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Black screen displayed for DRM content #1539

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rambodevelop opened this issue Jul 11, 2024 · 4 comments
Open

Black screen displayed for DRM content #1539

rambodevelop opened this issue Jul 11, 2024 · 4 comments

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@rambodevelop
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rambodevelop commented Jul 11, 2024

Greetings,

We are currently conducting tests on live DRM-protected content playback using the ExoPlayer demo application. As part of our setup, we have activated the multi-session DRM flag to facilitate the playback of the content. This is the sole modification made at the code level.

During our testing, we observed that the content plays without interruption for approximately 30 to 40 minutes or more, after which the screen turns black for a few seconds before the content resumes on its own. Unfortunately, we were unable to glean any specific details from the logs, except for entries indicating a "bad index."

Additionally, we noticed that both video and audio rendering are temporarily disabled and then re-enabled.

ExoPlayer Version: validated latest demo app
DRM Scheme: Widevine
Content Type: DASH
Device and OS: Android OS version 12

logs:
blackscreen issue logs.txt

@rohitjoins
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Hi @rambodevelop,

The log itself is not sufficient for us to determine the underlying root cause for this problem. Please provide complete information as requested in the issue template. The issue template can be found here.

If you're unable to share bug reports publicly, please send them to [email protected] with the subject Issue #1539. Please also update this issue to indicate you've done this.

@rambodevelop
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An issue was detected on the main branch of media3 within the demo application. It has been confirmed that this issue can be replicated across all versions of the operating system that have been tested, including Android versions 9, 12, and 14.

@rohitjoins black screen occurred around - 14:57:43 to 14:58:33,and 15:00:44 to 15:00:51
Please find the logs below.
blackscreen22.txt

@rambodevelop
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All the details have been forwarded to [email protected], with the title Issue #1539. Kindly review it
@rohitjoins

@JR-alt-ctrl
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JR-alt-ctrl commented Jul 25, 2024

Hi @rohitjoins, do we have an update on this triage/issue? We believe this issue referenced root cause is directly tied to the exoplayer. Do you need any additional information from our end?

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