That’s a wrap on the ACI World’s Customer Experience Summit and Exhibition! We’re grateful for the chance to connect with so many industry leaders in Atlanta. 🌎 The past four days have been packed with insightful discussions, innovative ideas, and strategies for adapting to evolving passenger expectations! 💡 Let’s keep the conversation going! Stay updated on the latest in aviation insights and updates by visiting our website 👉 https://www.naco.nl/ Until next time! Peter Rieff | Marije Teerling (PhD) | Adam Ekman Pedersen | Inna Ratieva #ACIWorld #CustomerExperience #AviationInnovation #NACO
NACO, Netherlands Airport Consultants
Luchtvaartmaatschappijen en luchtvaart
Airports of the future delivered by the experts
Over ons
NACO (Netherlands Airport Consultants), a company of Royal HaskoningDHV, is a world-leading airport consultancy and engineering firm with over 70 years’ experience working in the aviation and air transport industry – from major landmark designs to smaller regional airports. As aviation enters a new era, we are at the forefront – pioneering aviation solutions that meet the challenges our industry will face in the next decade and beyond. Because aviation innovation is in our DNA. Our heritage starts with the One-Terminal concept that we introduced at Schiphol Airport in the 1960s. From there we’ve only accelerated - guiding our clients through the ever-changing, fast-paced industry. Together, we achieve the ultimate goal: a premium quality experience for passengers, stakeholders, and staff.
- Website
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http://www.naco.nl
Externe link voor NACO, Netherlands Airport Consultants
- Branche
- Luchtvaartmaatschappijen en luchtvaart
- Bedrijfsgrootte
- 201 - 500 medewerkers
- Hoofdkantoor
- The Hague
- Type
- Particuliere onderneming
- Opgericht
- 1949
- Specialismen
- Airport consultancy, Airport design and airport engineering, Airport planning and airport development, Project implementation, Special Airport Systems, ORAT en BHS
Locaties
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Primair
De Haagsche Zwaan Building, 49 Schenkkade
The Hague, 2595 AR, NL
Medewerkers van NACO, Netherlands Airport Consultants
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Dr. Marije Teerling
Creëert impact met experience management voor mens, organisatie en maatschappij.
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Esther Kromhout
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André Schneider
Executive on-call consultant to NACO’s Aviation Advisory team, former CEO at Genève Aéroport, an experienced leader with a deep experience in…
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Clive McNabb
Updates
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The importance of sustaining and developing a high-quality airport customer experience (CX) cannot be overstated. If you’re looking to improve passenger satisfaction, loyalty, and non-aeronautical revenues, download our latest whitepaper to gain insights into our five-step approach to developing a successful CX strategy for your airport. https://lnkd.in/e2sKsHNK If you’re at the ACI World’s Customer Experience Summit and Exhibition in Atlanta this week, come and meet our team to learn more! Adam Ekman Pedersen | Marije Teerling (PhD) | Peter Rieff | Inna Ratieva #ACIWorld #CustomerExperience #AirportInnovation #SustainableAviation #NACO
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It's Day 1 at the ACI World’s Customer Experience Summit and Exhibition in Atlanta! 🎉 We’re excited to be a part of an event that’s shaping the future of airport experiences.👏 For the opportunity to watch some of our experts in action, don’t forget that: Adam Ekman Pedersen will be presenting at the ASQ Forum tomorrow, sharing insights from the 2023 Global Traveller Survey! 💡 Marije Teerling (PhD) will be moderating a panel on Thursday, exploring ‘How can airports maximise their commercial revenues?’ 📈 Inna Ratieva | Peter Rieff #ACIWorld #CustomerExperience #AirportInnovation #SustainableAviation #NACO
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Since the inception of Singapore Changi Airport more than 40 years ago, NACO has put the customer at the heart of its terminal- and infrastructure design. ✈ From developing a "less is more" wayfinding strategy that consistently delivers a 5-star passenger experience, to comprehensive planning and risk assessments, we’ve prioritised operational efficiency, safety, and customer satisfaction at every step. 🌟 At NACO, we’re proud to continue our journey with Changi Airport - making every passenger’s experience memorable. 🗺 Discover more about our impact 👉 https://lnkd.in/eqDyR_dp Joeri Aulman | Inna Ratieva #CustomerExperience #AviationExcellence #ChangiAirport #AirportInnovation #Wayfinding
