In a fiercely competitive industry, exceptional customer support is the key differentiator. At Firstsource, we are harnessing the power of #ArtificialIntelligence, particularly #GenerativeAI (GenAI), to revolutionize customer experiences and deliver: • 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 𝗯𝗮𝘀𝗲𝗱 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗻𝗲𝗲𝗱𝘀. • 𝗣𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝘃𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗮𝘁 𝗮𝗻𝘁𝗶𝗰𝗶𝗽𝗮𝘁𝗲𝘀 𝗶𝘀𝘀𝘂𝗲𝘀 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲𝘆 𝗵𝗮𝗽𝗽𝗲𝗻. • 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗰𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁, 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲. The result? Happier, more loyal customers. Click here to read the latest blog by Dax Lopes our VP of Business Development, to learn more about how #AI is reshaping customer support: https://lnkd.in/gTASrBpr #TelecomAI #CustomerExperience #Innovation #FutureofCX #GenerativeAI #Telecom #DigitalTransformation #TechInEverythingWeDo
Firstsource
Outsourcing and Offshoring Consulting
Mumbai, MH 197,321 followers
#WeMakeItHappen - for our clients, colleagues and communities!
About us
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries. One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940 Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
- Website
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http://www.firstsource.com
External link for Firstsource
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001 employees
- Headquarters
- Mumbai, MH
- Type
- Public Company
- Founded
- 2001
- Specialties
- Collections Management, Business Transformation, Robotic Process Automation, Digitilization, Customer Experience, Data Processing, Data Analytics, GenAI, Technology, Digital Transformation, Healthcare, Mortgage, Communication, Media, Trust&Safety, BFS, HPHS, and Business Process Services
Locations
Employees at Firstsource
Updates
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"The meaning of life is to find your gift. The purpose of life is to give it away." - Pablo Picasso Our #SourceOfGood champions have once again spread joy, this time with the children and adults at the Cerebral Palsy Association of India (CPAI), an NGO partner dedicated to providing special education for individuals with cerebral palsy. From vibrant art and craft sessions that spark creativity to lively dance sessions that rejuvenate the mind and body, our commitment to delivering valuable experiences shines through every heartfelt interaction. At Firstsource, we’re committed to creating a nurturing and an empowering environment to deepen our societal engagement with a goal of improving lives and livelihood of communities on a sustainable basis. Seeing the smiles and feeling the joy of those we connect with is a beautiful reminder of why we do what we do. Together, we’re making a difference, one meaningful moment at a time. #ESGAtFirstsource #CSRAtFirstsource #WeMakeItHappen | Shahul Karim | Sankara Mahalingam (he/him) | Komal Rathi | Floran Jayaraj | Preethi Prabhu | Abid Hussain | Nelson Fernandes | Pascal Rajan |
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𝗛𝗮𝗽𝗽𝗲𝗻𝗶𝗻𝗴 𝗧𝗼𝗱𝗮𝘆! Hasit Trivedi, Chief Digital and AI Officer at Firstsource takes the stage at #nasscomAIConfluence2024 as a featured speaker in the pivotal panel discussion, "India's Blueprint for an AI Future." Joining industry leaders, Hasit will share key insights on the transformative potential of technology and the revolutionary power of AI for the future of business. We are thrilled to be part of these game-changing conversations that will pave the way for the future of technology!
Unveiling the speakers of #nasscomAIConlfuence2024! We are excited to have Hasit Trivedi of Firstsource, Subram Natarajan of Google, and Padmashree Shagrithaya of Capgemini as speakers for the panel discussion titled "India's Blueprint for an AI Future: From a tech perspective" at 𝒏𝒂𝒔𝒔𝒄𝒐𝒎 𝑨𝑰 𝑪𝒐𝒏𝒇𝒍𝒖𝒆𝒏𝒄𝒆. The session is moderated by Ankit Bose of nasscom ai. Save the date on your calendar now! 🗓 : July 24, 2024 📍 : Radisson Blu, Bengaluru Don't miss out on this incredible opportunity to be part of the AI revolution! 🎟 𝐁𝐨𝐨𝐤 𝐲𝐨𝐮𝐫 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 𝐧𝐨𝐰. 👇 🌐 For more details, visit our website: https://lnkd.in/gDmc2ni4 #nasscomai #nasscomAIGC2023 With nasscom, Sangeeta Gupta, Ankit Bose, Madhav Bissa, Sudeep Kumar Das, Aditya Yeluru, Praveen Mokkapati, Saikat Saha, PhD, Mekala V Reddy, Raj Shekhar, Shivnath Thukral, Sunil Abraham, Prachi Bhatia, Abhishek Jain, Meta, Ritika Jharia, Sujay Bhattacharya, Dhurai Ganesan, NTT DATA India, Cigniti Technologies, Seshasai Parisaboina, Sairam Vedam, Ankur Dasgupta, nasscom deeptech, nasscom insights, nasscom startups, nasscom member connect, nasscom SME Connect, MeitY- nasscom Center of Excellence
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We are happy to share that Dr. Craig Samitt is joining the #Firstsource advisory board! Dr. Craig Samitt, MD, MBA is a nationally recognized expert in healthcare transformation, care delivery, and policy. He is the Founder and CEO of ITO Advisors, advising various public and private corporations, federal agencies, health plans, and digital health organizations. With nearly three decades of experience, Dr. Samitt has led major healthcare organizations, including as President & CEO of Blue Cross and Blue Shield of Minnesota, EVP and Chief Clinical Officer at Anthem, and CEO of Dean Health System and Healthcare Partners. Named among Modern Healthcare’s “50 Most Influential Physician Executives and Leaders,” he also served as a Commissioner on MedPAC. Welcome aboard, Dr. Craig Samitt. We look forward to #MakeItHappen together! #AdvisoryBoard
