autoTicket is an expansion of osTicket, a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
- Users create tickets via your website, email, or phone
- Incoming tickets are saved and assigned to agents
- Agents help your users resolve their issues
autoTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.
- HTTP server running Microsoft® IIS or Apache
- PHP version 8.0 - 8.1 (8.1 recommended)
- mysqli extension for PHP
- MySQL database version 5.5
- gd, gettext, imap, json, mbstring, and xml extensions for PHP
- APC module enabled and configured for PHP
autoTicket now supports bleeding-edge installations. The easiest way to install the software and track updates is to clone the public repository. Create a folder on you web server (using whatever method makes sense for you) and cd into it. Then clone the repository (the folder must be empty!):
git clone https://github.com/rrithvik/autoTicket
And install the required dependencies. (Note: There may be more dependencies required during the setup)
pip install -r requirements.txt
sed 's/#.*//' requirements-apt.txt | xargs sudo apt-get install
And deploy the code into somewhere in your server's www root folder, for instance
cd autoTicket
php manage.php deploy --setup /var/www/htdocs/autoticket/
Then you can configure your server if necessary to serve that folder, and visit the page and install autoTicket as usual. Go ahead and even delete setup/ folder out of the deployment location when you’re finished. Then, later, you can fetch updates and deploy them (from the folder where you cloned the git repo into)
git pull
php manage.php deploy -v /var/www/htdocs/autoTicket/
Visit the Documentation or the forum. And if you'd like professional help managing your autoTicket installation, commercial support is available. Many of the issues you may face can be addressed in the osTicket. If the answer to your issue does not exist there, please ask the question in autoTicket's issue's tab.
Create your own fork of the project and use git-flow to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into autoTicket.
The interface for autoTicket is now completely translatable. Language packs are available on the download page. If you do not see your language there, join the Crowdin project and request to have your language added. Languages which reach 100% translated are are significantly reviewed will be made available on the autoTicket download page.
The software can also be translated in place in our JIPT site. Once you have a Crowdin account, login and translate the software in your browser!
Localizing strings in new code requires usage of a few rules.
autoTicket is released under the GPL2 license. See the included LICENSE.txt file for the gory details of the General Public License.
autoTicket is supported by several magical open source projects including: