Customer Story: AWL

AWL, a leader in smart machine manufacturing, faced challenges in maintaining production efficiency due to inefficient knowledge sharing across locations worldwide. Jeroen Ijskens, Operational Excellence Engineer at AWL, shared that traditional methods such as Word and PowerPoint resulted in outdated or missing instructions, leading to inefficiencies. To overcome this, AWL turned to Manual.to, a platform that met their needs for quick, multilingual, and real-time instruction updates.

By adopting Manual.to, AWL streamlined its production processes. Instructions are now accessible and easily updated by engineers, ensuring that all locations have the most accurate information. This shift has greatly improved production efficiency, as new and experienced staff can access up-to-date assembly instructions and quick fact checks instantly. The platform’s user-friendly editor allows real-time updates, helping engineers share knowledge quickly across continents.

Manual.to has also worked closely with AWL’s IT department to ensure security, making it a trusted solution used globally. The tool is now an essential part of AWL’s operations, with even senior technicians relying on it for efficient knowledge management. This collaboration has not only enhanced AWL’s production efficiency but has also set the company on a path toward a smarter, more effective future.

Jeroen emphasized that with Manual.to, AWL has laid a strong foundation for long-term success, solving both current and future challenges. Their partnership with Manual.to ensures continuous support, whether technical or practical, making it a valuable asset for driving operational excellence.