Privacy and confidentiality

Many people take identity for granted, confident that they can prove they are who they say they are by using a driver's license or other ID card. For...

This note focuses on algorithmic bias in marketing. First, it presents a variety of marketing examples in which algorithmic bias may occur. The examples...

This case focuses on the privatization of water and sanitation services in the city of Cancún, Mexico. Cancún's growth from a small fishing village in...

A year of HBR's essential thinking on tech--all in one place. Generative AI, biometrics, spatial computing, electric vehicles--new technologies like these...

Facebook was one of the many social networking Web sites (such as MySpace.com) that launched in 2004. A free-access site that allowed users to connect...

The Privacy Review Committee of Avalon Information Services must decide how to deal with concerns voiced by its retail supermarket customers about the...

This case describes Molson's experiment with social media for creating brand awareness. It illustrates issues involved in social media marketing. Molson...

It was early 2010, and the Twitter Trio, the founders of Twitter, were faced with a changing market situation and a pressure to make money. Twitter was...

SF Express Group Co. Ltd. (SF Express) was a leading express delivery and logistics solutions provider in China. In May 2017, SF Express became involved...

Today's society is characterized by a rapid state of change, and technological innovation plays a significant part in that. So how should one approach...

What will you do when your AI misbehaves? The promise of artificial intelligence is automated decision-making at scale, but that means AI also automates...

By the time Dan Doctoroff, CEO of Sidewalk Labs, began hosting a Reddit "Ask Me Anything" session in January 2018, he had only nine months remaining to...

Supplements the (A) case.

Many people take identity for granted, confident that they can prove they are who they say they are by using a driver's license or other ID card. For...

This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values....

This case provides a succinct account of the high profile failure of the Clinton Administration's initiative to reorganize the US health care and health...

Kids deserve a better digital future. Help them create it. When it comes to raising children in a digital world, every parent feels underprepared and...

Miranda Shaw had decided to do a Google search on the two finalists for the open position in her company. Based on the photos she saw on her preferred...

This sequel is a follow-up to a short case intended as a vehicle instructors can use to introduce cases to a management or leadership class, and to start...

The recent FBI v. Apple case has the potential to turn a 227-year-old statute law in into a tool for government agencies to gain access to personal and...

Many people take identity for granted, confident that they can prove they are who they say they are by using a driver's license or other ID card. For...

There are often tradeoffs between the two.

Statistical techniques can help marketers while keeping consumer data safe.

If you don't protect your users' data, they'll find a company who will.

Seven things to consider before you start.

This note focuses on algorithmic bias in marketing. First, it presents a variety of marketing examples in which algorithmic bias may occur. The examples...

Analytics and automation technologies make it easier than you might expect.

Non-disclosure agreements that restrict your ability to report misconduct to the government are illegal in the U.S.

This case focuses on the privatization of water and sanitation services in the city of Cancún, Mexico. Cancún's growth from a small fishing village in...