Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.

The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.

For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.

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Details	Type	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Type	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Improved accessibility features coming to Genesys Cloud	UI/UX	2024-11-06	-
Custom attributes filtering and improved panel layout	UI/UX	2024-11-04	-
Customer owned WhatsApp business account transfer in Genesys Cloud	Platform	2024-11-04	-
Admin interface: Task Management renamed to Work Automation	UI/UX	2024-11-04	-
Automatic sync of approved time off requests to published schedules	UI/UX	2024-10-28	-
Introducing enhanced access control with attribute-based policies	UI/UX	2024-10-21	-
Enhanced Genesys Cloud notes panel UI	UI/UX	2024-10-14	-
Flow size insights in Genesys Cloud architect	UI/UX	2024-10-14	-
Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot	Deprecation	2024-11-04	2027-05-31
Login banner to ensure compliance with regulatory standards	UI/UX	2024-09-23	-
New Multi-Factor Authentication (MFA) device options	UI/UX	2024-09-16	-
Enhanced external contact management via bulk .csv import	UI/UX	2024-08-19	-
Enhanced Genesys Cloud content search view	UI/UX	2024-08-12	-
Collaborate chat web directory UI decomposition	UI/UX	2024-08-12	-
Enhanced messenger configuration for GC admins	UI/UX	2024-07-29	-
Deprecation: Predictive Engagement Support for ACD Web Chat (Version 2)	Deprecation	2024-07-15	2025-06-11
Deprecation: Current Open Messaging Inbound Endpoint	Deprecation	2024-06-24	2025-01-30
Deprecation: Removal of ACD Web Chat (version 2)	Deprecation	2024-06-10	2025-06-11
2024 Genesys CIDR expansion and firewall requirements notification – commercial	Deprecation	2024-05-27	2024-12-07
Deprecation: BYOC Premises Edge Remote Survivability	Deprecation	2024-05-27	2025-06-30
Canned responses agent panel	UI/UX	2024-05-20	-
Audit data retention period	Platform	2024-05-13	-
Division-specific role assignments	UI/UX	2024-05-13	-
Agent messaging UI improvements	UI/UX	2024-02-21	-
Refreshed email UI from the Admin menu	UI/UX	2024-02-21	-
Deprecation: Legacy co-browse and screen share	Deprecation	2024-01-24	2025-01-27
Deprecation: Removal of ACD Web Chat (version 1)	Deprecation	2024-01-24	2025-01-27
UI updates for the people configuration and settings pages	UI/UX	2024-01-10	-
Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions	Deprecation	2023-03-15	2025-06-30
Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI	Deprecation	2021-12-22	Removal date postponed
Deprecation: Auditing features in Documents	Deprecation	2019-02-06	Removal date postponed

Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details. 

Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Improved accessibility features coming to Genesys Cloud	2024-11-06	-
Custom attributes filtering and improved panel layout	2024-11-04	-
Admin interface: Task Management renamed to Work Automation	2024-11-04	-
Automatic sync of approved time off requests to published schedules	2024-10-28	-
Introducing enhanced access control with attribute-based policies	2024-10-21	-
Enhanced Genesys Cloud notes panel UI	2024-10-14	-
Flow size insights in Genesys Cloud architect	2024-10-14	-
Login banner to ensure compliance with regulatory standards	2024-09-23	-
New Multi-Factor Authentication (MFA) device options	2024-09-16	-
Enhanced external contact management via bulk .csv import	2024-08-19	-
Enhanced Genesys Cloud content search view	2024-08-12	-
Collaborate chat web directory UI decomposition	2024-08-12	-
Enhanced messenger configuration for GC admins	2024-07-29	-
Canned responses agent panel	2024-05-20	-
Division-specific role assignments	2024-05-13	-
Agent messaging UI improvements	2024-02-21	-
Refreshed email UI from the Admin menu	2024-02-21	-
UI updates for the people configuration and settings pages	2024-01-10	-

