Transform your service operations from reactive to proactive
Empower service teams to deliver exceptional support experiences faster
with smart automations that leverage the power of AI.
Empower service teams to deliver exceptional support experiences faster
with smart automations that leverage the power of AI.
Enable customers to solve common issues on their own so agents can focus on critical issues.
Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.
Speed up ticket handling and reduce manual work with automatic assignment to relevant agent or team.
Solve a wider range of issues with AI assistance that pulls relevant knowledge and minimizes unnecessary escalations and delays.
Automate replies, follow-ups, and more to speed up communication between agents, customers, and all of your stakeholders.
Monitor your entire service operations performance to detect issues before they escalate and identify areas for improvement.
Effortlessly create automated service processes that span the organization and can be quickly adapted as needed — without expensive developer or implementation costs.
Enjoy an intuitive user interface and out-of-the-box solutions that ignite quick setup and lightning-fast time to value.
Create a seamless connection across the organization between service desks and their data, tools, and people to maximize resources and boost efficiency.
Bridge the gap between tickets and larger scale service initiatives by managing them in one place.
Connect service management with organizational resources like assets, knowledge base, directories, inventory, and more.
Replace messy email threads with in-platform communication to connect internal and external stakeholders.
Bridge the gap between tickets and larger scale service initiatives by managing them in one place.
Bridge the gap between tickets and larger scale service initiatives by managing them in one place.
Bridge the gap between tickets and larger scale service initiatives by managing them in one place.
monday service is built for streamlining exceptional service delivery across the organization. Customize and scale your service operations with unmatched ease of use, no-code automations, and robust AI.
ESM stands for Enterprise Service Management. It refers to the practice of applying service management principles and processes across an entire organization, beyond the IT department. ESM aims to improve and streamline services across various departments, such as HR, Finance, Facilities, and more, by adopting service-oriented approaches, tools, and technologies.
ITSM (IT service management) is the process in which IT teams deliver their services to customers.
ITSM software provides efficient tools and capabilities to streamline the process of delivering IT services, and improve the quality of service provided.
The best ITSM software is one whose features best suit your organization and its goals. monday service offers a holistic, yet strategic management platform with user friendly features that foster digital transformation.
monday service is the choice for companies of all sizes who want to deliver exceptional service with less friction, due to its user-friendly interface, customization capabilities that don’t require development, and smart automations and AI. It goes beyond traditional offerings by serving as a versatile, complete platform for managing cross-organizational projects, organizational resources, and facilitating collaboration with both internal and external stakeholders.
Incident management is the process of identifying and resolving critical events that pose a threat within your organization, in order to prevent or minimize disruption to your services.
A service level agreement is the contract between a service provider and customer, detailing components such as the level of commitment, responsibility, and terms of service being provided.