Are we too reliant on technology for smooth skies? 🛫💻 Recent global IT outages caused over 5,000 flight cancellations, leaving travelers stranded and airlines scrambling. The global IT outage was caused by a cybersecurity issue with CrowdStrike. The issue affected Microsoft Windows devices and led to widespread disruptions, including flight cancellations and manual operations at major airports in India. Major carriers like IndiGo, SpiceJet, Air India, Vistara, and Akasa Air were hit hard, highlighting the fragility of our tech-dependent systems. Imagine if airlines had a better way to handle such disruptions. In fact, there is a solution — AI-powered call center solutions can revolutionize crisis management. For instance, with AI, one can implement Proactive Problem Solving using specialized features. Want to learn more? Here is a quick read: https://bit.ly/4cMPW6T #techdisruptions #ai #convinai #customerexperience #airlineindustry #conversationintelligence #convin
Convin
Software Development
Bengaluru, Karnataka 128,566 followers
Help contact centers improve agent performance, enhance CX and increase conversions with Conversation Intelligence.
About us
Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.
- Website
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https://convin.ai
External link for Convin
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Bengaluru, Karnataka
- Type
- Privately Held
- Founded
- 2020
Products
Convin
Speech Analytics Software
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Our products include: 1. Quality Management System (Free) 2. Automated Quality Assurance 3. Customer Intelligence 4. Automated Agent Coaching 5. Learning Management System 6. Conversation Intelligence Language Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages. Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them. The system supports both native and custom integrations.
Locations
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Primary
7TH MILE HOSUR ROAD,
A-BLOCK, AKR TECH PARK
Bengaluru, Karnataka 560068, IN
Employees at Convin
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Sunder Nookala
Early Stage VC @ Equirus
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Nishant Sinha
Co-Founder - ByteLearn, ex InstaSolv (acquired by Vedantu), Serial Entrepreneur, Startup Mentor, Angel Investor
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Rajesh Mane
Partner @ 100Unicorns | $100M early stage fund | Early Investor @ Pixis, VideoVerse, Renée, Zypp, Beardo & 180 startups | 2X Founder | LSE Alumni
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Siby Paulose
Product Designer (Remote) @Convin | Designing Conversation Intelligence Product to improve business outcomes | Design Consultant & Mentor|
Updates
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We're proud to support the launch of 'Karobar', the entrepreneurship club at Christ University, Bangalore. A huge thank you to our very own Bharat Patidar, Co-Founder at Convin for serving as the chief guest and sharing his entrepreneurial wisdom. Excited to see the impactful ventures this club will create! #ChristUniversity #Entrepreneurship #Startup #Convin
Honored to have been invited as the chief guest for the launch of 'Karobar', Christ University, Bangalore's entrepreneurship club. It was a fantastic event filled with energy and enthusiasm from the students. Sharing insights on starting a business and discussing the entrepreneurial journey was a fulfilling experience. Looking forward to seeing the club flourish and create impactful ventures. #entrepreneurship #startup #Convin
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Convin reposted this
