Yellow.ai

Are CX leaders strengthening their agent-first strategies with advanced AI, or pivoting to an AI-first approach? Unlock insights from 200 leaders: https://lnkd.in/gFwFkjGZ Our latest report: Betting big on AI-first insights from customer service leaders, is based on inputs from 200 industry experts across 12 sectors in North America during Customer Contact Week 2024, to understand the current role of AI in customer service. Our comprehensive report reveals how North America’s CX pioneers are embracing an AI-first future. Key Insights from the Report: ↳ AI adoption surge: 84.5% of respondents are planning to or are already integrating AI into their customer service operations. ↳ Primary drivers: Increasing efficiency (74.7%), enhancing customer satisfaction (73.2%), and reducing operational costs (66.7%). ↳ Significant challenge: 67% cite integration with existing systems as the main obstacle. Unlock invaluable data and benchmark strategies for optimizing efficiency and cost-effectiveness. And more! Gain actionable insights to stay ahead in the AI-driven customer service landscape. Click the link to download the full report : https://lnkd.in/gneJPaG8? Raghu Ravinutala | Rashid Khan | Jaya Kishore Reddy Gollareddy | Puneet Arora | Vikas Bhambri | Varun Vijayagha | Patrick Yoon | Henrik Petersen MarTech Series #customerservice #generativeAI #CCWVegas

🎉 BIG NEWS! We are excited to announce that Yellow.ai has been designated as a specialized/certified Conversational AI Partner through the Amazon Web Services (AWS) AI Competency Program! This attests to our technical expertise and extensive market presence in the #ConversationalAI industry. Enterprise customers can now leverage Yellow.ai to: ✅ Automate their customer service with accurate, faster and human-like conversations ✅ Enable secure, customized experiences with conversations personalized to user insights ✅ Provide consistent and contextual interactions across 35 text and voice chanels Learn more: https://lnkd.in/gESqcGeQ Elayne Wang | Prashanth VR | Matt Nagle | Gabriela Drobota Rashid Khan | Jaya Kishore Reddy Gollareddy | Raghu Ravinutala | Madhav Chinta | Puneet Arora #generativeAI #techpartnership

🇲🇽 ¡Gracias México! We had a great time at SAP Now: Expo Santa fe! Booth S12 was a hive of activity, buzzing with enthusiastic attendees, captivating conversations, and game-changing solutions. We extend our gratitude to the entire SAP team for having us. Stoked to be shaping the future of memorable conversations, together 🎉 We’ll see you in the next one! Teresa Hoffmeister | Hernan Stia | Matheus Souza | Ana Samaniego | Daniela Staines | Isabel Camargo Martínez Varun Vijayagha | Denisse Renteria | Ritrisha Baruah | Deepak Jose   PS: Missed us at the event? Book a strategic 1:1 with our experts here: https://lnkd.in/gzk3Asws #SAPNow #customerservice #generativeAI #customersupport #AIchatbots

🚀 Stoked to be mentioned in the 2024 CRM Top 100 issue by Destination CRM The 6th edition focuses on how the hype around an AI-first approach is not just talk, but an integral part of CRM for enterprises. Click to read how AI and related technologies are shaping the present and future of service, marketing, and sales interactions, and how partnering with the right vendor can help you get ahead: https://lnkd.in/eDeprYv7 Raghu Ravinutala | Jaya Kishore Reddy Gollareddy | Rashid Khan #CRM #customerservice #AIchatbots

Imagine spending TRILLIONS of $$$ whilst still putting your customers on hold. That’s the reality of the current #customerservice landscape. Catch Varun Vijayagha, SVP & Head - Global Partnerships, Yellow.ai, for a masterclass on how AI-first automation is disrupting the status quo and providing enterprises with the opportunities to get ahead. Join us at Partner Zone 3 to discover: ✅ How to automate the entire customer journey across 35 text and voice channels ✅ Key self-serve use cases tailored for industries like retail, manufacturing, and utilities ✅ Seamless integration with SAP’s top offerings: Ariba, Hana, ERP, and C4C 📅 Happening today – we’ll see you there! Teresa Hoffmeister | Hernan Stia | Matheus Souza | Ana Samaniego | Daniela Staines | Isabel Camargo Martínez Denisse Renteria | Ritrisha Baruah | Deepak Jose #customersupport #supportautomation #AIadoption

🏆 👏 A resounding applause to all the winners of Yellow.ai Bot Awards at #ConversateMalaysia! At Yellow.ai, we are proud to be a part of each of your digital transformation journeys, working together towards bringing the best of AI-first automation to the forefront of customer experience. Kudos to the team and here’s to many more wins, together! 🎉 #Conversate2024 #customerexperience #generativeAI

👋 Hola Santa Fe! We’ll be at SAP NOW Mexico 😎 Come find us at S12 to understand how our #generativeAI powered solutions are transforming customer interactions across multiple languages and channels. Nos vemos allí mañana! Teresa Hoffmeister | Hernan Stia | Matheus Souza | Ana Samaniego | Daniela Staines | Isabel Camargo Martínez Varun Vijayagha | Denisse Renteria | Ritrisha Baruah | Deepak Jose #customerservice #AIautomation #AIchatbots

📸 from Customer Service Roundtable, Singapore chapter! Collaborating with Master Concept Group and Amazon Web Services (AWS), the team had a great time engaging in insightful discussions and networking with AI enthusiasts and industry experts. Key talking points include: ↳ State of customer service landscape in SEA, with highlights on latest innovations and success stories around Generative AI and advanced LLMs. ↳ Future roadmap of Yellow.ai and AWS to ensure customer support excellence. ↳ Impactful customer journeys of Yellow.ai’s AI-first support across voice, chat, and email channels. Thanks to everyone who joined us, Singapore, you were great! ▶️ Missed the event or wish to learn more? Get in touch with our experts to unlock the magic of AI-first: https://lnkd.in/gUBjdm48 #customerservice #AIchatbots #VoiceAI #generativeAI

How do you unlock the hidden power of CFO-CRO collaboration? Puneet & Melissa dive deep into the topic on the latest episode of the CFO Show! Tune in to learn more about: ↳ Understanding the role of CROs ↳ Importance of CRO-CFO collaboration ↳ Role of revenue operations today ↳ And tips for CFO & CROs for success All this and more, watch here: https://lnkd.in/g7pN7T7V Featuring: Puneet Arora, Global President, Yellow.ai Melissa Howatson, CFO, Vena Solutions #CRO #revenueops The CFO Show

🇲🇾🚀 Terima kasih, Kuala Lumpur! We're still buzzing from the energy of our premier leaders summit, #ConversateMalaysia! With over 150 attendees from 70 enterprises spread across 10 different industries, this vibrant gathering was a melting pot of insights, innovation, and inspiration around the transformative power of #generativeAI in customer service. Glance through our exclusive album 📸 which takes you right into the heart of this unforgettable event! From engaging panel discussions to deep dive sessions with industry experts and thought leaders, it was all about redefining customer experiences with AI-first automation. 🎉Cheers to everyone involved. See you in the next edition! #Conversate2024 #customerservice #terimakasih