It’s that time again! Get ready for another edition of Top Tip Tuesday with Rory Kitt 🎥 This week, Rory is breaking it down with a must-watch tutorial on how to delete an employee from Scorebuddy.👩💻 Don’t miss out on this valuable content—tune in, learn something new, and enhance your Scorebuddy experience! #TopTipTuesday #Scorebuddy #QA #contactcenter #callcenter #qualityassurance
Scorebuddy
IT Services and IT Consulting
Contact Center Quality Management - Save time, improve agent performance, enhance customer experience
About us
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.
- Website
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https://www.scorebuddyqa.com/
External link for Scorebuddy
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- Dublin 8
- Type
- Privately Held
- Founded
- 2001
- Specialties
- Employee Quality Assurance, Employee Quality Monitoring, Scorecards, Staff Quality Assurance, Staff Quality Monitoring, Agent Engagement, text analytics, training , LMS, contact center training, and learning & development
Products
![Click here to view Contact Center Quality Management]()
Contact Center Quality Management
Quality Management System (QMS) Software
Replace Spreadsheets with Flexible Scorecards that Adapt to Your Business Needs. 1. Create multiple tailored scorecard designs, choosing numeric, non-numeric or pass/fail formats that meet every requirement. 2. Reduce the time and increase the accuracy of quality reviews across every customer interaction. 3. See the big picture through detailed reporting and address the root causes of poor service. 4. Help your QA teams work smarter, not harder. Agent self-scoring, scheduled evaluation lists, automated workflows, and 1:1 reviews significantly reduce the burden on evaluators, supervisors, and agents. 5. Accelerate contact center quality improvements by giving QA Managers and Evaluators a powerful conversation topic search and case selection capability using AI Analytics. 6. Smart QAs topics engine will analyze 100% of conversations enabling supervisors to understand reasons to call, identify trends, and view associated satisfaction scores.
Locations
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Primary
Get directions
Taylor's Lane
Dublin 8, IE
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Get directions
Hambridge Road
Newbury, Berkshire RG14 5SJ, GB
Employees at Scorebuddy
Updates
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In this webinar, Paul Lawless and Brian Maguire will share their insights on GenAI quality assurance in contact centers, and reveal key learnings that can reshape your QA strategy for maximum business impact and efficiency. -The importance of configurability (Don’t worry, you won’t need to become a prompt engineer!) -The do’s and don’ts of asking GenAI questions -What success looks like: The trends and patterns we uncovered Register Now: https://hubs.ly/Q02Kbpz90 #webinar #AI #artificialintelligence #GenAI #AutoScoring
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Happy 3-Year Anniversary, Karina! 🎉✨ We’re grateful for your hard work, your infectious positivity, and the way you always go above and beyond. Cheers to many more years of growth, laughter, and achieving great things together! 🥂 #Anniversary #employeeappreciation #finance #team 1 / 1
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Are you ready to elevate your customer experience (CX) while keeping costs in check? 📈✨ Introducing our latest eBook: "Balancing CX and Cost at Scale"! In this comprehensive guide, you’ll discover: ✅ Proven strategies to optimize your CX ✅ Insights on cost-effective solutions ✅ Real-world case studies to inspire your journey ✅ Tips on leveraging technology for maximum impact Don’t miss out on the opportunity to transform your approach! 📚✨ 👉 https://hubs.ly/Q02Kc6dS0 #CustomerExperience #CX #eBook #CustomerSatisfaction
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Spend a ton of money and countless hours on QA. Get limited insights from a tiny 2% sample size. Repeat. Is this what your QA process looks like? With manual QA, it takes hours to evaluate just 2% of your interactions. With AI, you can score up to 100% of interactions in a fraction of the time—and at a much lower cost. That’s the day-to-day struggle we kept hearing about from our customers. So we’ve launched GenAI Auto Scoring. It’s time to cut your QA costs in half—without sacrificing quality. Here’s how: -Automatically evaluate 100% of interactions across every channel -Configure AI scoring criteria to meet your specific needs -Empower human evaluators with on-demand AI assistance -Uncover the insights that drive CX in a matter of seconds—not days Ready to swap inefficiency and inconsistency for automation and insights? Find out how it works: https://hubs.ly/Q02M0Z2W0 #GenAI #AI #AutoScoring #artificialintelligence #productlaunch
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Welcome to another edition of our new video series: Top Tip Tuesday. 🦜 Here is Rory Kitt with a step-by-step guide on exactly how to add causes to your scorecard in Scorebuddy. See you this time next week for more tips tricks. 📺 #Qualityassurance #scorecard #TopTipTuesday
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Let's give a big shoutout to all our amazing Scorebuddy employees who are celebrating their birthdays this month! 🎉🎂 Here's to another year of success, happiness, and growth. Cheers to our fabulous birthday buddies!🎈 Caitlin O’Brien, Wesley Doran, Paul Lawless and Adam Gibson #birthday #TeamAppreciation #CelebratingOurTeam
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Want to win a pair of JBL headphones? 🎧🎉 All you have to do to enter is like this post and follow Scorebuddy! The winner will be announced on our socials, so make sure you keep an eye out. Don't miss your chance to upgrade your listening experience with these amazing headphones. Good luck! 🤞 #Giveaway #Competition #JBLHeadphones #FollowToWin
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Introducing the August edition of our new LinkedIn newsletter, Scorebuddy Insights! 📰🎉 From brand new eBooks and video series to celebrating our latest competition winners, this month's newsletter is jam-packed with valuable insights and updates for our amazing community. 🌟 Stay ahead of the game and subscribe now to get all the latest industry news and trends delivered straight to your inbox! 📈 #ScoreBuddyInsights #CustomerService #QualityAssurance #Newsletter #LinkedInMarketing 🚀🔍📈
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Welcome back to Top Tip Tuesday with Rory Kitt. This week, we’re learning how to add your own custom field to your scorecard. ✅ Tune in next week for more quick tips. 📺 #TopTipTuesday #learning #scorecard #qa