Trengo - Smart Customer Engagement Platform

Are there still rooms available? Is there a spa? Is there still a table for dinner available? Do you have a terrace (to have rosé and bitterballen in the sun)? These are all valid questions, yet your team might not have time to answer them. That's why we ran over to Elizabeth Rennie, our support expert. She’s sharing tips on how to handle these FAQs:

Trengo sucht dich! Hast du Lust auf eine neue Herausforderung als Account Executive DACH?

Delivering service is no joke! People at the desk, the phone ringing, a full inbox... and you've just started your shift. Just because it's Monday, let's fantasise about ✨superpowers✨. Which one would you choose to get through your shift and deliver the most smiles 💪? Thinking of a different superpower? Tell us! #service #customerservice #hospitality #hotels

A warm willkommen, bienvenue, welcome is the start of a great hospitality experience. 🍽 But when someone wants to make a quick reservation and you're not picking up, or not open yet, a warm welcome seems far off. Unless... you're always available. When we say you, we don't mean you yourself (you have work to do and a life to live) but we mean your digital teammate, ready to offer the warmest welcome: https://hubs.li/Q02Hd0Gp0 #AI #hospitality #customerservice #service #diningout #dinner

I have something to share which could be very useful for everyone, being a CEO/founder/or OG employee that is experiencing a similar startup/scale-up journey. Sharing learnings is the key to helping others 💡. This time, I would like to share one of the most important stories and learnings during my scale-up journey. For the past few years, I’ve had an idea of how we can help our customers simultaneously automate and bring back natural conversations. I know this sounds contradictory, but with AI nowadays, I believe this is possible. So why did I not succeed in getting that idea off the shelf in the first place when I had the opportunity to realise it? Simply put, I was in the wrong position back then (approximately 2 years ago as the CEO) to execute that idea quickly. I was managing and trying to inspire teams, but the business was in a capacity/priority stretch combined with an unclear ICP (Ideal Customer Profile), and a product that had grown over 7 years with some legacy struggles. These are common challenges for scale-ups, but it was the first time for me. When we decided, as the founding team, to hire a COO/CEO so I could move back to product as CPO, working together with our co-founder/CTO and new CEO on the strategy, things started to change positively. At first, I thought that by becoming the CPO, I could make the impact on the product that I wanted to make. However, I realised that I was spending most of my time being there for my direct reports, trying to be a good manager (with 9 direct reports). I quickly realised that this took up most of my time, ensuring that everyone under my wings had everything they needed to learn, thrive and stay motivated. Fortunately, our CEO, Marili, spotted something and suggested if I was open to hiring a Head of Product, so I would have more time for the strategic and product creation part. With success, by hiring Rowan, our Head of Product, I had time to truly think about what Trengo can be in the future and what needs to be done right now, like integrating AI into our products and having the opportunity to start a new product team (a startup in a startup) with just our CTO, just like 9 years ago when it all started, to embark on the idea myself that I have in mind already for more than 2 years now. This path has resulted in the following learnings: 👉 I’ve maximised my energy and have time to focus on what I’m passionate about. 👉 I have more free time, which I need as a creative person and as CPO for strategic topics and to think about the future. 👉 The company gets the most out of me, and the people around me have now a more experienced manager. 👉 And by all the above, I hope the people around me have a more inspiring founder/CPO. In my next post I will tell you about what our CTO and I are working with Trengo 👏. We just built the first beta/MVP within 4 weeks and I promise you, that this is something BIG and will be a break-through for our customers (and their customers) 🚀!

Any press is not good press! Not when it comes to service and support. But a bad review is not the end. 👩💻 Download this proven strategy guide, and turn even your worst reviewers around. Right here from our customer expert hub: https://hubs.li/Q02GlrSv0 #customersupport #customerservice #badreviews #5stars

For those of you involved in the travel, holiday and leisure business, does this sound familiar? You're: 1. switching back and forth between managing check-ins, looking at booking data, and talking to guests; 2. constantly busy answering comparable guest questions; 3. finding little time to invest in the experience beyond booking; 4. not sure how to make guest experience profitable. A lot of travel and leisure businesses experience the same. That's why, together with Booking Experts B.V., we zoomed in on these struggles and created an integration that helps resorts, campsites and holiday parks save time, sell more, and increase turnover. With the Booking Experts and Trengo integration it's now possible to: 💡 Save time: Centralise customer profiles, booking details, and messages. Stop switching back and forth between managing check-ins and booking data, and start talking to guests. 💶 Sell better: Rely on reporting to track and manage conversations. Pinpoint where your team can add a personal touch to conversations and bring people to purchase. 📈 Increase turnover: Automation takes care of your workflows and booking management process. Giving your team the time and focus to turn a one-time visit into lifetime loyalty. We're there to help businesses grow! That's why from today it's time to simplify guest management processes and enhance the guest experience. Powered by Booking Experts and Trengo. ⚡

It's official! Trengo 💚 Booking Experts! Vanaf vandaag vind je Trengo in onze Booking Experts App Store. Een waardevolle toevoeging, waarmee het voor gebruikers van Booking Experts nóg makkelijker wordt om gasten snel te woord te staan. 👉 Eenvoudig en snel klantcontact 👉 50% afname in reactietijd 👉 Tevreden gasten Dankzij Trengo - Smart Customer Engagement Platform kunnen gasten gemakkelijk contact met je opnemen via hun favoriete kanaal, denk aan 𝘮𝘢𝘪𝘭, 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱 𝘰𝘧 𝘍𝘢𝘤𝘦𝘣𝘰𝘰𝘬, terwijl dit bij jou overzichtelijk in één inbox terechtkomt. Vragen beantwoord je razendsnel dankzij de hulp van AI en workflows. Dit zorgt niet alleen voor tevreden gasten en medewerkers, maar ook voor een hoger conversiepercentage. Ben jij ook toe aan een effectieve aanpak om de guest journey van jouw gasten te optimaliseren? Neem een kijkje in onze App Store en download Trengo vandaag nog 👉 https://lnkd.in/eeXGF5HX #trengo #bookingexperts #guestjourney #klantgesprekken

Simon and Garfunkel, Ben and Jerry, Serena and Venus... and the next iconic duo? Booking Experts B.V. and Trengo! This duo's integration is here for every resort, holiday park and campsite. It's 2024, and the very best service teams want to: 💡 Save time: Centralise customer profiles, booking details, and messages. Stop switching back and forth between managing check-ins and booking data and start talking to guests. 💶 Sell more: Rely on reporting to track and manage conversations. Pinpoint where your team can add a personal touch to conversations and bring people to purchase. 📈 Increase turnover: Automation handles your workflows and booking management process. Giving your team the time and focus to turn a one-time visit into lifetime loyalty. This integration will simplify your guest management process and enhance the guest experience! Check out what Booking Experts and Trengo can do for your team: https://hubs.li/Q02FydLN0 #resorts #campingsites #holidayparks #customerengagement #customersupport #guests #customerexperience #guestexperience #bookingexperts #trengo

🚀 Excited to share the huge impact our new AI HelpMate is having at Trengo! After several meetings with clients during our open beta, it's clear that this tool is a game-changer. 🤖 AI HelpMate is more than just a chatbot, it’s an intelligent assistant that handles conversations on any channel - from WhatsApp and other socials to email - saving you time from handling repetitive conversations. It’s pretty amazing to see how this innovation is already transforming the way our clients work. I’m very curious to see how AI will further impact customer communications