Exciting innovation from our BFFs, Convin! 🚀 They've launched two AI solutions for BFSI: Real-time Agent Assist and Manager Assist, powered by their own in-house Large Language Model. This proprietary LLM is tailored for BFSI, addressing industry-specific challenges like miscommunication, mis-selling, and regulatory compliance. Convin reports promising early results, including improvements in sales, customer satisfaction, and operational efficiency. We're eager to see how these solutions perform at scale. We're proud to support Convin as they push the boundaries of AI in customer service. This could be a game-changer for tailored AI solutions in BFSI! Read more here: https://lnkd.in/gS2D7meb
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NEGATIVE FEEDBACK is THE KEY TO CUSTOMER LOYALTY Here’s how… Imagine turning every negative comment from your customers into a chance to strengthen your relationship with them. Instead of fearing complaints, see them as a treasure trove of insights. Engage with customers, value their feedback, and make meaningful changes to build trust and loyalty. A proactive approach transforms negative experiences into positive outcomes. Below are some tips to build customer loyalty from negative experiences. 👇 #customerloyalty #feedback #cx #innovation #customerexperience #negativefeedback #empathy
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B2B's BEST-KEPT SECRET! Ever wondered how B2B companies are reshaping customer service? The answer is simple: GENERATIVE AI Here's what's happening: 1. Streamlined Efficiency: AI takes on routine tasks, letting agents focus on complex problems. 2. Human-Centric Service: AI supports agents in delivering more empathetic and personalized interactions. 3. Insightful Analytics: AI provides data-driven insights for smarter decision-making. 4. Continuous Innovation: AI and agents evolve together, constantly improving service quality. Learn how B2B companies use comprehensive analytics to provide top-notch customer service: https://bit.ly/3YfThXJ #ai #customerservice #b2b #innovation #cx #AI #convin #conversationintelligence
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AFTER-CALL WORK SINKING YOUR TEAM’S PRODUCTIVITY? ⚓ Did you know that AI can not only keep your team’s productivity afloat but also help in achieving more conversions? Here’re some ways how AI helps: - Real-time call transcription and suggestions - AI summarization of calls that saves time and effort - Detects sentiments to keep track of the customers’ needs - Slashes the manual workload with 100% AI assistance This allows agents to focus on complex customer needs. Want to witness unprecedented productivity boosts? Here’s how Gen AI-powered solution helps reduce time spent in manual call summarization: https://bit.ly/3xM7Mrg #ai #convin #afterworkcall #afterwork #tasks #callcenter #conversationintelligence
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Is Gen Z Killing Customer Service? Millennials value empathy and human interaction. Gen Z? They demand speed and self-service. It's a generational tug-of-war! 💥 Millennials vs. Gen Z: Customer Service Preferences - Millennials: Prefer personalized, empathetic interactions. They like resolving issues through human chat or calls. - Gen Z: Opt for fast, efficient solutions. They lean towards apps, self-service portals, and instant resolutions. How GenAI Bridges the Gap? - Speed and Efficiency: Instant, accurate responses for Gen Z. - Empathy and Personalization: Tailored, human-like interactions for Millennials. GenAI is the ultimate peacekeeper, offering the best of both worlds ensuring no generation is left behind. Thoughts? Convin’s Gen-AI is capable of leveraging sentiments to bridge the gap. Learn how it can help you provide smarter customer service: https://bit.ly/3zCWW7x #customerservice #genz #millennials #genai #future #customersupport #convin #AI
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Convin reposted this
