Yep, this. What the hell do people think desk jobs consist of? Even if you're just forwarding paperwork you need to know your shit, because that paperwork can mean a license for a local small business owner, for example, or making sure a kid gets extra assistance at school. You don't wanna fuck that up, right? Then you gotta know your shit, and not talk out of your ass.
And that's not even talking about being, say, a tax consultant or lawyer, this is "only" about being a "paper pusher" who takes in applications and forwards them to the right person. Or who takes in invoices and makes sure they're paid on time, which will ensure the survival of the businesses that your company is doing business with.
Just because it's not heavy physical labor doesn't mean it's unskilled.
And I know this says "passable", but still, pushing one paper somewhere wrong can fuck up a person's application for insurance payout, or a craftsperson's income and existence, y'know, existential shit like that.
Let's focus our ire the right way. Give the bosses shit, not your fellow worker.