Past User interface and user experience announcements

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Improved card management in Architect builders with drag-and-drop functionality	2024-09-16	2024-10-28
Collapsible prerequisites section in upcoming Genesys Cloud release	2024-08-19	2024-09-02
Enhanced queue activation panel with search and pagination	2024-08-12	2024-09-09
UI enhancements in Genesys Cloud’s WFM admin modules	2024-08-05	2024-10-07
Enhanced agent and supervisor activity overview UI	2024-08-05	2024-10-07
Introducing funnel analysis – enhancing customer journey insights	2024-08-05	2024-09-02
Work Automation UI improvements	2024-07-29	2024-09-02
Genesys Cloud screen recording playback UI refresh	2024-07-22	2024-09-02
Identifier claim reporting and visualization	2024-07-15	2024-10-14
Increased agent utilization capacity	2024-06-08	2024-07-10
Navigate to the interaction details view from the customer journey tab	2024-07-08	2024-09-16
Time-off limits screen updates	2024-07-01	2024-07-08
Introducing new digital-focused views in Genesys Cloud	2024-06-19	2024-07-22
Enhancements to Genesys Cloud voice number management interface	2024-06-24	2024-09-16
Default column view changes	2024-06-17	2024-09-16
Advanced filtering and column improvements for the Work Automation list view	2024-06-10	2024-09-16
Agent status view with secondary status indicators	2024-05-13	2024-07-29
Subscription / billing aggregation figures	2024-05-02	2024-05-20
Export service notifications	2024-04-29	2024-06-03
Dictionary management	2024-04-22	2024-06-17
Admin user interface enhancements	2024-04-15	2024-06-03
Enhanced outcome threshold solution	2024-04-15	2024-05-13
Introducing Journey Analyzer for Genesys Cloud Journey Management	2024-03-18	2024-09-02
Workspace column selector refresh	2024-03-18	2024-05-06
Queue Segmentation for Canned Responses	2024-03-04	2024-05-27
Enhanced configuration and migration process for AudioHook Monitor	2024-02-28	2024-06-03
Time zone management in Genesys Cloud workspaces	2024-02-28	2024-04-15
Export panel UI improvements	2024-02-28	2024-05-20
Canned responses Admin UI refresh	2024-02-28	2024-05-06
Staffing groups for enhanced time-off management	2024-02-21	2024-03-11
Collapsible cards in Architect actions	2024-02-21	2024-07-01
Agent dashboard email component update	2024-02-14	2024-04-22
Enabling agents to create conferences	2024-02-07	2024-02-28
Dashboard UI updates	2024-02-07	2024-09-23
Utilization labels	2024-02-07	2024-03-11
Digital channels participant information update	2024-01-17	2024-02-21
Improved blind transfers for agent-to-agent digital interactions	2023-12-11	2024-01-10
Analytics workspace tabs update	2023-11-15	2023-12-20
Callback analytics improvements	2023-11-15	2024-02-27
Agent UI multiple contextual panels	2023-11-15	2024-10-28
Updated Workforce Management navigation menu	2023-11-08	2024-01-17
Updated journey tracking capabilities	2023-11-08	2023-12-13
Updated UI representation for the Attach New Addresses’ Option in Message Routing option	2023-10-12	2024-02-07
Removed the chart at the top of the Subscription or Billing & Usage UI	2023-09-13	2023-09-27
Agent UI and workflow improvements	2023-02-09	2023-10-18
Updated Genesys Cloud screen iconography	2023-06-23	2023-07-08

Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process. 

Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot	2024-11-04	2027-05-31
Deprecation: Predictive Engagement Support for ACD Web Chat (Version 2)	2024-07-15	2025-06-11
Deprecation: Current Open Messaging Inbound Endpoint	2024-06-24	2025-01-30
Deprecation: Removal of ACD Web Chat (version 2)	2024-06-10	2025-06-11
2024 Genesys CIDR expansion and firewall requirements notification – commercial	2024-05-27	2024-12-07
Deprecation: BYOC Premises Edge Remote Survivability	2024-05-27	2025-06-30
Deprecation: Legacy co-browse and screen share	2024-01-24	2025-01-27
Deprecation: Removal of ACD Web Chat (version 1)	2024-01-24	2025-01-27
Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions	2023-03-15	2025-06-30
Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI	2021-12-22	Removal date postponed
Deprecation: Auditing features in Documents	2019-02-06	Removal date postponed

Past Deprecations

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Deprecation: Genesys Cloud Supervisor app for iPad	2024-07-15	2024-10-28
2024 Genesys CIDR expansion and firewall requirements notification – FedRAMP	2024-05-28	2024-09-03
Deprecation: Smart Tags	2019-09-12	2019-10-16
Deprecation: Journey history data retention period change	2021-02-17	2021-05-26
Deprecation: Webhooks	2021-02-17	2021-05-19
Deprecation: Outcome limitation change	2021-04-21	2021-06-14
Deprecation: Select mappable customer traits	2021-05-19	2021-07-28
Deprecation: Journey Reporting Service	2021-06-30	2021-08-11
Deprecation: Website visitor count API change	2022-04-13	2022-08-17
Deprecation: Mobile Messenger SDK for React Native apps	2024-04-08	2024-07-08
Deprecation: Native X (formerly Twitter) third-party messaging channel	2024-03-11	2024-04-11
Deprecation: Removal of Adobe data actions integration	2024-02-14	2024-05-15
Deprecation: Google Agent Assist for Genesys Cloud	2024-01-24	2024-10-07
Deprecation: Pointillist Community feature	2023-12-20	2024-02-15
Deprecation: Genesys Cloud SSO certificate expiry	2023-12-13	2024-01-01
Deprecation: Using Internet Explorer 11 for Genesys Cloud authentication	2023-12-13	2024-06-12
Deprecation: Current historical adherence query route	2024-02-07	2024-04-24
Deprecation: Native LINE third-party messaging channel	2023-11-01	2024-04-24
Deprecation: Removal of consult transfer controls from the interaction utility window in embedded clients	2023-10-05	2024-01-09
Deprecation: Active screen recordings UI	2023-09-07	2024-05-20
Deprecation: Outbound Search Audits view	2023-08-02	2024-03-11
Deprecation: CX digital agent workspace	2023-06-28	2023-08-30
CIDR IP address range expansion for cloud media services in new regions	2023-06-21	2023-11-01
Deprecation: Legacy alerting system	2023-06-14	2024-07-01
Deprecation: Existing permission to view Live Now replaced by a new permission	2023-03-24	2023-06-21
Deprecation: Search Audits APIs	2023-05-10	2023-10-11
Deprecation: Search Audits view	2023-05-10	2023-08-15
Deprecation: Journey customer service	2023-05-10	2023-06-07
Deprecation: Static data actions for web service data actions integration	2023-03-15	2023-03-29
Deprecation: BYOC Premises – Customer VM Solution	2023-05-03	2024-01-20
Deprecation: former customer journey tab	2023-02-22	2023-04-26
Deprecation: Legacy Genesys Dialog Engine	2023-02-22	2023-07-17
Deprecation: Knowledge workbench V1	2023-02-23	2023-05-29
Deprecation: journeyCustomer cookie id from GDPR API subjects response contract	2023-02-22	2023-03-24
Deprecation: Windows 8, 8.1 and Windows Server 2012, 2012 R2 support for the desktop app	2023-01-25	2023-10-10
Deprecation: Select filters on journey event metrics	2023-01-25	2023-03-22
Deprecation: identify journey SDK method	2023-01-18	2023-01-31
Deprecation: OS Family attribute	2022-12-21	2023-01-18
API endpoint change for local key settings in recording service	2022-11-02	2023-02-01
Genesys Cloud SSO certificate expiry	2022-10-19	2022-12-13
CIDR IP address range expansion for cloud media services	2022-10-19	2023-03-01
Deprecation: Windows 7 support for the desktop app	2022-08-17	2022-12-21
Deprecation: Microsoft Edge Legacy browser support	2022-08-10	2022-12-07
API default profile change for gamification metrics	2022-06-22	2022-10-26
Deprecation: Canned reports	2022-06-22	2024-03-20
Deprecation: Non-consecutive time-off requests	2022-02-09	2022-05-04
