Sidekiq offers only community support. Sidekiq Pro and Enterprise offer priority support via issue or email. Users are encouraged to search for relevant GitHub issues and open a new issue if they don"t find anything relevant or recent.

I support the current major version and previous major version as long as they are less than five years old. If Sidekiq 6.0.7 is the latest version, Sidekiq 6.x and Sidekiq 5.x would be supported. BUT v5.0.2 is from July 2017 and it is August 2022 meaning that v5.0.2 is now EOL. You can see a list of Sidekiq versions and their release dates on the rubygems versions page for sidekiq.

Covers 1 incident per quarter, with a max response time of 2 working days. Scope is limited to Sidekiq and Sidekiq Pro and Enterprise features and APIs, not the application or infrastructure. For support, email support AT contribsys.com. Please email using the same domain as the original license email or explain your connection to the licensed company.