Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

App opening up blank #7288

Closed
2 tasks
roynel opened this issue Jul 26, 2024 · 9 comments
Closed
2 tasks

App opening up blank #7288

roynel opened this issue Jul 26, 2024 · 9 comments
Labels
bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues

Comments

@roynel
Copy link

roynel commented Jul 26, 2024

  • After the new update for Linux my app is opening up blank.
  • I've searched and did not find a similar issue.

Describe the bug
A clear and concise description of what the bug is.
I've updated to the latest version using the latest .AppImage from the website and now when I open the app it just comes up blank. See screenshot.

Expected behavior
Expected it to open and see my emails.

Screenshots
2024-07-26_11-08

Desktop (please complete the following information):

  • OS: Debian GNU/Linux 11 (bullseye)
  • Desktop Environment: Plasma 5.20.5
  • Version: bullseye
@roynel roynel added bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues labels Jul 26, 2024
@rezbyte
Copy link
Contributor

rezbyte commented Jul 29, 2024

Hi @roynel ,
I am sorry to hear you are having issues with the client on Debian 11.

This might be related to #5653. Could you try deleting ~/.config/tutanota-desktop/GPUCache on your machine and see if that remedies the issue?

Kind regards,
rezbyte

@roynel
Copy link
Author

roynel commented Jul 29, 2024

@rezbyte thanks rezbyte, I forgot to mention I actually saw this and did try deleting the GPUCache before creating this bug post however no luck. It opened the same as before just showing a blank screen.

@charlag
Copy link
Contributor

charlag commented Jul 29, 2024

@roynel does F12 work to open dev tools?
otherwise, do you see any output if you start it from terminal? any errors in particular?

@roynel
Copy link
Author

roynel commented Jul 29, 2024

@charlag here's the output from the terminal (F12 doesn't seem to be working)

the monkey has been patched pid: 15844
(node:15844) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(Use `tutanota-desktop --trace-deprecation ...` to show where the warning was created)
retrying to create credentials db
deleting credentials db
version:   235.240718.0
MESA-INTEL: warning: Ivy Bridge Vulkan support is incomplete
(node:15844) UnhandledPromiseRejectionWarning: Error: /lib/x86_64-linux-gnu/libstdc  .so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoFCpZtf/resources/app.asar.unpacked/desktop/better-sqlite3.node)
    at process.func [as dlopen] (node:electron/js2c/node_init:2:2559)
    at Module._extensions..node (node:internal/modules/cjs/loader:1470:18)
    at Object.func [as .node] (node:electron/js2c/node_init:2:2786)
    at Module.load (node:internal/modules/cjs/loader:1215:32)
    at Module._load (node:internal/modules/cjs/loader:1031:12)
    at c._load (node:electron/js2c/node_init:2:17025)
    at Module.require (node:internal/modules/cjs/loader:1240:19)
    at require (node:internal/modules/helpers:179:18)
    at new Fe (/tmp/.mount_tutanoFCpZtf/resources/app.asar/desktop/better-sqlite3-Bu0ZH0B8.js:1:18578)
    at _P.openDb (/tmp/.mount_tutanoFCpZtf/resources/app.asar/desktop/DesktopMain.js:23:124316)
(node:15844) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)
config up to date
libva error: /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so init failed
[DesktopMain] getting dictionaries from: https://app.tuta.com/desktop/dictionaries/
[2024-07-29T20:51:49.130Z] Create tray:true
[DesktopMain] spellcheck-dictionary-initialized en-US

@rezbyte
Copy link
Contributor

rezbyte commented Jul 30, 2024

MESA-INTEL: warning: Ivy Bridge Vulkan support is incomplete

Your GPU does not have full Vulkan support. It could be worth trying to run the client with a software renderer instead. Does the same issue occur if you run Chrome? Try running the client with the --disable-gpu flag to confirm a driver problem.

(node:15844) UnhandledPromiseRejectionWarning: Error: /lib/x86_64-linux-gnu/libstdc .so.6: version GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoFCpZtf/resources/app.asar.unpacked/desktop/better-sqlite3.node) at process.func [as dlopen] (node:electron/js2c/node_init:2:2559) at Module._extensions..node (node:internal/modules/cjs/loader:1470:18) at Object.func [as .node] (node:electron/js2c/node_init:2:2786) at Module.load (node:internal/modules/cjs/loader:1215:32) at Module._load (node:internal/modules/cjs/loader:1031:12) at c._load (node:electron/js2c/node_init:2:17025) at Module.require (node:internal/modules/cjs/loader:1240:19) at require (node:internal/modules/helpers:179:18) at new Fe (/tmp/.mount_tutanoFCpZtf/resources/app.asar/desktop/better-sqlite3-Bu0ZH0B8.js:1:18578) at _P.openDb (/tmp/.mount_tutanoFCpZtf/resources/app.asar/desktop/DesktopMain.js:23:124316) (node:15844) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)

This is likely an unrelated issue (#7133) that should not cause rendering problems

libva error: /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so init failed

This appears to be the cause of the rendering problem. There seems to be an issue with the driver for your integrated GPU. This suggestion may help. Otherwise upgrading or downgrading your driver might help too.

