📊 Leverage insights from 22M Amazon orders to understand the impact of Prime Day 2024 on customer service. https://bit.ly/3WI8gIr
eDesk
Software Development
Dublin, Dublin 6,751 followers
We help online brands deliver extraordinary customer service, with our All-In-One Helpdesk, built for eCommerce growth.
About us
eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. This means eCommerce brands can take time back to focus on selling more. Through its App Store, eDesk offers more native integrations than any other customer support software. eDesk tools seamlessly integrate with over 250 channels, including marketplaces, eCommerce stores, logistics tools and social networks. eDesk is also the only customer support solution on the Amazon and Walmart developer councils, counting industry leaders like Google, eBay and Shopify among their partners. To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include: - eDesk Helpdesk which centralizes all incoming customer messages and uses time-saving AI to automatically group queries, prioritize messages and suggest responses. - Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions. - Live Chat and Knowledge base which both enable customers to resolve their queries in real-time. - Feedback which automatically sends out targeted review requests to help brands improve their seller ratings. - Repricer which dynamically adjusts product pricing so retailers can win more sales and maximize profits. eDesk is trusted by thousands of customers worldwide, headquartered in Ireland with offices in the UK and US. As a rapidly expanding startup, eDesk is always on the lookout for ambitious partners and employees. Developers, Account Managers and other eCommerce enthusiasts can view our latest opportunities here: edesk.com/careers Potential partners can join us over on: edesk.com/partners *Information accurate as of Dec 2021
- Website
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https://www.edesk.com
External link for eDesk
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Dublin, Dublin
- Type
- Privately Held
- Specialties
- feedback management, Analytics, marketplace software, help desk software, integration, customer support, customer service, online selling, helpdesk, Shopify, ecommerce, walmart, marketplace, magento, bigcommerce, customer experience, ticketing system, ebay, amazon, and customer intelligence
Locations
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Primary
Get directions
Two Haddington Buildings
Dublin, Dublin D04 HE94, IE
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Get directions
3 Devonshire Street
Marylebone
London, W1W 5DT, GB
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Get directions
280 Madison Avenue
#912 - 9th Floor
New York, NY 10016, US
Employees at eDesk
Updates
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💸 One seller made £1M from TikTok Shop in under 24 hours! Learn their strategies and how to implement them for yourself here: https://bit.ly/4cYR0o7
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eDesk reposted this
What a day at our 2024 Summer Party in Dun Laoghaire, Dublin ⛵️😎 Massive shout out to Sophie O'Donoghue for making it happen and for giving so many of us the opportunity to try sailing for the very first time! 🙂 Thank you eDesk 💜 #companyculture #summerparty
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🔗 Learn how to leverage eDesk’s native integrations to take your social selling and support to the next level: https://lnkd.in/e8vUCQpZ
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🤳 TikTok Shop is a lucrative marketplace, but did you know over 37 million(!) product listings got blocked last year? To safeguard your store, check out our insights on their seller guidelines here: https://bit.ly/4cOpzwS #tiktokshop #socialselling
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We're #hiring a new Sales Development Representative (German Speaking) in Dublin 4, County Dublin. Apply today or share this post with your network.
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📈 Want to get more sales from #TikTok Shop? Check out our deep-dive into winning strategies from global brands and how you can implement them in your business: https://bit.ly/3xTF9IF
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eDesk recently had an incredible time participating in a fun event for a great cause: the Clash of the Companies. This competition brought together teams from various companies and sectors to compete and raise funds for sick children in Ireland via the Children's Health Foundation We kicked things off with a bang, sprinting from location to location, securing the top spot on the leaderboard in the first hour! Although we eventually slipped down the ranks, the team had a blast and were super proud to support such a deserving organization. #ClashOfTheCompanies. #Fundraising. #CorporateResponsibility
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🎉 eDesk now integrates with TikTok Shop! Centralize messages, orders, and essential customer info from TikTok—and all your other sales and comms channels—in one place. Click here for more info and a free demo: https://lnkd.in/ekGz6Ver #tiktokintegration #tiktokshop
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📣 We're excited to be sponsoring Autofixa Live 2024! Looking forward to attending and sharing insights on how to elevate customer service in today's dynamic eCommerce environment. See you there!
Pleased to announce eDesk as a sponsor at Autofixa Live 2024! eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Seamlessly integrating with over 250 channels, including marketplaces, eCommerce stores, logistics tools and social networks, their software combines all your customer interactions and order data into easy to manage tickets. In our multi-channel, ultra-competitive ecommerce landscape, managing and delivering extraordinary customer service has never been more important. Don't miss out on the opportunity to hear from eDesk at Autofixa Live 2024 and learn how to take your customer service to the next level. Early Bird tickets expire in 5 days. Secure the best price below! 👉 https://www.autofixa.live #AutofixaLive #eDesk #AutomotiveEvents #AutomotiveNetworking #Automotive #AutomotiveEcommerce
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