Experientia

Hiuman: AI and Humanity Artificial intelligence, power and social control, a video documentary of what AI could mean for humanity, directed by Tonje Hessen Schei An updated 47' version (dated 2023) of the original 99' film (iHUMANfilm.com, 2019) is now available for free on Aljazeera English https://lnkd.in/dHmWQinh

I expect that this is only my first foray into articulating my thoughts around this, and that my ideas will continue to evolve as the technology and my understanding of it matures, and as I listen to others who approach it from a different point of view to my own. Please see the first comment for a link to the full post, and I do want to know what your comments are!

🎙 The latest episode of "If U Seek!" is out! Guess who the speaker is?! I talked about cognitive psychology, behavioral design, and digital experiences. Curious about how behavioral science can boost User Experience? Tune in! Thanks to Layshi Curbelo and Useberry for having me - it was a blast! 🔥 🎧 Check it out here: www.useberry.com/podcast Spotify: https://l1nk.dev/oH7ty Youtube Music: https://l1nq.com/8bRRZ Apple Podcasts: https://l1nk.dev/wQYv7 #podcast #cognitivepsychology #behavioralScience #UserExperience #IFUSEEK #ux #behavioraldesign #uxresearch #userresearch #useberry UniCredit

🎙 The latest episode of "If U Seek!" is out! Guess who the speaker is?! I talked about cognitive psychology, behavioral design, and digital experiences. Curious about how behavioral science can boost User Experience? Tune in! Thanks to Layshi Curbelo and Useberry for having me - it was a blast! 🔥 🎧 Check it out here: www.useberry.com/podcast Spotify: https://l1nk.dev/oH7ty Youtube Music: https://l1nq.com/8bRRZ Apple Podcasts: https://l1nk.dev/wQYv7 #podcast #cognitivepsychology #behavioralScience #UserExperience #IFUSEEK #ux #behavioraldesign #uxresearch #userresearch #useberry UniCredit

An all-time low in CX quality. https://lnkd.in/dApEP2NV Forrester on #enshittification

#nextquarterism #shorttermism Excerpts from two very aligned articles, one about #marketing by Sophie Ozoux in Fast Company (USA) and one about #politics by Julia Lorenz and Ann-Kristin Tlusty in DIE ZEIT (Germany) https://lnkd.in/dFwP5ghT https://lnkd.in/dYKz3E93 (excerpt translated in English)

In a longer reflective piece, Marzia Aricò reflects on the current state (or crisis) of service design and envisions four emerging roles for service designers going forward: designing for trust, entrepreneurship, designing with a focus on organisations and their stakeholders, and designing for sustainability. She also argues that domain expertise is now essential, and generalism increasingly irrelevant. https://lnkd.in/dUE9Pt7q

Why is the implementation of #AI/ #ChatGPT in cars always just about navigation and entertainment? Latest example is the #Kia EV3 (https://lnkd.in/edzaUUyH) UX research points to much more relevant scenarios that could provide value to drivers in their daily lives.

Claire Jin di Conifer Research sottolinea che la "fear of missing out" (FOMO) sta spingendo molte aziende a inserire l' #IA in ogni funzionalità del prodotto. Questo approccio incentrato sulla tecnologia rischia di mettere in ombra un obiettivo fondamentale dello sviluppo di un prodotto: creare soluzioni che risolvano realmente i problemi degli utenti e soddisfino le loro esigenze. Jin sostiene (e noi siamo d'accordo) che lanciarsi in soluzioni basate sull'IA senza comprendere le esigenze degli utenti, definire chiaramente i problemi e valutare le applicazioni appropriate dell'IA può spesso portare a risultati deludenti. In alcuni casi, soprattutto quando le soluzioni di IA vengono utilizzate senza sufficienti garanzie in aree sensibili come l'assistenza sanitaria, le conseguenze possono essere decisamente pericolose, con rischi per la privacy, la sicurezza e il benessere degli utenti. L'articolo si concentra soprattutto sui servizi online e sulle app e suggerisce alcuni validi metodi di ricerca UX. La logica complessiva si applica altrettanto bene alla integrazione dell'IA nei beni di consumo o nelle interfacce delle automobili, e anche al modo in cui l'IA viene implementata all'interno delle organizzazioni (e al modo in cui ciò influisce sulle questioni di fiducia, controllo e privacy). https://lnkd.in/dWfvaNEi

Claire Jin of Conifer Research points out that fear of missing out (FOMO) is driving many companies to embed #AI into every product feature. This technology-centric approach risks overshadowing a fundamental goal of product development: to create solutions that genuinely solve user problems and meet their needs. She argues (and we agree) that rushing into AI-powered solutions without understanding user needs, clearly defining problems, and evaluating AI’s appropriate applications can often lead to disappointing results. In some cases, especially when AI solutions are used without sufficient safeguards in sensitive areas like healthcare, the consequences can be outright dangerous, posing risks to user privacy, safety, and well-being. The article focuses very much on online services and apps, and suggests some valid UX research methods. The overall logic applies equally well to building AI into consumer goods or car interfaces, and also to how AI is implemented within organizations (on how that impacts issues of trust, control, and privacy). https://lnkd.in/dWfvaNEi