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As we grow and expand our business verticals, a significant part of our technological innovation is dedicated to transforming our people practices to align with the evolving needs of our business. Our HR operating model was designed to enable more strategic work, clarify roles, address capability gaps, and ensure the HR team is structured appropriately. Explore the recent article by CIPD Ireland UK on organizational transformation, featuring key HR initiatives we've implemented to shape a more agile and responsive organization. #WeMakeItHappen #HRTransformation
Discover how organisations are transforming their HR operating model 📊 In the latest article from our #HROperatingModels series, we explore how organisations of various sizes are tackling the transformation of their HR structure. Including five current case studies, we share practical examples from organisations that are optimising their HR operating models (Firstsource, Homebase, Peabody, NatWest Group and Tesco). Learn how they tackle key trends, optimise structures, and drive efficiency in our latest guide➡ https://ow.ly/cpUB50SE4aM #CIPD #HR #People #Change #Operations #Guide #StrategicHR #HRCaseStudies #Peopleprofession
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We are thrilled to share that Firstsource is now a participant in the United Nations Global Compact (UNGC), 𝘁𝗵𝗲 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗰𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲 𝗶𝗻 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱. This is a significant step in our commitment to responsible and sustainable business practices and demonstrating them transparently. By aligning with the ten principles of the UNGC, we are dedicated to fostering a purpose-led business model that emphasizes environmental stewardship, social responsibility, and ethical governance. To know more, visit our profile on the UN Global Compact website: https://lnkd.in/g8Hd7M-y #ESGAtFirstsource #FirstsourceProud #UNGlobalCompact #ResponsibleBusiness #WeMakeItHappen | Ritesh Idnani | Pankaj Kapoor | Namitha Mukundan |
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We are supercharging our Trust & Safety offerings through a partnership with Verifymy, enabling a robust end-to-end suite of solutions. This collaboration brings cutting-edge Age Assurance and ID Verification solutions to our clients, ensuring seamless, global compliance and enabling age-appropriate experiences online. "Our partnership with Verifymy cements our comprehensive Trust & Safety solutions. Combining their innovative technology with our operational excellence, we offer unmatched age and identity verification services." – Karan Kapoor, Senior Vice President, Consumer and Enterprise Technology Operations, Firstsource. 📅 Meet our team at #TrustCon2024 to explore how our partnership with Verifymy can add value to your business. Gain insights and learn about our unique offerings. #Partnership #TrustSafety #AgeAssurance #IDVerification #Firstsource #Verifymy #TrustCon #WeMakeItHappen | João Anastácio | Alfiya Timorshina | Akash Pugalia |
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At Firstsource, we harness #TechInEverythingWeDo, empowering our clients to stay ahead by: • Crafting domain-led solutions • Boosting service levels and scalability with composable operations • Leveraging AI to derive insights, enhance productivity and customer interactions Explore our latest innovation, the Mortgage Surge Playbook, and gain crucial insights into the upcoming market demand surge, its unique characteristics, and strategic responses needed for success. Curious to know how #WeMakeItHappen? Click here: https://lnkd.in/gkFbArHB #MortgageSurge #Leadership | Vivek Sharma | John Sarris | Srinivas Vijayaraghavan | Jeanette Fitzgerald | | Steve Parks | Jeanette Arnholt | Scott Jones | Aditi Bhandari | Matt Lichtner |
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Global elections are an easy avenue for the misuse of #AI, making it even more important for #Trust and #Safety teams to start alert and agile. Explore our blog to learn about advanced threat detection, stakeholder collaboration, and how AI can enhance security measures and election integrity: https://lnkd.in/g32Yf6Xg At #TrustCon2024, we're excited to share these and more innovative ideas on trust and safety. Connect with our leaders, João Anastácio, Practice Head - Trust & Safety, and Alfiya Timorshina, Vice President - Sales, to discuss our insights in person. 📅 Book your appointment today by reaching out to Joao at [email protected]. #ElectionSecurity #TrustAndSafety #AI #GlobalElections #CyberSecurity #TrustCon #WeMakeItHappen #TechInEverythingWeDo
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We are thrilled to welcome Ellen Sexton to the #Firstsource advisory board! Ellen is a proven executive with a stellar track record across healthcare, manufacturing, and aviation. Her dynamic leadership has driven growth, transformed organizations, and built high-performance teams. Currently the COO at Curative, Ellen has led groundbreaking initiatives in health insurance. In one of her previous roles, she developed a comprehensive care platform for 14 million members, offering dental, vision, and life benefits. As the CEO of UnitedHealthcare Wisconsin Medicaid, Ellen improved care quality and launched UnitedHealthcare’s Part D prescription drug program, signing up 5 million members in six weeks. Ellen serves on the Milwaukee Public Library Foundation Board, advises healthcare startups, and is a member of the Wisconsin Governor’s Health Equity Council. Welcome on board, Ellen. We are looking forward to #MakeItHappen together! #AdvisoryBoard