Convin

Are we too reliant on technology for smooth skies? 🛫💻 Recent global IT outages caused over 5,000 flight cancellations, leaving travelers stranded and airlines scrambling. The global IT outage was caused by a cybersecurity issue with CrowdStrike. The issue affected Microsoft Windows devices and led to widespread disruptions, including flight cancellations and manual operations at major airports in India. Major carriers like IndiGo, SpiceJet, Air India, Vistara, and Akasa Air were hit hard, highlighting the fragility of our tech-dependent systems. Imagine if airlines had a better way to handle such disruptions. In fact, there is a solution — AI-powered call center solutions can revolutionize crisis management. For instance, with AI, one can implement Proactive Problem Solving using specialized features. Want to learn more? Here is a quick read: https://bit.ly/4cMPW6T #techdisruptions #ai #convinai #customerexperience #airlineindustry #conversationintelligence #convin

We're proud to support the launch of 'Karobar', the entrepreneurship club at Christ University, Bangalore. A huge thank you to our very own Bharat Patidar, Co-Founder at Convin for serving as the chief guest and sharing his entrepreneurial wisdom. Excited to see the impactful ventures this club will create! #ChristUniversity #Entrepreneurship #Startup #Convin

Exciting innovation from our BFFs, Convin! 🚀 They've launched two AI solutions for BFSI: Real-time Agent Assist and Manager Assist, powered by their own in-house Large Language Model. This proprietary LLM is tailored for BFSI, addressing industry-specific challenges like miscommunication, mis-selling, and regulatory compliance. Convin reports promising early results, including improvements in sales, customer satisfaction, and operational efficiency. We're eager to see how these solutions perform at scale. We're proud to support Convin as they push the boundaries of AI in customer service. This could be a game-changer for tailored AI solutions in BFSI! Read more here: https://lnkd.in/gS2D7meb

NEGATIVE FEEDBACK is THE KEY TO CUSTOMER LOYALTY Here’s how… Imagine turning every negative comment from your customers into a chance to strengthen your relationship with them. Instead of fearing complaints, see them as a treasure trove of insights. Engage with customers, value their feedback, and make meaningful changes to build trust and loyalty. A proactive approach transforms negative experiences into positive outcomes. Below are some tips to build customer loyalty from negative experiences. 👇 #customerloyalty #feedback #cx #innovation #customerexperience #negativefeedback #empathy 

B2B's BEST-KEPT SECRET! Ever wondered how B2B companies are reshaping customer service? The answer is simple: GENERATIVE AI Here's what's happening: 1. Streamlined Efficiency: AI takes on routine tasks, letting agents focus on complex problems.      2. Human-Centric Service: AI supports agents in delivering more empathetic and personalized interactions. 3. Insightful Analytics: AI provides data-driven insights for smarter decision-making. 4. Continuous Innovation: AI and agents evolve together, constantly improving service quality. Learn how B2B companies use comprehensive analytics to provide top-notch customer service: https://bit.ly/3YfThXJ #ai #customerservice #b2b #innovation #cx #AI #convin #conversationintelligence

AFTER-CALL WORK SINKING YOUR TEAM’S PRODUCTIVITY? ⚓ Did you know that AI can not only keep your team’s productivity afloat but also help in achieving more conversions? Here’re some ways how AI helps: - Real-time call transcription and suggestions - AI summarization of calls that saves time and effort - Detects sentiments to keep track of the customers’ needs - Slashes the manual workload with 100% AI assistance This allows agents to focus on complex customer needs. Want to witness unprecedented productivity boosts? Here’s how Gen AI-powered solution helps reduce time spent in manual call summarization: https://bit.ly/3xM7Mrg #ai #convin #afterworkcall #afterwork #tasks #callcenter #conversationintelligence 

Is Gen Z Killing Customer Service? Millennials value empathy and human interaction. Gen Z? They demand speed and self-service. It's a generational tug-of-war! 💥 Millennials vs. Gen Z: Customer Service Preferences - Millennials: Prefer personalized, empathetic interactions. They like resolving issues through human chat or calls. - Gen Z: Opt for fast, efficient solutions. They lean towards apps, self-service portals, and instant resolutions. How GenAI Bridges the Gap? - Speed and Efficiency: Instant, accurate responses for Gen Z. - Empathy and Personalization: Tailored, human-like interactions for Millennials. GenAI is the ultimate peacekeeper, offering the best of both worlds ensuring no generation is left behind. Thoughts? Convin’s Gen-AI is capable of leveraging sentiments to bridge the gap. Learn how it can help you provide smarter customer service: https://bit.ly/3zCWW7x #customerservice #genz #millennials #genai #future #customersupport #convin #AI

Exciting news! We're thrilled to be representing Convin at the NBFC Fintech Summit 2024! Join us as we showcase the power of conversation intelligence in revolutionizing the fintech industry. Our AI-powered platform is designed to: 1. Boost Sales Conversions and Customer Satisfaction. 2. Improve Collection rate. 3. Streamline operations Let's connect and explore the future of fintech together! Ashish Santhalia Kushaal Verma Pranita Kakade Khushi Khater The Brainalytics #ConvinAI #NBFCFintechSummit #Fintech #ConversationIntelligence #CustomerExperience #SalesPerformance #Innovation #ConversationalAI

Excited to share that Convin is at the 𝐁𝐡𝐚𝐫𝐚𝐭 𝐍𝐁𝐅𝐂 𝐅𝐈𝐍𝐓𝐄𝐂𝐇 𝐒𝐮𝐦𝐦𝐢𝐭 𝐀𝐧𝐝 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟒! 🙌 Meet our team at our booth showcasing how Convin.ai's innovative solutions can transform your business operations and explore the latest advancements in the NBFC and Fintech sectors. - Uma Mahesh N: Demand Generation Lead - Pranita Kakade: Sr. Digital Marketing Specialist - Khushi Khater: Growth Consultant (Outbound and Inbound) Quick highlights of this summit: - In-depth Panel Discussions: Engaging sessions on the future of NBFCs and Fintech innovations. - Awards Ceremony: Celebrate the achievements of the top performers in the industry. We're eager to discuss how our solutions powered by conversation intelligence can enhance customer experiences, streamline operations, and drive growth for your business. Visit us and let's innovate together! #NBFC #fintech #summit #awards #innovation #networking #nbfcsummit #nbfc2023summit #conference #nbfcconference #convin

Excited to share that Convin is at the 𝐁𝐡𝐚𝐫𝐚𝐭 𝐍𝐁𝐅𝐂 𝐅𝐈𝐍𝐓𝐄𝐂𝐇 𝐒𝐮𝐦𝐦𝐢𝐭 𝐀𝐧𝐝 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟒! 🙌 If you’re at the event, do visit our booth exhibited by Uma Mahesh N Pranita Kakade and Khushi Khater. #NBFC #Fintech #Summit #Awards #Innovation #Networking #nbfcsummit #nbfc2023summit #conference #nbfcconference #convin #assetmanaging