger vi fremtidens kundeopplevelse! Irene Fauskanger Carina Faye Bardhaj Eirik Rutledal Geir Andreas Bredal Thomas Nordli Jan Arild Svello Martin S. Sætre

 🟢 AIAIAI we’re back again, bigger and stronger, with Kindly Conversations 2024! Join us and our friends when we dive into the evolving world of AI, Automation, and Customer Journeys. While everyone is talking about AI, we’re busy building, and now we have saved a busy year of insights for this particular event. We’re partnering with industry leaders to bring you insights on: 🦸♀️ The do’s and don’ts of AI in Customer Service 🤖 Generative AI - 18 months of practical experiences 👨💼 Navigating the complex legal landscape 🔮 Our predictions of what’s to come ...and of course THE summer party 💃🕺 The speakers we have lined up for you is 🔥👀 …get to know how KICKS utilizes chatbots within their customer service and their experiences so far Vebjørn from Advokatfirmaet Føyen AS is back to give you an update on the legal landscape with all things AI… ...Daniel Andersen from our friends at Google have some highly relevant insights to share What are the must-win battles in user experience? Torkel Johannessen from Pearl Group has lined them up for you, so you don’t have to… ...and finally, we have our special invite, all the way from Amsterdam, we’re super stoked to announce that Joanna van Beuzekom from Booking.com will share the stage and talk about their digital journey so far 👀 If you read all the way down, then you better push the button and join us on the 19th of June at OSLO EVENT HUB (Dronningens gt. 4)! The event is free, and we got you covered with drinks and food! See you at Kindly Conversations! 🕺

We are kicking off Nordic AI Summit 2024! 🌟 In less than 3 weeks the doors opens to the AI themed Summer Party where you get deep insights and their journey in how different businesses are leveraging AI! Join us as we bring together the brightest minds in artificial intelligence, technology, and innovation from across the Nordic region and beyond. 📅 Save the Date: 11th and 12th June 📍 Location: Vulkan Arena, Oslo Norway Here are some of our speakers and more to come! Yngvar Ugland from DNB Silvija Seres from TechnoRocks Inge Kristian Brodersen from Schjødt Yann Phoon from McKinsey & Company Morten Forfang from Computas AS Rebecca Wiborg Seyfarth from Völur Geir Rostadmo-Strømme from Dell Technologies Julia Paulsen from Elkjøp Norge AS Jon Espen Ingvaldsen, PhD from Kantega Andreas Steinsvoll Prøsch from Cognite Matthew Blakemore from AI Caramba! Gjermund Norderhaug 🟢 from Kindly Nora Antonsen from Naya Development Van Nhan Nguyen from eSmart Systems Inspiring panel discussion about AI Governance from: Mads Ribe from EY Aksel Braanen Sterri from Langsikt Maria Amelie from Factiverse Frode Danielsen from Norwegian Digitalisation Agency And awesome launches from! Arjun Chandra from Brua Daniel Ovesen Thafvelin from Renov.ai See you at the Nordic AI Summit, and if you haven't secured your ticket - do it now! Go to link for tickets here: https://lnkd.in/gBRwXT7z Let's push the boundaries of what's possible with AI! #NordicAISummit2024 #ArtificialIntelligence #Innovation #TechConference #FutureOfAI #Networking #AILeaders

The #KindlyConversations series continued today in Stockholm. We saw a glimpse into the future of AI in CX & Customer Service. Fully booked with 70 attendees. 🟢 🚀 We heard from industry leaders like KICKS, Voyado, and our very own VP of Product, Kindly 👏 Thank you for coming! 🤩 KICKS, Voyado

Tribute to Arash Saidi - founder of Kindly We at Kindly could hardly believe what we were told on Wednesday morning. Arash Saidi had passed away after a snowboarding accident in Verbier, Switzerland only 40 years old. For us, Arash was the leading entrepreneur behind today's Kindly. He had the vision and the energy. He understood the technology. He was very internationally oriented. He looked ahead. He was constantly impatient, and at times wonderfully naive in business - concerning how quickly or how long it takes to build something great. Arash's family history was a living part of him. A refugee family from Iran. He was aware that he had to stand on his own feet, be competitive, caring, and good at building relationships. Many knew Arash. It was in 2016 that Arash - together with Antonio Nilsen - decided to start Convertelligence - an emerging chatbot company based on ultra-exciting language technology. The startup was in the incubator business of Startuplab. Arash had a background in computer science from Blindern (master's degree). DNB became the first customer - and Innovation Norway supported with funding. The first employees were attracted more by Arash than anything else. At the turn of 2018, Must as invested for the first time - and Convertelligence then had more capacity. In 2020, they merged with Recheckit and Kindly was born. Expansion to Stockholm followed in 2021 after Norwegian Airlines and Elkjøp implemented Kindly's chatbot in all their markets. In total, they had over 80 customers, now many more. In January 2024, Kindly established itself in Copenhagen and progressed rapidly. The first major non-Nordic customers are also in place. Last week was the best sales week ever for Kindly. There are now a total of 55 employees in Kindly. The direction forward is aggressive due to the many opportunities that better artificial intelligence gives companies like Kindly. The fact that Arash will no longer be with us is unfathomable. Arash had so much more he wanted to do. Many plans in life, and he was now involved in another start-up. He was in love, and he was so looking forward to a week of skiing in Verbier. Arash was a very skilled snowboarder. We received snapshots of the most beautiful winter conditions just hours before the accident. We extend peace over Arash's memory. Our thoughts go to his close family in Kongsberg and Toronto. 💚

🏃🏻♂️Løb en tur med Marc fra Kindly, hvor vi fik en god snak om chatbots 🤖 Se med 😊🤳👇🏼 Chatbots er ofte noget, der deler folk i to lejre; enten kan man godt li’ dem, eller også så ka’ man ikke li’ dem... På turen blev jeg klogere på, hvor langt bl.a. AI har været med til at rykke grænserne for, gode chatbots er blevet, og at det ifølge Marc ikke er et spørgsmål om enten/eller, men om at udnytte chatbots' styrker og kundeservicemedarbejdernes styrker til at give den bedste kundeserviceoplevelse. Ræk ud, hvis du gerne vil med ud og løbe en tur 👣😊. ─────────── ⋆⋅☆⋅⋆ ─────────── Følg mig 🙋🏻♂️, klik på 🔔 på min profil, og bliv informeret og inspireret om #ehandel, #onlinehandel og #ecommerce 🤝🏼