Exciting news! We're thrilled to be representing Convin at the NBFC Fintech Summit 2024! Join us as we showcase the power of conversation intelligence in revolutionizing the fintech industry. Our AI-powered platform is designed to: 1. Boost Sales Conversions and Customer Satisfaction. 2. Improve Collection rate. 3. Streamline operations Let's connect and explore the future of fintech together! Ashish Santhalia Kushaal Verma Pranita Kakade Khushi Khater The Brainalytics #ConvinAI #NBFCFintechSummit #Fintech #ConversationIntelligence #CustomerExperience #SalesPerformance #Innovation #ConversationalAI
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Excited to share that Convin is at the 𝐁𝐡𝐚𝐫𝐚𝐭 𝐍𝐁𝐅𝐂 𝐅𝐈𝐍𝐓𝐄𝐂𝐇 𝐒𝐮𝐦𝐦𝐢𝐭 𝐀𝐧𝐝 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟒! 🙌 Meet our team at our booth showcasing how Convin.ai's innovative solutions can transform your business operations and explore the latest advancements in the NBFC and Fintech sectors. - Uma Mahesh N: Demand Generation Lead - Pranita Kakade: Sr. Digital Marketing Specialist - Khushi Khater: Growth Consultant (Outbound and Inbound) Quick highlights of this summit: - In-depth Panel Discussions: Engaging sessions on the future of NBFCs and Fintech innovations. - Awards Ceremony: Celebrate the achievements of the top performers in the industry. We're eager to discuss how our solutions powered by conversation intelligence can enhance customer experiences, streamline operations, and drive growth for your business. Visit us and let's innovate together! #NBFC #fintech #summit #awards #innovation #networking #nbfcsummit #nbfc2023summit #conference #nbfcconference #convin
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Excited to share that Convin is at the 𝐁𝐡𝐚𝐫𝐚𝐭 𝐍𝐁𝐅𝐂 𝐅𝐈𝐍𝐓𝐄𝐂𝐇 𝐒𝐮𝐦𝐦𝐢𝐭 𝐀𝐧𝐝 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟒! 🙌 If you’re at the event, do visit our booth exhibited by Uma Mahesh N Pranita Kakade and Khushi Khater. #NBFC #Fintech #Summit #Awards #Innovation #Networking #nbfcsummit #nbfc2023summit #conference #nbfcconference #convin #assetmanaging
We welcome our Partners on board for 𝐁𝐡𝐚𝐫𝐚𝐭 𝐍𝐁𝐅𝐂 𝐅𝐈𝐍𝐓𝐄𝐂𝐇 𝐒𝐮𝐦𝐦𝐢𝐭 𝐀𝐧𝐝 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟒! || 𝟬𝟱𝘁𝗵 𝗝𝘂𝗹𝘆 𝟮𝟬𝟮𝟰, 𝗙𝗿𝗶𝗱𝗮𝘆 𝐚𝐭 𝗥𝗮𝗱𝗶𝘀𝘀𝗼𝗻 𝗕𝗹𝘂 𝗠𝘂𝗺𝗯𝗮𝗶 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗶𝗿𝗽𝗼𝗿𝘁 𝐬𝐭𝐚𝐫𝐭𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝟎𝟖:𝟑𝟎 𝐀𝐌 𝐭𝐨 𝟎𝟓:𝟑𝟎 𝐏𝐌 || Meet our Partners: Pennant Technologies Private Limited as Silver Partner M2P Fintech as Digital Lending Technology Partner Spocto X (A Yubi Company) as Collections Partner Convin as Exhibit Partner apna as Exhibit Partner AQM Technologies as Exhibit Partner Knight FinTech as Exhibit Partner TSS Consultancy Pvt Ltd as Exhibit Partner Legistify as Exhibit Partner Edenred India as Exhibit Partner Digital Lenders Association of India (DLAI) as Digital Lending Partner FIDC India as Supporting Partner CEO Insights as Media Partner 𝗪𝗵𝘆 𝗔𝘁𝘁𝗲𝗻𝗱? ✅ Gain insights from top industry experts ✅ Explore cutting-edge technologies and solutions ✅ Network with fellow professionals and potential partners ✅ Stay ahead of industry trends and challenges 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: 🔍 Keynote Presentations: Inspirational talks from thought leaders. 🔄 Panel Discussions: Engage in discussions on current issues and future trends. 🌐 Networking Opportunities: Connect with professionals from leading companies. Don't miss this unparalleled opportunity to stay at the forefront of the logistics and supply chain industry. Join us for a conference that promises to inspire, educate, and connect professionals from around the world. We eagerly anticipate welcoming 🙏 you to the 𝐁𝐡𝐚𝐫𝐚𝐭 𝐍𝐁𝐅𝐂 𝐅𝐈𝐍𝐓𝐄𝐂𝐇 𝐒𝐮𝐦𝐦𝐢𝐭 𝐀𝐧𝐝 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟒! Register Now: https://lnkd.in/gn3iyQDP EKTA C DUBE Harsh Mishraa Maaz Shaikh Aastha Chaubey Gauri Rumde zaara khan Riya Shetty Kalpana Bist VINAYAK MASURKAR Suraj Gupta Pooja Gupta #NBFC #Fintech #Summit #Awards #Innovation #Networking #nbfcsummit #nbfc2023summit #summit #conference #nbfcconference #assetmanaging #nbfc #nonbankingfinancialcompany #financesector #loanprovider #financialector #creditfacility #credit #loans #investment.