5CA

The Player Support Meetup is back 💥 Registrations are now open for our 3rd edition of the Player Support Meetup in Amsterdam. Join us for a couple of days of insights, collaboration, and networking. Secure your spot now 👉 https://lnkd.in/dzVPCUtg Stay tuned for more details! P.S.: Spots are limited - Registration is free! 🎮 #psmeetup2024 #playersupport #px #cx #playerexperience

🎮 Game Quality Forum Global x 5CA 🎮 Our team had an incredible experience sharing insights on our CX initiatives and connecting with industry leaders. We are proud to bring epic customer experiences to life! Check out the highlights from the event and see how we're shaping the future of customer experience! 🎥✨ Next stop: gamescom ✈ #gamequalityforum #customerexperience #px #cx

Let's talk about player support 🎮 Quiz time! We analyzed over 80000 support tickets alongside one of our mobile game industry partners. We got some interesting results, but first we've got a question for you 👇 (P.S. You might find help in the comments. You didn't hear this from us.) 🗳 #playersupport #cx #customerexperience #data

5CA on Tour! 🌍 With Game Quality Forum Global behind us, it’s time to look ahead. Meet us at the following events in the coming months 👇 We look forward to connecting and sharing insights with you! 𝐆𝐚𝐦𝐞𝐬𝐜𝐨𝐦 📅 21-25 August 📍 Cologne 𝐋𝐢𝐯𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐆𝐚𝐦𝐢𝐧𝐠 𝐒𝐮𝐦𝐦𝐢𝐭 📅 9-11 September 📍 London 𝐂𝐂𝐖 𝐄𝐮𝐫𝐨𝐩𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 📅 7-9 October 📍 Amsterdam 𝐏𝐥𝐚𝐲𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐌𝐞𝐞𝐭𝐮𝐩 📅 16 October 📍 Location will be announced soon, so stay tuned.. #gamingindustry #customerexperience #cx #events Jan Betz Elliot Hollander Rory Stark ( W F H 🏡 ) Lisa van Hesteren 🎮 David Bos Nicoletta Mura Dimitrios Sipitanos Ozan Tural

The Game Quality Forum Global has come to an end, and what an event it was! 🎮🥳 We kicked off with a fantastic dinner alongside player experience and community management leaders. The exhibition days were packed with insightful presentations, engaging sessions, and the opportunity to make great new connections, while hosting the player support and community management track! A big thank you to everyone who joined our sessions and visited our booth. We'll see you at the next event! 🫶🏻 Stay tuned as the winner of our raffle will be picked soon.. 🍀 #GQF #Gamingindustry #Customerexperience #CX Olga Duval Jo Scott Sara Supply Patryk Guściora Inès D. Elaine Bannon William Campbell Kelvin Plomer Alcir Marques Nicoletta Mura Jan Betz Elliot Hollander Rory Stark ( W F H 🏡 )Lisa van Hesteren 🎮 David Bos Dimitrios Sipitanos João Noronha

The first exhibition day of Game Quality Forum 2024 is a wrap! 💪🏻🎮 We were very happy to host the Player Support & Community Management track, where 5CA could share insights on building player loyalty and LTV. Thanks all for the great participation and enthusiasm! On to day two 👊🏻 #GQF #customerexperience #cx Nicoletta Mura David Bos Jan Betz Elliot Hollander Lisa van Hesteren 🎮 Dimitrios Sipitanos

📢 New Blog! “𝐄𝐯𝐨𝐥𝐯𝐢𝐧𝐠 𝐏𝐥𝐚𝐲𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲𝐬: 𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐕𝐈𝐏 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭”🚀 In our latest blog, Operations Manager Clayton Bakker dives into how VIP Management and Consultative Support can 𝐝𝐫𝐢𝐯𝐞 𝐩𝐥𝐚𝐲𝐞𝐫 𝐥𝐨𝐲𝐚𝐥𝐭𝐲 𝐚𝐧𝐝 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐋𝐢𝐟𝐞𝐭𝐢𝐦𝐞 𝐕𝐚𝐥𝐮𝐞 (𝐋𝐓𝐕). Learn about the shift from technical assistance to strategic guidance, and how this 𝐢𝐦𝐩𝐚𝐜𝐭𝐬 𝐩𝐥𝐚𝐲𝐞𝐫 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧. Read the full blog below and let us hear your thoughts on the topic! 👇 #Customerexperience #CX #Gamingindustry #Data