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We are excited to share our pivotal role in the transformation of Asaba Airport. ✈ Alongside developing a comprehensive 20-year masterplan, focusing on feasibility and growth, we have crafted a design vision that prioritises delivering a world-class passenger experience - positioning Asaba as a leading regional hub in West and Central Africa. 🌍 With a focus on efficient space utilisation, enhancing passenger flow and incorporating local art installations, our design prioritises comfort, efficiency, and a strong sense of place - creating a gateway that celebrates Nigeria’s identity and future. 👏 Explore the full project here. 👉 https://lnkd.in/ePPSqHB5 Rebeca Rabello | Thomas Nuijten | Marcel Langeslag | Adam Ekman Pedersen | Wahyu Pratomo | Christophe Penninck #AsabaAirport #AirportDesign #Masterplanning #PassengerExperience #Aviation #AirportDevelopment #CustomerExperience
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Did you know, according to @ACI, that 42% of airport passenger satisfaction comes from ambience? ✨ That’s why Luxembourg Airport contracted us to transform two of their terminals with an innovative, energy-efficient lighting master plan 💡 Not only has this upgrade enhanced the atmosphere, but it is also improved wayfinding and safety – elevating the overall customer experience ✈️ Discover how smart lighting is shaping the future of travel 👉 https://lnkd.in/eGjUC6wY Mathijs Sommeijer | Inna Ratieva #AirportDesign #CustomerExperience #Wayfinding #SustainableLighting #AirportInnovation #LuxembourgAirport
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Did you know NACO’s Customer Experience (CX) Quick Scan can rapidly assess your airport’s CX maturity? 🌟 Our in-house airport customer experience specialists have developed a powerful approach that delivers valuable insights and identifies key areas for improvement. 💡 From identifying your biggest challenges to highlighting investment priorities, our CX Quick Scan empowers you to improve the airport customer experience fast. 🎯 Ready to elevate your airport’s customer experience? Learn more by reaching out to our experts 👉 Adam Ekman Pedersen | Marije Teerling (PhD) #CustomerExperience #Aviation #Sustainability #AirportInnovation #PassengerExperience #CXQuickScan
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Our RCR-Tool® uses three precipitation sensors and data about the runway to deliver highly accurate, real-time assessments of runway conditions. 🌧️ Now, thanks to our new partnership with EVALAN those sensors will be managed by IoT specialists 🛬 ensuring our tool delivers GRF-compliant reporting with the best in remote monitoring and automation. Find out more today – and make your Global Reporting Format (GRF) process easier, with RCR-Tool® automated assessment and reporting 👉 https://lnkd.in/ekiG4iDJ Tom Mockett | Pim Meyboom | Hidde Sterk | Dirk van der Lubbe Sanjuan | Ryan van Hulst #RunwayConditions #GlobalReportingFormat #Runways #AirportDigitalisation #AirsideAutomation
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At #WAGA2024 Inna Ratieva chaired an insightful panel discussion examining how airports can create memorable airport experiences ✈ In her post-event reflections, she shared her thoughts on the evolving landscape of airport customer experience - exploring how personalisation, sustainability, and advanced technology are shaping the way we travel 💡 Discover her key takeaways and strategies for elevating passenger journeys here 👉https://lnkd.in/eZEuYVAu #CustomerExperience #Aviation #Sustainability #AirportInnovation #PassengerExperience
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This is set to be a really informative event. Esther Kromhout will be sharing her insights alongside other key industry voices as they explore this important topic.
HR Professionals and NAG Members, join us for our HR-Cluster Meeting on Diversity & Inclusion. Discover strategies to create a more equitable and inclusive workplace. Highlights: 💡 Keynote by Esther Mollema - renowned speaker on Diversity & Inclusion(D&I), unconscious bias & leveraging differences for success. 💡 Keynote by Esther Kromhout, CEO NACO, Netherlands Airport Consultants on “Equity, Diversity & Inclusion 💡 Interactive Game & Networking - connect with colleagues & explore D&I strategies. 💡 Free Bias Test & E-Learning - deepen your D&I knowledge. Date: September 24, 2024 Time: 12:30 (Lunch included!) - 16:30 Location: Fokker Services Group, Hoofddorp ✈️ Register Now! (Free for NAG members) - Limited Spots Available! 🔗 https://lnkd.in/eywbw2rV #DiversityAndInclusion #EquityInWorkplace #UnconsciousBias #InclusiveLeadership #HRProfessionals #NetworkingEvent NAG Advancing your Aerospace and Airport Business