Yellow.ai for Partners

🎉 BIG NEWS! We are excited to announce that Yellow.ai has been designated as a specialized/certified Conversational AI Partner through the Amazon Web Services (AWS) AI Competency Program! This attests to our technical expertise and extensive market presence in the #ConversationalAI industry. Enterprise customers can now leverage Yellow.ai to: ✅ Automate their customer service with accurate, faster and human-like conversations ✅ Enable secure, customized experiences with conversations personalized to user insights ✅ Provide consistent and contextual interactions across 35 text and voice chanels Learn more: https://lnkd.in/gESqcGeQ Elayne Wang | Prashanth VR | Matt Nagle | Gabriela Drobota Rashid Khan | Jaya Kishore Reddy Gollareddy | Raghu Ravinutala | Madhav Chinta | Puneet Arora #generativeAI #techpartnership

🇲🇽 ¡Gracias México! We had a great time at SAP Now: Expo Santa fe! Booth S12 was a hive of activity, buzzing with enthusiastic attendees, captivating conversations, and game-changing solutions. We extend our gratitude to the entire SAP team for having us. Stoked to be shaping the future of memorable conversations, together 🎉 We’ll see you in the next one! Teresa Hoffmeister | Hernan Stia | Matheus Souza | Ana Samaniego | Daniela Staines | Isabel Camargo Martínez Varun Vijayagha | Denisse Renteria | Ritrisha Baruah | Deepak Jose   PS: Missed us at the event? Book a strategic 1:1 with our experts here: https://lnkd.in/gzk3Asws #SAPNow #customerservice #generativeAI #customersupport #AIchatbots

🏆 👏 A resounding applause to all the winners of Yellow.ai Bot Awards at #ConversateMalaysia! At Yellow.ai, we are proud to be a part of each of your digital transformation journeys, working together towards bringing the best of AI-first automation to the forefront of customer experience. Kudos to the team and here’s to many more wins, together! 🎉 #Conversate2024 #customerexperience #generativeAI

📸 from Customer Service Roundtable, Singapore chapter! Collaborating with Master Concept Group and Amazon Web Services (AWS), the team had a great time engaging in insightful discussions and networking with AI enthusiasts and industry experts. Key talking points include: ↳ State of customer service landscape in SEA, with highlights on latest innovations and success stories around Generative AI and advanced LLMs. ↳ Future roadmap of Yellow.ai and AWS to ensure customer support excellence. ↳ Impactful customer journeys of Yellow.ai’s AI-first support across voice, chat, and email channels. Thanks to everyone who joined us, Singapore, you were great! ▶️ Missed the event or wish to learn more? Get in touch with our experts to unlock the magic of AI-first: https://lnkd.in/gUBjdm48 #customerservice #AIchatbots #VoiceAI #generativeAI

🇲🇾🚀 Terima kasih, Kuala Lumpur! We're still buzzing from the energy of our premier leaders summit, #ConversateMalaysia! With over 150 attendees from 70 enterprises spread across 10 different industries, this vibrant gathering was a melting pot of insights, innovation, and inspiration around the transformative power of #generativeAI in customer service. Glance through our exclusive album 📸 which takes you right into the heart of this unforgettable event! From engaging panel discussions to deep dive sessions with industry experts and thought leaders, it was all about redefining customer experiences with AI-first automation. 🎉Cheers to everyone involved. See you in the next edition! #Conversate2024 #customerservice #terimakasih

📈⭐ Thrilled to announce that Yellow.ai is recognized as a Major Contender in the Conversational AI Products PEAK Matrix® Assessment 2024 by Everest Group. The Everest Group PEAK Matrix® is a proprietary framework for assessment of market impact and vision & capability. This year’s report features 25 #conversationalAI technology vendors and is aimed to help buyers select the right-fit technology vendors for their needs. 💛 We’re grateful for the love and support each of our customers, partners and the #YellowTribe have shown us and are super excited for the road ahead. Here’s to continuing our efforts in shaping the future of memorable conversations, together! Raghu Ravinutala | Rashid Khan | Jaya Kishore Reddy Gollareddy | Puneet Arora | Steffi Aroti Deori #PEAKMatrix #customerservice