Deprecation: Get Journey Sessions by Customer action	2022-01-19	2022-02-23
Deprecation: Removal of the horizontal script panel	2021-12-22	2022-03-09
Workforce management adherence notifications permissions change	2021-12-08	2022-04-27
API endpoint change for supported topic spotting dialects	2021-09-01	2022-02-02
Maximum calls setting for BYOC Cloud change	2021-08-25	2021-10-27
Recording service API metadata endpoint annotation deprecation	2021-07-28	2021-11-10
Deprecation: Remote station calling in the Collaborate app	2021-07-14	2021-11-03
Facebook Messenger HUMAN_AGENT message tag deprecation	2021-06-16	2021-07-02
Incoming non-voice interaction alert ringtone change	2021-05-26	2021-06-09
Deprecation: Keyword spotting endpoints	2021-04-28	2021-04-28
Deprecation: Coaching permissions change	2021-03-31	2021-04-28
Topics and programs audit events name change	2021-03-24	2021-06-16
Quality Management Audit API change	2021-03-21	2021-08-11
CIDR IP address range for cloud media services change	2020-11-04	2021-04-30
Replace call with voice in Sentiment Aggregates API change	2020-12-09	2021-02-10
Create Site API call attribute requirement change	2020-11-04	2021-02-03
Default word confidence change in speech and text analytics settings	2020-10-14	2020-11-18
Limit interaction history for external contacts and organizations to 365 days	2020-10-14	2021-01-13
Screen recording policy changes for Genesys Cloud CX 2 users	2020-10-07	2020-11-04
Deprecation: Genesys Cloud Ruby SDK	2020-09-30	2021-06-30
Deprecation: Export Media Types and Role real-time columns data into .csv files	2020-09-23	2021-01-13
Analytics Conversation Detail Endpoint API maximum record per query change	2020-09-09	2020-12-09
Analytics Conversation Detail Endpoint API query interval change	2020-09-09	2020-12-16
Analytics User Detail Endpoint API query interval change	2020-09-09	2020-12-16
Deprecation: Internet Explorer support for the Genesys Cloud embedded clients	2020-08-19	2020-10-21
Deprecation: Skype for Business integration	2020-08-12	2021-07-31
Deprecation: TLS 1.1 protocol	2020-05-13	2020-07-29
Screen recording, evaluations, and surveys permissions change	2020-05-06	2020-06-24
Deprecation: Contact Center dashboard	2020-03-04	2020-04-29
ACD routing permissions change	2020-02-19	2020-04-18
Deprecation: TLS 1.0 for data actions	2020-02-19	2020-04-01
Deprecation: WFM short-term forecast Average Talk Time and After Call Work metrics	2020-02-19	2020-05-06
Deprecation: iOS Supervisor chat	2019-12-18	2020-02-19
Deprecation: Long polling for Genesys Cloud clients and network configurations	2019-11-20	2020-07-01
Deprecation: Classic Queues views	2019-09-25	2020-01-08
Deprecation: LinkedIn Profile Import	2019-07-31	2019-07-31
Deprecation: Internet Explorer 11 support for web app and Architect	2019-05-29	2019-12-04
Deprecation: Classic Agents Performance views	2019-05-22	2019-08-14
Deprecation: Social channel management	2019-04-03	2019-08-28
Deprecation: TURN port range	2019-02-27	2019-05-31
Deprecation: Legacy permissions	2019-02-01	2019-04-01
Deprecation: Outbound Campaign: Detailed Attempt History report	2019-01-30	2019-05-22
Deprecation: Genesys Cloud Bridge integrations	2019-01-16	2022-06-15
Deprecation: Agent dashboard	2019-01-10	2019-05-22
Deprecation: Edit profile functionality on mobile apps	2017-11-14	2019-02-20
Deprecation: PureCloud for Chrome (app and extension)	2018-08-01	2018-08-01
Deprecation: Website-only web chat configuration	2018-07-25	2018-12-12
Deprecation: Full-text indexing of files in Documents	2018-07-25	2018-10-31
Deprecation: Zendesk data dip connector	2017-11-15	2018-05-16
Deprecation: Microsoft Dynamics CRM data dip connector	2017-10-25	2018-04-30
Deprecation: Attributes for Documents	2017-10-04	2017-12-04
Deprecation: Access control based on role name	2017-08-09	2017-11-15
Deprecation: Oracle Service Cloud data dip connector	2017-08-01	2017-09-01
Deprecation: Salesforce data dip connector	2017-08-01	2018-08-01
Deprecation: SharePoint Connector	2017-08-01	2017-09-01
Deprecation: UltiPro Connector	2017-05-01	2017-11-01
Deprecation: Admin > Directory external contacts	2017-04-12	2017-07-12
Deprecation: Documents for iOS and Android	2017-02-22	2017-05-24
Deprecation: Field level permissions	2017-09-01	2017-12-01