@charlag charlag closed this as not planned Won't fix, can't repro, duplicate, stale Jul 30, 2024
@roynel
Copy link
Author

roynel commented Aug 13, 2024

@rezbyte I tried running Tutanota with --disable-gpu and still having the same issue. Here is the output from the terminal:

the monkey has been patched pid: 6382
(node:6382) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(Use `tutanota-desktop --trace-deprecation ...` to show where the warning was created)
retrying to create credentials db
deleting credentials db
version:   235.240718.0
MESA-INTEL: warning: Ivy Bridge Vulkan support is incomplete
(node:6382) UnhandledPromiseRejectionWarning: Error: /lib/x86_64-linux-gnu/libstdc  .so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_tutanoj2QF5J/resources/app.asar.unpacked/desktop/better-sqlite3.node)
    at process.func [as dlopen] (node:electron/js2c/node_init:2:2559)
    at Module._extensions..node (node:internal/modules/cjs/loader:1470:18)
    at Object.func [as .node] (node:electron/js2c/node_init:2:2786)
    at Module.load (node:internal/modules/cjs/loader:1215:32)
    at Module._load (node:internal/modules/cjs/loader:1031:12)
    at c._load (node:electron/js2c/node_init:2:17025)
    at Module.require (node:internal/modules/cjs/loader:1240:19)
    at require (node:internal/modules/helpers:179:18)
    at new Fe (/tmp/.mount_tutanoj2QF5J/resources/app.asar/desktop/better-sqlite3-Bu0ZH0B8.js:1:18578)
    at _P.openDb (/tmp/.mount_tutanoj2QF5J/resources/app.asar/desktop/DesktopMain.js:23:124316)
(node:6382) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2)
resolving key... tutanota-vault
config up to date
[2024-08-13T13:44:31.383Z] using safeStorage with backend kwallet5
[DesktopMain] getting dictionaries from: https://app.tuta.com/desktop/dictionaries/
[2024-08-13T13:44:31.510Z] Create tray:true
[SSEFacade] last missed notification check: { lastMissedNotificationCheckTime: null }
[ApplicationWindow] webAssetsPath:  /tmp/.mount_tutanoj2QF5J/resources/app.asar
libva error: /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so init failed
default mailto handler: false
Webapp ready
[SSEFacade] No SSE info
[2024-08-13T13:44:31.679Z] [ElectronUpdater] INFO: Checking for update
[2024-08-13T13:44:31.679Z] [ElectronUpdater] INFO: checking-for-update
[DesktopMain] spellcheck-dictionary-initialized en-US
/home/roynel/.local/share/applications/tutanota-desktop.desktop does not exist, checking for permission to ask for permission...
[DesktopMain] getting dictionaries from: https://app.tuta.com/desktop/dictionaries/
[DesktopMain] spellcheck-dictionary-initialized en-US
[2024-08-13T13:44:32.617Z] [ElectronUpdater] INFO: Update for version 235.240718.0 is not available (latest version: 235.240718.0, downgrade is disallowed).
[2024-08-13T13:44:32.617Z] [ElectronUpdater] INFO: update not available: {
  version: '235.240718.0',
  files: [
    {
      url: 'tutanota-desktop-linux.AppImage',
      sha512: 'qrP0BCDJJMr9NJSCC9zdmAEomW4TXLooftxJOpPCbmnI/N6pehsFYbaqh7OQOGq4d9/U5fj5pyO4MZS7rOsUwg==',
      size: 127302353,
      blockMapSize: 133861
    }
  ],
  path: 'tutanota-desktop-linux.AppImage',
  sha512: 'qrP0BCDJJMr9NJSCC9zdmAEomW4TXLooftxJOpPCbmnI/N6pehsFYbaqh7OQOGq4d9/U5fj5pyO4MZS7rOsUwg==',
  releaseDate: '2024-07-19T11:46:10.394Z',
  signature: 'McW8KnxVUVuua2UMt4ZPYyLw0l0c7tmBZknHBIyqbs/EmBeQE8H0mY1 DKfdiKiolUYQL6M w6TzNkawmiuIxRJ/gvJWLj52R2RmhRUrxzqkqBQL1VK1DJV6RfrbvD/1SKcaUih6cnKuDligPLgtUmj79XbP1uX25B4DpfnHl2hwBdN7uD8wbpv7Mwys GlmOhJ10hUgurHjw6a5Ci9j0Mg1ejO9XvwCPQ2EcKMIoQ2q4JmzMqBfUjKb4LDBpKy2MxWS6s1qgKVG jNh5gug5UDLBYljS0iX9PmgJYOJgu4vcqnfiF0uPoSm0qQKbo0cnBhm2gnuVIfrEgaFbUiOMQ=='
}

@roynel
Copy link
Author

roynel commented Aug 23, 2024

@rezbyte @charlag still no response and it is still not working, do you guys have any resolution for this yet? I tried the disable gpu tag and still no luck.

@charlag
Copy link
Contributor

charlag commented Aug 23, 2024

@roynel it seems like the issue is the GLIBC version. It was fixed in v240.240813.0. Please re-download the client from the website.

@roynel
Copy link
Author

roynel commented Aug 26, 2024

Thank you @charlag! Fully working now!

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@charlag @roynel @rezbyte