🌎 Presenting our 𝙁𝙔24 𝙎𝙪𝙨𝙩𝙖𝙞𝙣𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙍𝙚𝙥𝙤𝙧𝙩! 🌏 We have made major progress in the past year towards our goals to become carbon neutral by 2030 and achieve net-zero emissions by 2040. And that's not all. As we work to advance towards a better future for our people and our planet, we've matured our AI ethics guidelines, powered millions of conversations for charitable organizations, worked towards maximizing product availability and compliance, and more. See how we’re committed to a better future in our full #ESG report: https://lnkd.in/ezMFfg6B #sustainability
Genesys
Software Development
Menlo Park, CA 279,432 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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🌎 We're committed to a better future 🌏 And as Bridgette McAdoo notes, progress towards a better, more sustainable future starts with intentional and empathetic leadership. See how we're committed to #sustainability and practices you can implement for a greener future ↓ FY24 Sustainability Report: https://gsys.cx/477rtam
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In today's competitive landscape where efficiency and #CX reign supreme, King Price Insurance is redefining their customer support with AI. By integrating Genesys Cloud AI capabilities with popular messaging platforms like WhatsApp and Facebook Messenger, King Price has achieved a: 📈 250% increase in WhatsApp usage 📉 48% TCO savings by retiring five systems 💡 Up to 70% less support and admin effort ⏳ 50% decrease in Average Handle Time With help from trusted partner and client experience specialists at Connect, King Price seamlessly migrated to the Genesys Cloud™ AI-powered platform, balancing new functionalities with existing features and planning for future enhancements. Read the full story to learn more about how King Price is leveraging cutting-edge technology for a superior customer experience: https://gsys.cx/4dEfcN1
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From Boomers to Gen Z, who feels they are well-versed in #AI?🧐 And what do they agree on when it comes to AI for #CustomerExperience? Get all the insights from our latest survey 👇 🔗 https://gsys.cx/3WYc8Eh
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Personalization should delight, not fright. 🎥 Hear what Dr Nicola Millard had to say in a recent #CXGreenRoom about what businesses are doing to create remarkable experiences for their customers and employees. Catch the full episode here: https://lnkd.in/eBTua7Ra
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Different generations bring different customer experience expectations and preferences to the table. ✨One thing most agree on✨: they have the 𝙧𝙞𝙜𝙝𝙩 to know whether they're interacting with a human or a bot. 👑 Better support your employees and customers across generations with these insights: https://gsys.cx/3VTnvOt
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Ready to elevate your personalized #CX? Let's talk brand loyalty. Arrow McLaren IndyCar driver Alexander Rossi talks about the power of personalized fan and customer experiences in our newest episode of Experiences in the Fast Lane! 🎬 Learn more about personalizing your customer experience: https://lnkd.in/gs7zRifj
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Empower your employees and elevate customer experiences with our Level Up series! This 8-part video series provides a step-by-step guide for mastering #WEM to get the most out of your contact center. Whether you’re just starting on your workforce engagement management journey or well-seasoned, our best practices will help you elevate your employee strategy, improve your CX, and bring more value to your business. Get started: •https://lnkd.in/eGu9zU5x
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“I’m pleased with how we’ve advanced our efforts in each of the Environment, Social and Governance pillars that comprise our sustainability strategy.” — Tony Bates, CEO, Genesys From our net zero emissions goals to #AI ethics guidelines, see how we're committed to a better future. 🌎✨ FY24 #Sustainability Report: https://gsys.cx/4cuEUCc
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With #CX Cloud by Genesys and Salesforce, HR tech provider Benify has experienced: 🔸 20% reduction in time to resolution 🔸 $1.65M total cost savings 🔸 23% reduction in errors Hear more from Benify: https://gsys.cx/3yXyJZs