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[will send crash log per DM!] Crash immediately when opening the app [4S, ios 8.4.1] #1821

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riotimbuggggg opened this issue Mar 26, 2018 · 4 comments
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[will send crash log per DM!] Crash immediately when opening the app [4S, ios 8.4.1] #1821

riotimbuggggg opened this issue Mar 26, 2018 · 4 comments
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P2 T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@riotimbuggggg
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Hello!
I want to use riot.im for my iPhone 4S on ios 8.4.1 but it crashes immediately when opening the app, so I can't make a report or something, my phone is jailbroken though! Maybe there is a possibility somehow?
I tried deleting and reinstalling the app, and of course turning the phone off and on, but these won't work.
I haven't used riot.im before.
How could this problem be fixed, or how could I send an (anonymized!) report so you have the ability to see what's going wrong maybe?
Best regards!
@riotimbuggggg riotimbuggggg changed the title Crash immediately when starting Crash immediately when starting [4S, ios 8.4.1] Mar 26, 2018
@riotimbuggggg riotimbuggggg changed the title Crash immediately when starting [4S, ios 8.4.1] Crash immediately when opening the app [4S, ios 8.4.1] Mar 26, 2018
@riotimbuggggg riotimbuggggg changed the title Crash immediately when opening the app [4S, ios 8.4.1] [will send crash log per DM!] Crash immediately when opening the app [4S, ios 8.4.1] Mar 30, 2018
@riotimbuggggg
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Hey there! I was able to create crashlogs, and will happily provide them if asked per DM by developers (for privacy reasons).

@manuroe
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manuroe commented Mar 30, 2018

Hi @riotimbuggggg, you can PM at @Manu:matrix.org.

@manuroe manuroe added T-Defect Something isn't working: bugs, crashes, hangs and other reported problems P2 labels Mar 30, 2018
@manuroe
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manuroe commented Apr 3, 2018

The problem comes from a 3rd party library, WebRTC framework which uses iOS9 symbols:

- Dyld Error Message:
  Symbol not found: _AVCaptureSessionInterruptionReasonKey
  Referenced from: /private/var/mobile/Containers/Bundle/Application/XXXXXX/Riot.app/Frameworks/WebRTC.framework/WebRTC (which was built for iOS 9.0)
  Expected in: /System/Library/Frameworks/AVFoundation.framework/AVFoundation
 in /private/var/mobile/Containers/Bundle/Application/XXXX/Riot.app/Frameworks/WebRTC.framework/WebRTC
  Dyld Version: 353.12

I have opened an issue there: AlexKMDev/WebRTC#48.
I am afraid it cannot be fixed easily. The fix will probably be to move the minimal version to iOS9 - which I am going to do for Riot.

manuroe added a commit to matrix-org/matrix-ios-sdk that referenced this issue Apr 3, 2018
@manuroe
MatrixSDK/JingleCallStack: Upgrade the minimal iOS version to 9.0 bec…
83a0126 
…ause the WebRTC framework requires it.

element-hq/element-ios#1821
@manuroe manuroe mentioned this issue Apr 3, 2018
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manuroe added a commit that referenced this issue Apr 3, 2018
@manuroe
BF: Upgrade the minimal iOS version to 9.0 because the app crashes on…
9ce0de8 
… iOS8 (#1821)

because of the WebRTC framework.
@manuroe manuroe mentioned this issue Apr 3, 2018
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manuroe commented Apr 4, 2018

The minimal OS version of the app has been upgraded to 9.0 to match WebRTC framework requirements.

@manuroe manuroe closed this as completed Apr 4, 2018
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@manuroe @riotimbuggggg