🚀 Next week, 5CA is proud to be a silver sponsor at the 𝐆𝐚𝐦𝐞 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐅𝐨𝐫𝐮𝐦 𝐢𝐧 𝐀𝐦𝐬𝐭𝐞𝐫𝐝𝐚𝐦, hosting the Player Support and Community Management track!   Join us as our CTO & COO, David Bos, explores 𝐡𝐨𝐰 𝐀𝐈 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐜𝐚𝐧 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐲𝐞𝐫 𝐋𝐨𝐲𝐚𝐥𝐭𝐲 𝐚𝐧𝐝 𝐋𝐢𝐟𝐞𝐭𝐢𝐦𝐞 𝐕𝐚𝐥𝐮𝐞 (𝐋𝐓𝐕) — crucial in today's gaming industry, where the focus is on keeping players engaged. Discover how these innovations 𝐝𝐫𝐢𝐯𝐞 𝐡𝐢𝐠𝐡𝐞𝐫 𝐩𝐥𝐚𝐲𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐚 𝐬𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐩𝐥𝐚𝐲𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞.   Don't miss this opportunity to get ahead in the game! Come and join our presentation at the Game Quality Forum 2024.    📅 26th of June, 11.50 AM CET   Get your tickets here -> https://bit.ly/49shgER #GQF #Customerexperience #CX #AI #Data Jan Betz Elliot Hollander Rory Stark ( W F H 🏡 ) Lisa van Hesteren 🎮 Ozan Tural Nicoletta Mura Joep de Jong

📢 5CA is a silver sponsor at the 𝐆𝐚𝐦𝐞 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐅𝐨𝐫𝐮𝐦 𝐆𝐥𝐨𝐛𝐚𝐥 2024, and we're hosting the Player Support & Community track! 🎮 In our latest research, "How Quality PX Impacts In-Game Bottom Line Results", we've established a strong connection between 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐩𝐥𝐚𝐲𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐩𝐥𝐚𝐲𝐞𝐫 𝐥𝐨𝐲𝐚𝐥𝐭𝐲, 𝐚𝐧𝐝 𝐋𝐓𝐕. To dive deeper into these insights, join us for a presentation by 5CA’s Operations Director Nicoletta Mura, on 𝐉𝐮𝐧𝐞 26𝐭𝐡 𝐚𝐭 11.50 𝐀𝐌 𝐂𝐄𝐓 𝐚𝐭 𝐆𝐐𝐅. Nicoletta will explore: - VIP Management, Proactive Support & Community Management 𝐭𝐨 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐥𝐨𝐲𝐚𝐥𝐭𝐲 𝐚𝐧𝐝 𝐋𝐓𝐕. - 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐬𝐭𝐞𝐩𝐬 to get started today. Don't miss this opportunity to gain valuable knowledge on engaging your players and retaining them. We look forward to seeing you there! In case you didn’t yet, get your ticket here: https://bit.ly/49shgER #GQF #PlayerSupport #GamingIndustry #CustomerExperience #CX Jan Betz Elliot Hollander Rory Stark ( W F H 🏡 ) David Bos Lisa van Hesteren 🎮 Ozan Tural Joep de Jong

𝐍𝐞𝐰 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬! 🎮 📊 Discover how players 𝐰𝐡𝐨 𝐬𝐮𝐛𝐦𝐢𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 𝐚𝐫𝐞 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐞𝐧𝐠𝐚𝐠𝐞𝐝 𝐮𝐬𝐞𝐫𝐬, in our latest research, "How Quality Support Impacts In-game Bottom Line Results" - a research of 80.000 support tickets. Dive into our carousel to see how these engaged players 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐞 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭𝐥𝐲 𝐭𝐨 𝐠𝐚𝐦𝐞 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 and evolving support needs. 🔍 𝐊𝐞𝐲 𝐅𝐢𝐧𝐝𝐢𝐧𝐠𝐬: - Engaged players and their impact on support. - Insights from data on ticket volume and retention. - Changing needs of players as they progress. Download the full report to explore all the insights and strategies below! #customerexperience #CX #gamingindustry #data