Are CX leaders strengthening their agent-first strategies with advanced AI, or pivoting to an AI-first approach? Unlock insights from 200 leaders: https://lnkd.in/gFwFkjGZ Our latest report: Betting big on AI-first insights from customer service leaders, is based on inputs from 200 industry experts across 12 sectors in North America during Customer Contact Week 2024, to understand the current role of AI in customer service. Our comprehensive report reveals how North America’s CX pioneers are embracing an AI-first future. Key Insights from the Report: ↳ AI adoption surge: 84.5% of respondents are planning to or are already integrating AI into their customer service operations. ↳ Primary drivers: Increasing efficiency (74.7%), enhancing customer satisfaction (73.2%), and reducing operational costs (66.7%). ↳ Significant challenge: 67% cite integration with existing systems as the main obstacle. Unlock invaluable data and benchmark strategies for optimizing efficiency and cost-effectiveness. And more! Gain actionable insights to stay ahead in the AI-driven customer service landscape. Click the link to download the full report : https://lnkd.in/gneJPaG8? Raghu Ravinutala | Rashid Khan | Jaya Kishore Reddy Gollareddy | Puneet Arora | Vikas Bhambri | Varun Vijayagha | Patrick Yoon | Henrik Petersen MarTech Series #customerservice #generativeAI #CCWVegas

🇲🇾📸 Live from #ConversateMalaysia! Our premier leaders summit is in full-swing at the heart of Kuala Lumpur with our experts sharing their take on the future of #customerservice with an AI-first mindset Stay tuned for more! #generativeAI #customerexperience #Conversate2024

🚨 Conversate Malaysia 2024: Meet our star-studded speaker lineup! Experts across industries and functions are coming together at Conversate to explore how businesses can scale #customerservice with AI-first automation. Jumpa lagi! Featuring: 👉 OPENING KEYNOTE | Transforming customer service with AI-driven innovations  Rashid Khan, CPO & Co-founder, Yellow.ai 👉 CUSTOMER PANEL | CX 2.0: Insights into the future of customer support Viknes Rathakrishnan, VP Operations, CX, Logistics, Photobook Worldwide Alexia Leong, CX Head, AirAsia Moderated by Haren Chelle, VP - APAC, Yellow.ai 👉 PARTNER KEYNOTE | Reimagining customer experience using AI agents in cybersecurity Shihan Annon, Chief Visionary Officer, EGUARDIAN 👉 CUSTOMER PANEL | Innovating CX across key industry verticals Ivan Ong, Head of Product, iCar Asia (Powered by CARSOME) Gwen Yap, Regional Marketing Head, Columbia Asia Malaysia Moderated by Fairuz Zulkifli, Sr. Manager - Enterprise Sales, Yellow.ai 👉 PARTNER PANEL | Leveraging generative AI for personalized experiences  Aayush Bhargava, Sales Director, BFSI, ASEAN, Nityo Infotech Jayvin, Chief Executive Officer, 1Lynx Solutions Mudzaffar Abdul Majid, Chief Technology Officer, Rogue Asia Sdn. Bhd. Mahmoud Fares, Sales Manager, Master Concept Group  Moderated by Suga Priya Thanikaimani, Assoc. Director - Alliances & Partnerships, Yellow.ai 👉 CLOSING KEYNOTE | Ahead of the curve: Navigating the future of AI-first automation Bikram Mazumdar, SVP Sales - International Business, Yellow.ai #ConversateMalaysia #generativeAI #Conversate2024

EGUARDIAN is proud to announce that we are the Platinum Sponsor for #ConversateMalaysia, hosted by our partner Yellow.ai! With over two decades of excellence as a leading value-added distributor and technology enabler in APAC, we are thrilled to bring our expertise in Cyber Security, Data Center Networking, and Digital Transformation to this premier summit. Join us in Kuala Lumpur to explore the future of AI-driven customer service and witness our innovation firsthand! 🇲🇾 Don't miss out: https://lnkd.in/gXRUueiP Suga Priya Thanikaimani | Paritosh Gandhi | Haren Chelle | Mafaz Fahrid | Shervin Janze | Robin Zaman | Ganguli Rajapaksha | Yellow.ai #Conversate #CustomerService #GenerativeAI #CustomerSupport #EGUARDIAN #Innovation #TechLeaders #EGUARDIAN