Note: The Developer Forum also lists API deprecations and changes.

To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon. 

Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Planned effective date (YYYY-MM-DD)
Customer owned WhatsApp business account transfer in Genesys Cloud	2024-11-04	-
Audit data retention period	2024-05-13	-

Past Platform announcements

Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Details	Announced on (YYYY-MM-DD)	Effective date (YYYY-MM-DD)
Extended content search look back period	2024-08-12	2024-10-07
Genesys Cloud content delivery: transition to CloudFront URLs	2024-07-08	2024-10-28
UK Longcode Registration Requirement for SMS	2024-07-08	2024-09-30
Genesys Cloud transfer features update	2024-05-13	2024-08-02
Japanese translation of Export reports inconsistency	2024-05-13	2024-07-01
Advanced Architect execution data capabilities	2024-04-01	2024-07-22
Genesys Cloud Voice rate card changes	2024-02-28	2024-06-01
Nuance Recognizer ASR	2024-02-22	2024-04-08
Web messaging content profile support	2024-02-22	2024-04-08
Scheduled hybrid Genesys Cloud customer migrations	2024-01-31	2024-02-28
Enhanced security measures for failed Genesys Cloud logins	2024-02-07	2024-03-11
Migration procedures and media tier updates	2024-01-24	2024-02-28

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Article	Modified date (YYYY-MM-DD)	Change summary
Genesys Cloud security bulletins	2024-07-19	Added CrowdStrike outage bulletin.
Genesys subprocessors	2024-06-11	Removed references to Zendesk, fka Smooch from the subprocessor list for Genesys Cloud and Bold360, as Genesys no longer uses them.
Genesys Cloud Services terms and conditions	2024-09-27	Added Genesys Cloud Services Agreement for Indirect Customers for Brazil.
Genesys Cloud Customer Care	2024-04-29	Updated the Severity levels and the Target initial response times sections to be consistent with the Genesys Cloud Service Level Agreement.
Genesys Cloud security policy	2024-01-17	Removed reference to CX from Genesys Cloud terms and conditions for security (Global)
About ports and services for your firewall	2024-10-23	Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT).
Genesys Cloud Service Level Agreement	2024-10-01	Under Preliminary Troubleshooting, added a link to Genesys Cloud Customer Care.
Genesys Cloud privacy policy	2023-02-15	Updated the revision date.
Genesys Cloud system requirements	2024-10-28	Added to the Workforce management screen resolution requirements section: To ensure the best experience, the Main Forecast user interface requires a resolution of 1920 x 1080 for best experience. The performance of the Main Forecast UI is system-dependent, and Genesys recommends that system specs be more than the minimum suggested.