It seems like a cute game. I wanted to play it today, because it finally snowed. Too bad it didn't work :(. I tried restarting my desktop and re-installing it a few times.
update: unity player does not run with citrix workspace
Sadly, I'm not familliar with citrix, I can't really help you on that one, I'd send your a refund, but I believe for that you need to ask itch itself =/
