KMS Lighthouse

We’re #hiring a new Senior Back End Developer in Lisbon. Apply today or share this post with your network.

Getting excited about the next two weeks as the KMS Lighthouse roadshow kicks off its journey through 6 major cities across the US. Stay tuned for more updates to come! 📣📣

What a year! We love supporting our clients and showcasing their wonderful #knowledgemanagement success stories… that’s why we're super excited to announce that in partnership with Sky Italia, we have been recognised as finalists for both the 'Best Use of #AI' and '#CX Solution of the Year' categories at the Customer Centricity World Series #Awards 2024. A huge thanks and congratulations to our wonderful clients Simona Rossi and Valentina Ennas, and well done to the KMS Team including Doron Gower, Simon Sorrell and many more. Big thanks to the amazing Aryanna | Advanced Knowledge Management team for their collaboration on this project. Your hard work and dedication were key to its success! #finalists #congratulations #letswin

Live from the Microsoft Azure and KMS Lighthouse event in #Warsaw! A big thank you to our partners at eSky Group for sharing their journey and success story. Stay tuned for more updates and exciting GenAI features in our upcoming releases! Integral Solutions - Informatica Distributor

Most organizations now recognize the value of AI-powered call center solutions. And you’ve probably heard about how, once implemented, they improve customer satisfaction, enhance team productivity, and scalable operations. But how do you ensure you get the results you want from your investment in AI technology? While the potential is immense, success isn’t guaranteed without thoughtful planning and execution. Read the full article here : https://shorturl.at/q1vPj

It’s an honor to be recognized by The Stevie® Awards as Silver and Bronze winners in the first annual Stevie® Awards for Technology Excellence, “the Olympics for technology”. The two prestigious award wins include #Technology Breakthrough of the Year in the Business Technology Industry (SILVER), and Technical #Innovation of the Year in the #ArtificialIntelligence Industry (BRONZE).   These #awards recognize the world’s best accomplishments from individuals, teams, and organizations shaping the future of technology across all industry sectors. Read more about the 2024 competition and our success via our press release - https://lnkd.in/eA9V2CvQ #TheStevieAwards #StevieWinner2024 #knowledgemanagement #awardwinners

Lindsey Burke-Rodriguez, MBA is #hiring. Know anyone who might be interested?

The acceptable average wait time for a customer service agent to answer a call is about 30 seconds. For customers used to instant gratification, though, 30 seconds can feel considerably longer. Perceived wait times are a well-documented phenomenon in customer service. When customers call in with urgent issues or complaints and feel a company doesn’t care about their worries or concerns, they’re likely to abandon the call and, in worst-case scenarios, the brand itself. Read the full article here : https://shorturl.at/NQ2Rg

Great Gartner event discussing with leaders around generative AI. Exciting to represent the KMS Lighthouse team with Sagi Eliyahu and leadership from different organizations. Thanks for the invitation to share our thoughts!

New computer technologies have long enjoyed rapid and enthusiastic adoption by the public. Yet, history shows that not all these promising technologies were as trailblazing as they first appeared. For instance, the dot.com bubble of the late 1990s peaked and burst in early 2000, with many online shopping companies and several communications companies failing and shutting down. The meteoric rise and subsequent crash of many internet startups underscored the volatility and unpredictability of investing in and adopting emerging tech sectors without sustainable business policies and infrastructures. With artificial intelligence (AI) increasingly being applied to knowledge management (KM) technologies, organizations are eager to jump on the AI band wagon for handling data and insights..... Read the full article here : https://shorturl.at/D8mXu