The tutorial at the beginning was very good. After the tutorial i felt well prepared but then there where to much costumers and i felt overwhelmed. Maybe slow down the customer rate at start and increase it more over time. Nice game. I had fun playing it! :)
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There actually is a difficulty ramping component! Every 30 seconds or so, one of the "difficulty parameters" increase. Those parameters are customer spawn rate, customer order count frequencies, custom patience loss rates, and customer reputation penalties - up to a maximum difficulty cap. I think showing this "current difficulty level" somewhere would definitely have been a useful piece of information to put in the UI somewhere, since right now that mechanic is totally invisible. And also, maybe the starting difficulty level should have been a bit lower, just to make the game more accessible.
Thanks so much for playing my game and for the feedback, it means a lot! :)