Arise

We're thrilled to announce that Starmatic®, our award-winning proprietary Workforce Management system, has been recognized as the Most Impactful WFM System by the 2024 Global Industry Excellence Awards. The awards were hosted by GWFM I Chartered Institute of Global Workforce Management, USA,Canada,APAC, EMEA, LATAM, ANZ! 🏆✨ This prestigious recognition highlights our commitment to setting the gold standard in workforce management innovation and efficiency. We're proud to be driving the evolution of WFM best practices worldwide, creating transformative changes that impact businesses across the globe. A huge congratulations to the incredible team behind Starmatic®—your dedication and hard work continue to push the boundaries of what’s possible. 👏👏👏 #AwardWinning #WFM #WorkforceManagement #Starmatic #Arise

Case Study Highlight: Elevating Telehealth Support A leading telehealth provider faced challenges in managing complex patient registration and support over the phone, including handling sensitive information and providing technical assistance. Arise stepped in with an innovative learning and development strategy that led to remarkable results: ✅ Hold times reduced to just 12 seconds ✅ Customer satisfaction (CSAT) scores over 90% ✅ Cost per call maintained at $2.28 ✅ Handled over 950,000 contacts in a year Curious to know how we achieved this? Read the full case study here: https://lnkd.in/egu53u8s. #Telehealth #CustomerSupport #CX #Healthcare #Arise

Service Partners in Kingston and Montego Bay met with Mohit Thukral, CEO, and Ryan Grala, Country Lead to celebrate the phenomenal growth and success of the Service Partners network in Jamaica since the launch of the Arise® Platform there in early 2023. If you are looking for a flexible, work-from-home gig, register on the Arise® Platform here: https://lnkd.in/dFFg736F #AriseVirtualSolutions #wfh #AriseGlobalCommunity

Our roots run deep in the country we were founded in, and we’re proud to offer opportunities for you to start and grow your business in regions across the United States. We are actively sourcing in most states. Is your state one of them? Find out here: https://lnkd.in/enwkVUzt. #AriseVirtualSolutions #wfh #AriseGlobalCommunity

We did it! Arise Achieves HITRUST Certification with a Perfect Score! We are thrilled to announce that Arise has earned the HITRUST e1 certification with a flawless score of 100 out of 100. This milestone underscores our unwavering commitment to safeguarding your customers' and patients' sensitive data. As a trusted leader in Customer Experience Management (CXM), we know how important data security is in today’s digital landscape. With HITRUST certification, we’re not just talking the talk—we’re delivering peace of mind with the highest industry standards. 🔐 Learn more about how we protect your data and enhance customer experience in our latest blog. https://lnkd.in/gFyshurV #HITRUST #CyberSecurity #DataProtection #CustomerExperience #CXManagement #Arise

Arise has once again been named a Major Contender in Everest Group’s 2024 Customer Experience Management (CXM) PEAK Matrix® Assessment – Americas report! This recognition highlights Arise’s innovation-driven approach, anchored by our cutting-edge, proprietary solutions that are transforming the CX landscape: Arise® Digital Companion: Harnessing the power of conversational AI to deliver smarter, faster customer interactions. Starmatic® Scheduling System: Offering maximum flexibility with 30-minute scheduling increments for GigCX agents, optimizing operational efficiency. Arise® Chat: Providing real-time communications between GigCX agents and support resources, ensuring seamless and effective customer service. Arise® Virtual Assistant (AVA): A generative AI-powered chatbot streamlining support with speed and intelligence. Arise® Shield: Powered by generative AI, this tool ensures unparalleled security, compliance, workflow optimization, and proactive issue resolution. We’re proud to be the only digitally native, GigCX solution provider recognized in this report, and we remain committed to driving innovation and excellence in customer experience management. Let’s elevate your CX strategy with our innovative solutions. Ready to partner with a Major Contender? https://lnkd.in/dd74Z6rj #CustomerExperience #GigCX #AI #TechTransformation

Ever feel like you're customers are stuck in the Customer Service Doom Loop? We’ve all been there—endlessly pressing numbers, shouting “representative” into your phone, and wondering if we'll ever escape. It’s like you’ve stepped into a digital vortex of confusion! But there’s good news, and it’s not another automated message. Arise® swoops in with human-in-the-loop solutions that lead your customers directly to the answers they need—no loops, no dead ends, no confusion, just smooth, fast resolutions. Wave goodbye to the chaos and say hello to satisfied customers. Because sometimes, all it takes is a real person to save the day. Ready to break free? Let’s chat! https://lnkd.in/dmizTryk #CustomerService #CX #DoomLoopEscape #CustomerServiceDoomLoop #Hero

We’re thrilled to announce that Arise has been named a Major Contender in Everest Group’s 2024 Customer Experience Management (CXM) PEAK Matrix® Assessment – Americas report! Being recognized as the only digitally native, GigCX solution provider on the list is a testament to our commitment to innovation and excellence. Everest Group highlighted our unique strengths in GigCX, expanded operations, and cutting-edge proprietary solutions like the Arise® Shield and Starmatic® Scheduling System. From partnering with thousands of independent contractors to supporting industries like tech, finance, retail, and healthcare, Arise continues to ride the waves of CX with flexibility and expertise. Isn’t it time you partnered with a Major Contender? Learn more about Everest Group’s 2024 CXM PEAK Matrix® Assessment and how Arise can elevate your CX strategy. Let’s connect! https://lnkd.in/dd74Z6rj #CustomerExperience #CX #GigCX #EverestGroup #AriseVirtualSolutions #Innovation

Remembering and honoring the lives lost on 9/11.

All moms and parents in general want what’s best for their kids and family. For many, staying home to raise their kids is the best choice, but can put financial pressure on the family. Arise believes there is a work-from-home opportunity for a busy parent! Moms have honed their ability to listen, communicate, and problem-solve. Being a parent brings out these incredible skills and attributes that are also perfect for customer service! Learn more about the Arise® Platform here: https://lnkd.in/eXJk-Y9W. #AriseVirtualSolutions #wfh #AriseGlobalCommunity